Course Overview

The Cisco Prime™ Service Catalog Foundation (PSCF) Training is an instructor-led, lab-based, hands-on course offered by Cisco® Learning Services. It covers the Cisco Prime Service Catalog architecture and features, as well as the Cisco Prime Service Catalog foundation and service request life cycle. You learn how to configure service items, workflows, and orderable services, as well as how to understand the integration scenarios and administration basics.

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3 days
  • After completing this course, you should be able to:

    • Describe Cisco Prime Service Catalog architecture and features
    • Describe Cisco Prime Service Catalog foundation and service request lifecycle
    • Configure service forms, active form components and rules
    • Configure service items, service item lifecycle and standards
    • Configure workflows (delivery plan) and orderable services
    • Describe integration scenarios and administration basics
    • Module 1: Introduction to Cisco Prime Service Catalog
    • Module 2: Configuring the Service Catalog
    • Module 3: Configuring Service Forms, Authorizations, and Permissions
    • Module 4: Configuring the Delivery Plan
    • Module 5: Ratings and Reviews, Service Facets, and Customization
    • Module 6: Additional Service Catalog Features
    • Lab 1: Creating Users, Queues, Units Using Organization Designer
    • Lab 2: Creating Categories and Keywords
    • Lab 3: Basic Service Design Configuration and Permissions
    • Lab 4: Configure Authorization Tasks, Delivery Tasks and Check List
    • Lab 5: Ordering and Task Management
    • Lab 6: Service Rating and Reviews

    Lab Topology:

  • Cisco recommends that you have the following prerequisite knowledge:

    • General IT service management concepts and business processes
    • Integrations and workflows
  • The course is designed for people who are responsible for using Cisco Prime Service Catalog to organize, perform, and manage service delivery activities and processes in their organizations.

    Targeted roles include:

    • Solutions architects
    • Field engineers
    • Technical engineers
    • Business process engineers
    • IT managers
    • IT service managers