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Our customer owned a difficult system that was used almost every day by their employees. New employees learned the system in onboarding through a multi-day VILT. This means new employees had to wait for a bulk session and there wasn’t any performance support, so employees were left floundering when it came to real-world application after onboarding.
Lumious developed a series of task-based simulations that provide a video walk-through of the task, followed by simulations for learners to complete. The digital library modules are built using the same templates for consistency, but also for speedy development.
Lumious initially developed a small number of modules to address specific points for the customer. When they discovered the modules’ popularity, the customer came back to Lumious to develop additional modules.