macOS Support Essentials 11 (Big Sur)

Course Overview

macOS Support Essentials 11 is a three-day course that teaches the best ways to support macOS Big Sur users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience.

3 days
    • How to use macOS Big Sur tools and resources to troubleshoot macOS Big Sur
    • macOS Big Sur features and functionality, including how to find more information
    • How to prepare for Apple Certified Support Professional (ACSP) 11 certification
  • Installation and Configuration

    • Update, upgrade, and reinstall macOS Big Sur
    • Set up and configure macOS on an individual Mac
    • Introduction to the command-line interface and macOS Recovery

    User Accounts

    • Manage user accounts, user home folders, macOS security and password changes

    File Systems and Storage

    • Manage file systems, storage, encryption, permissions, and file sharing.

    Data Management

    • Use hidden items, shortcuts, file archives, metadata, and Spotlight
    • Manage system resources and Time Machine

    Apps and Processes

    • Install, manage, and troubleshoot apps. Manage documents

    Network Configuration

    • Manage basic and advanced network settings
    • Troubleshoot network issues

    Network Services

    • Manage network services, host sharing, and a personal firewall

    System Management

    • Manage printers and scanners
    • Troubleshoot peripherals, startup, and other system issues.
    • People who manage computer networks or computer labs that run macOS
    • People who support Mac users