Cisco Certified Technician Supporting Cisco Collaboration Devices (CLTECH) – eLearning

Course Overview

The Cisco Certified Technician Supporting Cisco Collaboration Devices (CLTECH) course focuses on the skills required for onsite support and maintenance of Cisco® collaboration endpoints and operating environments. Technicians in this area must be able to identify Cisco collaboration endpoint models, accessories, cabling, and interfaces; understand the Cisco collaboration software and identify commonly found software; and be able to use the Cisco Command-Line Interface (CLI) to connect and service products. You will increase your competency in collaboration fundamentals, use common network tools for Data, Video, and Voice infrastructure components, perform common service-related tasks specific to Cisco Collaboration products, and achieve basic troubleshooting tasks including replacing hardware due to failure or upgrade. This course prepares you for the 100-890 Supporting Cisco Collaboration Devices (CLTECH) exam.

180 days
100-890 Supporting Cisco Collaboration Devices
  • This course will help you:

    • Achieve greater proficiency in using Cisco software configuration and tools, perform basic troubleshooting and remedial services, and achieve a greater understanding of video and collaboration fundamentals
    • Gain confidence in managing Cisco collaboration devices and systems
    • Prepare for the 100-890 CLTECH exam, which earns the Cisco Certified Technician Collaboration certification

    After taking this course, you should be able to:

    • Use basic Cisco software configuration and tools: CLI commands, Tera Term, Putty, file transfer protocols, USB Storage, serial connections, and Windows
    • Describe video and collaboration fundamentals and Cisco collaboration products, including software and hardware components
    • Perform remedial services (hardware break/fix) on Cisco collaboration products including software and configuration backup and restore, test calls, software upgrade/downgrade, endpoint resets, and change passwords
    • Recognize correct connections and configuration
    •  Perform basic Layer 1 and basic Layer 2 troubleshooting
    • Collaboration Environment Overview
      • Infrastructure Overview
      • Cisco Converged Network
      • Introducing Cisco Collaboration Technology and Solution
      • Basic Video Concepts
      • Evolution of Cisco IP Video Solutions
      • Cisco Conferencing Infrastructure Overview
      • Cisco On-Premises, Cloud, and Hybrid Deployments
      • Cisco Webex® Product Lines and Their Components
      • Cisco Unified Communications Manager IM and Presence Service
      • Introducing Cisco Unified CM
    • Cisco Collaboration Endpoints Equipment and Related Hardware
      • Cisco Webex Desktop Series Hardware Components
      • Cisco Webex Board Hardware Components
      • Cisco Webex Room Kit System Hardware Components
      • Cisco Webex Room 55 and Cisco Webex Room 70 G2 Hardware Components
      • Cisco Webex Room Panorama Immersive System Hardware Components
      • Cisco MX and SX Quick Set and SX80 Codec
      • Cisco TelePresence® IX-5000 Hardware Components
      • Cisco Collaboration Peripherals Hardware
    • Service-Related Knowledge
      • Basic IP Settings
      • Use CLI Commands
      • Use a Terminal Emulator for a Console Connection
      • Use a Serial Connection to the CLI
      • Connect to the Web Interface
      • Use File Transfer Protocols
      • Use USB for File Transfers
      • Backup and Restore
      • CLI Commands for Hardware Status and Verification
      • Perform a Test Call
      • Use the Touch 10 Controller to Find System Information
      • Manage the Lists of Trusted Certificate Authorities (CAs)
      • Manage Software
      • Add an Option or Release Key
      • Reset Endpoint Devices
      • Change the Device Passphrase
      • Find and Edit IP Information
      • Access Device and Setup Configuration
      • Identify MAC Address Mismatch
      • Determining Endpoint Device Status
      • Special Safety Precautions
      • Hardware Replacement
      • Verifying Successful Operation
      • Content Sharing
      • Speaker Tracking
      • Snap to Whiteboard
      • Presenter Tracking
  • No prerequisite is required

  • This course offers device-specific training and certification program for Field Engineers specifically:

    • Cisco Third-Party Maintainer Field Engineers