Installing and Configuring Cisco Cube/Gateways (ICCC-CT)

Upon completing this course, the student will be able to meet these objectives:

• Configuring Gateway Voice Ports
• SIP Protocols
• Configuring VoIP Call Legs
• Implementing a Dial Plan
• Configuring Cisco Unified Communication Manager 11.x
• Deploying Cisco VCUBE
• Implementing Cisco Unified Border Element
• High Availability on ISR G2, ISR 4k, and ASR
• Security on Cisco Unified Border Element
• Monitoring and Troubleshooting on Cisco Unified Border Element

Module 0: Introduction

Module Introduction

• TopicList

Lesson 1: Introductions

•  TopicList
• Learner Skills and Knowledge o Course Goals
• WebExBasics
• GeneralAdministration
• Introductions

Lesson 2: SIP Trunking

• SIPTrunkingOvercomesTDMBarriers
• Why does an enterprise need an SBC?
• PrimaryCUBEDifferentiators(1)

Module Summary

Module 1: Introduction to Voice Gateways

Module Introduction

• TopicList

Lesson 1: Gateways

• PSTNAccessMethods
• TDM Gateway vs. Cisco UBE
• GatewayFunctionality(1)
• VoIPSignalingProtocols(1)
• GatewayDeploymentExample
• Cisco Unified Communications Deployment Models
  • Single-Site Deployment (1)
  • Multisite WAN with Centralized Call Processing (1)
  • Multisite WAN with Distributed Call Processing (1)
• GatewayHardwarePlatforms
  • Cisco 4000 Series ISR Portfolio
  • Gateway Hardware – Voice Gateways
  • Voice Gateway Overview
  • Voice Gateway Call Legs
• Cisco Unified Border Element
• Summary

Lesson 2: Gateway Call Routing Components

• Inbound and Outbound Dial Peers
  • Most Prevalent Dial-Peer Types
  • POTS and VoIP Dial Peers
  • VoIP Dial Peers
  • VoIP Dial Peer Examples

• IP and Call Routing Comparison
• Call Routing
• CallLegs(1)

Lesson 3: Dial Peer Matching

• Use of String Matching
• String-MatchingCharacters
• Number-MatchingExamples
•  MatchingInboundDialPeers(1)
• MatchingOutboundDialPeers(1)
• Summary

Lesson 4: Introduction to Voice Gateways

• Verifying Voice Ports(1)
• Voice Codecs(1)
• Voice Codec Packet Rates and Payload Sizes
• Voice Quality Evaluation
• CodecQuality
• Evaluating Overhead (1)
• Per-Call Bandwidth Using Common Codecs

Lesson 5: Digital Signal Processors o Digital Signal Processors (1)

• DSPModules
• DSP Module Comparison

Lesson 6: Codec Complexity

• Codec Complexity(1)
• Packet Voice DSP Module Conferencing

Lesson 7: Configuring DSPs

• Configuring DSPs for Voice Termination (1)
• Codec Complexity Configuration
• Configuring DSP Resources for Transcoding, Conferencing, and MTP (1)
• Transcoding and Conferencing Example
• Verifying DSPs(1)
• Summary

Module Summary

Module 2: Gateway Dial Plans

Module Introduction

• Topic List

Lesson 1: VoIP Overview

• VoIP and Traditional Telephony Comparison
  • VoIP Components
  • VoIP Media Transmission Overview
• Real-TimeTransportProtocol
  • Real-Time Transport Control Protocol
  • Secure RTP
• VoIP Media Considerations
• Voice Activity Detection Overview

Lesson 2: SIP Signaling Protocol

• SIP Architecture Overview
  • SIP Signaling
  • SIP Architecture Components ▪ SIP Servers
  • SIP Architecture Examples
  • SIP Direct Call Flows

Lesson 3: SIP Addressing

• SIPAddressTypes
• Address Registration
• Address Resolution

Lesson 4: Codecs in SIP

• Session Description Protocol
  • SDP Examples
  • Delayed Offer
  • Early Offer
  • Early Media (1)

