Our client noticed that throughout the business, employees were not asking the questions needed to provide a more consultative experience for their stakeholders. For example, if someone asked the Finance department for a report, Finance would provide the report without understanding the requestor’s intent, thereby missing the opportunity to potentially solve the requestor’s root issue in a more effective way.
After discovery, Lumious determined that a three-step training program was the best fit. It would guide employees through two eLearnings combined with an instructor-led session.
Employees completed live consulting sessions with an instructor through scenarios and examples specific to their organization. These elements were followed up with an 8-month email drip campaign to reinforce learning.
The learning program developed by Lumious provided the employees with new skills that they could immediately apply to their jobs. The live role play allowed them to practice and solidify the skills they learned throughout the training program.