Upon completing this course, you will be able to meet these objectives:
- Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
- Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and the Cisco Unified Communication Manager IM and Presence Service
- Understand call flows and end-user administration tasks in Cisco Unified Communication Manager and Cisco Unified Communication Manager Express
- Perform endpoint and user-end administration tasks in Cisco Unified Communication Manager and Cisco Unified Communication Manager Express
- Describe the telephony features supported in Cisco Unified Communication Manager and Cisco Unified Communication Manager Express
- Administer users in Cisco Unity Connection and Cisco Unified Communication Manager IM and Presence Service, and enable the most commonly used features in both applications
- Describe how to maintain a Cisco Unified Communications solution
Module 1: Cisco Unified Communications Solutions
- Lesson 1: Understanding the Components of Cisco Unified Communications Solutions
- Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions
Module 2: Administrator and End-User Interfaces
- Lesson 1: Understanding Administrator Interfaces
- Lesson 2: Understanding End-User Interfaces
Module 3: Call Flows in Cisco Call Control Platforms
- Lesson 1: Understanding Call Flows and Call Legs
- Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communication Manager
- Lesson 3: Understanding Configuration Components that Impact Call Flows in Cisco Unified Communication Manager Express
Module 4: Endpoint and End-User Administration
- Lesson 1: Understanding End-User Characteristics and Configuration Requirements
- Lesson 2: Understanding End-User Implementation Options
- Lesson 3: Understanding Endpoint Characteristics and Configuration Requirements
- Lesson 4: Understanding Endpoint Implementation Options
Module 5: End User Telephony and Mobility Features
- Lesson 1: Understanding Telephony Features
- Lesson 2: Enabling Telephony Features
- Lesson 3: Understanding Mobility Features
- Lesson 4: Enabling Mobility Features
Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service
- Lesson 1: Understanding Cisco Unity Connection
- Lesson 2: Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
- Lesson 3: Understanding End User and Voice Mailbox Implementation Options
- Lesson 4: Understanding Cisco Unified Communications Manager IM and Presence Service
- Lesson 5: Enabling Cisco Unified Communications Manager IM and Presence Service
Module 7: Cisco Unified Communications Solutions Maintenance
- Lesson 1: Providing End-User Support
- Lesson 2: Understanding Cisco Unified Communications Manager Reports
- Lesson 3: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
- Lesson 4: Monitoring the System with Cisco Unified Real-Time Monitoring Tool
- Lesson 5: Monitoring Voicemail in Cisco Unity Connection
- Lesson 6: Understanding the Disaster Recovery System
The primary target audiences for the course are:
- Network administrators and network engineers
- CCNA Collaboration candidates
Secondary audiences are:
