Course Overview

Apple Certified Support Professional (ACSP) certification verifies an understanding of OS X core functionality and an ability to configure key services, perform basic troubleshooting, and support multiple users with essential OS X capabilities.

Candidates may earn ACSP certification by passing the macOS Support Essentials 10.15 Exam.

CLASS INFORMATION
Price: 
$250
Duration: 
.2 days
Version: 
10.15
Certification: 
Apple Certified Support Professional (ACSP) certification
Exam: 
Apple Certified Support Professional (ACSP)
  • Exam Details
    The macOS Support Essentials 10.15 exam is computer-based and offered at Apple Authorized Training Providers (AATPs).

    • The exam contains five unscored demographic questions. You have 5 minutes to complete them.
    • The exam contains 100 scored technical questions. You have 150 minutes to complete them.
    • The exam uses a random pool of multiple-choice and interactive-media questions.
    • A passing score is 75 percent. Scores aren’t rounded.
    • You may not access any resources or references during the exam.
  • The following exam preparation is recommended:

    • Gain experience with OS X – There is no substitute for time spent learning the technology. After you read the book or take the class, spend time increasing your familiarity with OS X to ensure your success on the certification exam
    • Complete the macOS Support Essentials 10.15 course
    • Review the objectives and questions in the macOS Support Essentials 10.15 Exam Preparation Guide
  • ACSP certification is designed for the help desk professional, technical coordinator, or power user who supports OS X users, manages networks, or provides technical support for the Mac.