Course Overview

The Cisco Prime™ Service Catalog Foundation (PSCD) training is an instructor-led, lab-based, hands-on course offered by Cisco® Learning Services that provides instruction in advanced service design and development in the Cisco Prime Service Catalog.

The Cisco Prime Service Catalog is a self-service portal that you can use to order and manage any type of IT service, from the data center to the desktop. With the service catalog software, IT can standardize and consolidate a wide array of services and give end users a self-service shopping experience. The catalog also standardizes, unifies, and automates delivery processes for data center and workplace services.

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2 days
  • After completing this course, you should be able to:

    • Describe Cisco Prime Service Catalog architecture and features
    • Describe integration possibilities and API features
    • Program with Cisco Prime Service Catalog using New Scale Application Programming Interface (nsAPI), remote application programming interface (RAPI), Advanced Message Queuing Protocol (AMQP), and Service Link
    • Understand agents, adapters, and web service integrations
    • Design JavaScript portlets
    • Use interactive service forms and advanced scripting for service forms
    • Perform administration and troubleshooting tasks
    • Module 1: Overview of Cisco Prime Service Catalog Integrations, API Features, and Scripting for Services
    • Module 2: Advanced Designing features Using Wizard Style and Grid Dictionaries
    • Module 3: Advanced Concepts: RESTful Web Service DRR, JavaScript
    • Module 4: Service Link Integrations Using Adapters, Agents and Transformations
    • Module 5: Portal Design
    • Lab 1: Service Design Using Service Items and Standards
    • Lab 2: Service Design Using Wizard-Based Forms
    • Lab 3: Service Design Using Grid Dictionaries
    • Lab 4: Advanced Service Design Using RESTful Web Service DRR, JavaScript
    • Lab 5: File Adapter
    • Lab 6: RAPI and nsAPI
    • Lab 7: Portal Design Using HTML and JavaScript

    Lab Topology:

  • The course prerequisite is completion of the Cisco Prime Service Catalog Foundation Training course and a working knowledge of web services, XML, JavaScript Object Notation (JSON), RESTful APIs, and JavaScript.

    Cisco recommends that you have the following prerequisite knowledge:

    • General IT service management concepts and business processes
    • Integrations and workflows
  • This course is designed for anyone responsible for using Cisco Prime Service Catalog to design and configure an IT service catalog. The primary audience for this course includes:

    • Technically-oriented service designers and business analysts
    • System integrators and professional services