Administration
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Administering and Configuring Amazon Connect (ACAC)

The Administering and Configuring Amazon Connect course is a 4-day, hands-on, instructor-led training intended for administrators, systems engineers, and AWS partners. This lab-intensive course enables learners to implement Amazon Connect as a cloud-native Contact Center. The lab environment emulates a typical deployment and provides each learner with a dedicated instance of Amazon Connect. Learners initially create a stable lab environment by performing basic configuration using approved validation procedures. Course topics include setting up accounts, navigating the Amazon Connect Dashboard, configuring basic Contact Flows to establish the customer experience, and performing day-to-day operational tasks. The course also includes advanced features that focus on creating custom call queues, defining contact attributes, using Polly and SSML in Contact Flows, and creating a typical Call Center Agent operating environment. Configuring more complex Contact Flows utilizing Lex Bots and Lambda provides experience integrating with other AWS services. Functional testing and problem isolation are featured in the Monitoring, Recording, and Reporting module.

Deep Learning on AWS

Deep Learning on AWS is a one-day course that introduces you to cloud-based Deep Learning (DL) solutions on Amazon Web Services (AWS). The training will detail how deep learning is useful and explain its different concepts. This course also teaches you how to run your models on the cloud using Amazon SageMaker, Amazon Elastic Compute Cloud (Amazon EC2)-based Deep Learning Amazon Machine Image (AMI) and MXNet framework. In addition, you will gain a better understanding of deploying your deep learning models using AWS services like AWS Lambda and Amazon EC2 Container Service (Amazon ECS) while designing intelligent systems on AWS, based on Deep Learning.

Systems Operations on Amazon Web Services

System Operations on AWS is designed to teach those in a Systems Administrator or Developer Operations (DevOps) role how to create automatable and repeatable deployments of networks and systems on the AWS platform. The course covers the specific AWS features and tools related to configuration and deployment, as well as common techniques used throughout the industry for configuring and deploying systems.