Policies & Disclaimers
Privacy Policy
Your privacy matters to Lumious. Please do take the time to get to know our practices and if you have any questions, contact us. By accessing our site, you acknowledge that you fully understand the Lumious privacy statement and freely consent to the practices described within this statement.
Information Collection & Use
We collect information from site users during our registration and purchase processes, in order to fulfill client requests. We are the sole owners of this information.
We will use this information to contact you regarding your request. We may share your information with a third party outside of our organization in order to fulfill your request, for example, to ship class materials.
Sensitive information, such as credit card data, is collected, stored, and transmitted in a secure manner.
The site may also collect information about your device (such as your operating system or browser version) and store it in our server logs, which allows us to ensure site functionality across platforms. Additionally, our site uses cookies. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors. Usage of a cookie is in no way linked to any personally identifiable information on our site. You have control, via your browser, of whether you accept or decline cookies.
When you contact Lumious, we may keep a record of your communication to help solve any customer service issues you may face. Unless you ask us not to, we may contact you in the future to tell you about changes to this policy, specials, and new products or services. You may review your information on file, or opt out of future contacts from us, by contacting us via email or phone, or by unsubscribing from any of our communications.
You may review your information on file or ask questions about this policy at any time by contacting us by email or phone.
Enforcement
We regularly review our compliance with our Privacy Policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.
Changes
Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes).
Training Registration & Payment Policy
Fees
Tuition for training courses covers all course materials and your Certificate of Completion. Parking expenses you may incur are not included. Exam vouchers are not included unless specified. Tuition for virtual courses includes all course materials and course software (where applicable).
Schedule
Your confirmation email will provide you with the specific start and end times of your class. Typically, we request that you arrive 30 minutes early on the first day of class to familiarize yourself with the environment. Standard courses begin at 9:00 a.m. and conclude at approximately 5:00 p.m. each day. However, some courses may vary upon demand.
Attendance Policy
Lumious reserves the right to reschedule a course. Tuition fees are subject to change without notice. In the event that a class is cancelled, Lumious will only be liable for tuition fees incurred due to cancelled classes.
Cancellations
All requests to change or cancel a registration or scheduled exam must be in writing via email to registration@lumious.com. If Lumious cancels a course for any reason, liability is limited to the registration fee only. If the Customer cancels or reschedules a course within eighteen (18) business days of the scheduled start date, the Customer will be charged 100% of the Base Course Fee. Any such fee charged will not be applied to the price of any rescheduled courses.
Withdrawals
Students may withdraw a registration up to eighteen (18) business days before the scheduled start date of the class without penalty by submitting a written notice via email to registration@lumious.com.
Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification, it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted.
All exam fees are forfeited if students withdraw fewer than 24 hours before a scheduled exam.
Rescheduling
Students may reschedule a registration up to eighteen (18) business days before the scheduled start date without penalty. Rescheduling will be defined as transferring registration to the same course on a different date or transferring to another course of equal or lesser value up to six (6) months from the original course start date.
If a student reschedules fewer than eighteen (18) business days before the class, or reschedules for a second time, the entire original course fee will be forfeited. An additional course fee will be required for the new registration.
Substitutions
Substitutions are permitted prior to the start of the class. All substitutions must be submitted in writing to registration@lumious.com prior to the start of class.
No Show
Failure to attend without written notice prior to the start date of the course will be considered a “no show” and will result in forfeiture of the full course price.
Virtual Courses
License Agreement for Virtual Classroom
Payment of tuition gives you a personal non-exclusive, non-transferable license to attend one Virtual Classroom course. Transferring or sharing your license with anyone else is a violation of the licensing agreement and is subject to legal action.
Self-Paced eLearning
License Agreement for Self-Paced eLearning
Access to Self-Paced eLearning is granted via email within 48 hours of registration, and is limited to the term of subscription indicated upon purchase. If you do not receive access instructions after purchasing, please contact us at registration@lumious.com to gain access.
eLearning licenses are single-user only. Transferring or sharing your eLearning access with another person is a violation of the licensing agreement and is subject to legal action.
Online subscriptions to eLearning cannot be cancelled or refunded.
Payment Policy
For Training services, company payment, approved company purchase order, or a prepaid government training form is required prior to registration. Lumious accepts Visa, MasterCard, American Express, Discover, and U.S. Government credit cards. For credit card users, charges will be in the currency of the country where the class takes place and will be converted by your credit card company. We also accept wire transfers (additional processing charge), Cisco Learning Credits, and corporate checks from all companies.
Purchase Orders are occasionally accepted from companies with whom Lumious has an established relationship. Purchase Orders must be received at least fifteen (15) business days before the start of the course, or upon receipt of invoice, whichever is later. Payment on Purchase Orders must be received no later than fifteen (15) business days after the course date. If you would like to submit a Purchase Order, please contact us at 703.467.8600 or email our representatives at sales@lumious.com.
All necessary payment information is to be received at least fifteen (15) business days before the start date, or upon registration. Students unable to provide payment information upon registration will be given a “halt date” by which payment details must be received, or they risk losing their seat in the course.
Cisco Learning Credits (CLCs)
Cisco Learning Credits (CLCs) may only be used to purchase Cisco training courses or products. For training classes purchased with CLCs, class must be completed prior to the expiration of the CLCs regardless of the Term. The pricing of training utilizing Cisco Learning Credits is standardized by Cisco. For any questions on pricing, please contact sales.
MEF Certification Expiration Policy
All MEF certifications are valid for a period of 3 years from the “certification date”, the date on which the exam was passed and the certification issued. Each certified student will be able to renew his or her certification at any time by taking and passing the current version of the MEF examination.
All MEF-CECP certifications (MEF-CECP and MEF-CECP 2.0) are now called MEF-CECP. Certificates issued under that name are still active but will be referred to as MEF-CECP.
Individuals that have been issued the MEF-CECP or MEF-CECP 2.0 certification since the launch of the program in July 2011 will continue to be listed in the Ethernet Academy registry regardless of the status of their certification which is now indicated as Active or Inactive. Active means that the certification was issued less than 3 years from the current date and remains valid. Inactive indicates that the certification is older than 3 years, is no longer valid, and has not been renewed.
The MEF will notify individuals whose MEF certifications are nearing expiration and will offer a $100 USD discount on the exam (first attempt) to any individuals wishing to renew their MEF certifications prior to expiration date. When renewing a MEF certification, the MEF Certified Professional will be taking the same current MEF exam taken by those attempting to achieve certification for the first time. There is no special renewal exam