Lesson 5: Configuring Basic SIP

• Basic SIP Configuration Overview
  • User Agent Configuration
  • Dial Peer Configuration
  • Basic SIP Configuration Example

Lesson 6: Configuring SIP ISDN Support

• SIP SRTP Support Overview
  • SIPS Global and Dial Peer Commands
  • SRTP Global and Dial Peer Commands
  • SIPS and SRTP Configuration Example

Lesson 7: Customizing SIP Gateways

• SIP Gateways Tuning Overview
  • SIP Transport
  • SIP Source IP Address and UA Timers
  • SIP UA Timers
  • SIP Early Media
• Gateway-to-GatewayConfigurationExample
• UA Example

Lesson 8: Verifying SIP Gateways

• show sip-ua Command Overview
  • SIP-UA General Verification
  • SIP-UA Registration Status and Timers
  • SIP-UA Call Information
• SIP Debugging Overview
  • Examining the INVITE Message
  • Examining the 200 OK Message
  • Examining the BYE Message

Lesson 9: Audio Clarity Requirements

• Audio Clarity Factors
• Delay Sources
• Delay Types
• Acceptable Delay (G.114)
• Jitter
• Packet Loss
• Summary of QoS Objectives

Module Summary

Module 3: Cisco Unified Communication Manager (CUCM)

Module Introduction

• TopicList

Lesson 1: Configuring CUCM for Gateways and Trunks

• Check CUCM Version
• Cisco UCM Audio Codec Preference List (1)
  • Audio Codec Preference List – Copy Existing
  • Audio Codec Preference List – New List
  • Audio Codec Preference List – Name and Order
• CiscoUCMRegionConfiguration
• Region Configuration – Region Relationships
• Device Pool Configuration-Add New Device Pool(1)
• Annunciator Configuration
• Conference Bridge Configuration
• Media Termination Point Configuration
• Music on Hold Server Configuration
  • Music on Hold Service (IP Voice Media Streaming App) Parameter Settings (1)
  • Music on Hold Service (Duplex Streaming) Parameter Settings
• Media Resource Group Configuration (1)
• Media Resource Group List Configuration

Lesson 2: SIP Trunk Configuration

• SIP Trunk Security Profile Configuration(1)
• SIP Profile Configuration (1)
• SIP Trunk to Cisco CUBE Configuration (1)
• Reset SIP Trunks
• Path Selection Configuration Elements in Cisco Unified Communications Manager
• Create Route Pattern to get to the CUBE

Module Summary

Module 4: Configuring Cisco Unified Border Element (CUBE)

• Module Introduction TopicList

Lesson 1: What Does a Session Border Controller (SBC) Do? o What Is Driving SBC Adoption?

• CUBE’s Primary Strategic Differentiators
• Cisco Unified Border Element – Router Integration
• CUBE Offers Architectural Choice and Flexibility
• CUBE Is Scalable
• CUBE Is Robust and Reliable
• CUBE Session Capacity Summary
• CUBE Interoperability
• CUBE Is Easy to Monitor and Manage
• SIP Trunking to Cisco WebEx
• Using CUBE in Your Contact Center Environment o CUBE Licensing (1)
• Cisco Session Management & CUBE
• CUBE/vCUBE Deployment Scenarios
• The Centralized Model
• The Distributed Model
• The Hybrid Model

Lesson 2: CUBE Call Flow

• CUBE Call Processing
  o Cisco Unified Border Element Basic Call Flow
• Transitioning to Centralized SIP Trunking…
• Steps to transitioning…
  • Step 1: Configure CUCM to route calls to the edge SBC
  • Step 2: Get details from SIP Trunk provider
  • Step 3: Enable CUBE Application on Cisco routers
  • Step 4: Configure Call routing on CUBE
• WAN Dial-Peer Configuration
• LAN Dial-Peer Configuration

