Course Overview
The Cisco Certified Technician Supporting Cisco Collaboration Devices (CLTECH) course focuses on the skills required for onsite support and maintenance of Cisco® collaboration endpoints and operating environments. Technicians in this area must be able to identify Cisco collaboration endpoint models, accessories, cabling, and interfaces; understand the Cisco collaboration software and identify commonly found software; and be able to use the Cisco Command-Line Interface (CLI) to connect and service products. You will increase your competency in collaboration fundamentals, use common network tools for Data, Video, and Voice infrastructure components, perform common service-related tasks specific to Cisco Collaboration products, and achieve basic troubleshooting tasks including replacing hardware due to failure or upgrade. This course prepares you for the 100-890 Supporting Cisco Collaboration Devices (CLTECH) exam.
Exam:
100-890 Supporting Cisco Collaboration Devices
This course will help you:
- Achieve greater proficiency in using Cisco software configuration and tools, perform basic troubleshooting and remedial services, and achieve a greater understanding of video and collaboration fundamentals
- Gain confidence in managing Cisco collaboration devices and systems
- Prepare for the 100-890 CLTECH exam, which earns the Cisco Certified Technician Collaboration certification
After taking this course, you should be able to:
- Use basic Cisco software configuration and tools: CLI commands, Tera Term, Putty, file transfer protocols, USB Storage, serial connections, and Windows
- Describe video and collaboration fundamentals and Cisco collaboration products, including software and hardware components
- Perform remedial services (hardware break/fix) on Cisco collaboration products including software and configuration backup and restore, test calls, software upgrade/downgrade, endpoint resets, and change passwords
- Recognize correct connections and configuration
- Perform basic Layer 1 and basic Layer 2 troubleshooting
What You'll Learn
⌃
Outline
⌃
No prerequisite is required
Prerequisites
⌃
This course offers device-specific training and certification program for Field Engineers specifically:
- Cisco Third-Party Maintainer Field Engineers
Who Should Attend
⌃