Lesson 3: CUBE Dial-Peers Call Routing

• Understanding Dial-Peer Matching Techniques
• Understanding Inbound Dial-Peer Matching Techniques (1)
• Understanding Outbound Dial-Peer Matching Techniques (1)

Lesson 4: CUBE Advanced Call Routing

• Additional Headers for Outbound Dial-Peer Matching
• Introducing Outbound Dial-peer Provision Policy
• Dial-peer Provision Policy Configuration (1)
• Dial-peer Provision Policy Example – Match on FROM (1)
• Destination Dial-peer Group
• Destination Dial-peer Group Configuration
• Destination Server Group
• Multiple Destination-Patterns Under Same
• Multiple Incoming Patterns Under Same

Lesson 5: Media Manipulation

• Audio Transcoding and Transrating
• Configuration for SCCP based Transcoding
• Configuration for LTI based Transcoding

Lesson 6: External/PSTN Call Recording

•  External/PSTN Call Recording Options
• CUBE Controlled Recording Option – Media Forking o Audio only Media Forking for an Audio/Video Call
• CUBE Controlled Recording Option – SIPREC

Lesson 7: Call Admission Control

• Call Admission Control Based on Total Calls, CPU and Memory usage (1)
• Call Admission Control at the edge
• Call Admission Control based on Call spikes (1)
• Call Admission Control based on Bandwidth

Lesson 8: Multiple Non-Authenticated SIP Trunks on a CUBE

• Non-Authenticated SIP Trunking to more than one Service Provider

Lesson 9: Multiple Authenticated/Registered SIP Trunks on a CUBE

• Multiple Instances of SIP-UA on a CUBE
• Introducing Tenants on CUBE
• “Voice class Tenant” Overview
• Authenticating Multiple trunks with same Realm
• Configuring Voice Class Tenant

Module Summary

Module 5: Configuring High Availability

Module Introduction

• Topic List

Lesson 1: High Availability

• CUBE High Availability Options
  • CUBE HA Design Considerations on ISR-G2 for Box-to-Box Redundancy (1)
  • CUBE Configuration on ISR-G2 Box-to-Box Redundancy (1)
  • CUBE HA Design Considerations on ASR1K/ISR-4K/vCUBE for Box-to-Box Redundancy (1)
  • CUBE Configuration on ASR1K-ISR-4K/vCUBE Box-to-Box Redundancy (1)
• Additional Supported Options for CUBE HA
• ASR B2B Redundancy: PROTECTED MODE
• CUBE SIP Trunk Monitoring with OOD Options Message (1)
• OOD Options Ping Keepalive Enhancement (1)
• SIP Trunk to TDM PSTN Failover

Lesson 2: MMoH

• Multicast MoH to Unicast MoH Conversion- CUBE

Module Summary

Module 6: Security

Module Introduction

Topic List

Lesson 1: CUBE Security

•  Five Layers of Security in CUBE
• Cube Security Best Practices Summary o Topology/Addressing Hiding
• SIP Trunk to ITSP
• IP Trust List for Signaling
• Toll Fraud Mitigation
• Configure Call Routing on CUBE
  • Understanding Dial-Peer Matching Techniques: LAN & WAN Dial-Peers
  • WAN Dial-Peer Configuration
  • LAN Dial-Peer Configuration
  • ACLS Applied on WAN Interfaces
• SIP Listening Port Protection
• Close Unused Session Transport Mechanisms
• NBAR to Protect Against SIP Flooding and UDP Attacks at Opened RTP Ports
• Firewall: General Guidelines
  • CUBE Firewall Deployment Scenarios

Lesson 2: SIP TLS Support with SRTP

• Secure SIP
• SRTP Passthrough Configuration (Unsupported Crypto Suites)
• SIP TLS/SRTP Support for Microsoft Skype for Business (Lync) Interop

Module Summary

Module 7: Monitoring and Troubleshooting

Module Introduction

• Topic List

Lesson 1: Monitoring and Troubleshooting Cisco Cube

• Dialed Number Analyzer (DNA) for CUBE
  • Input Option – Calling/Called Number (1)
  • Input Option- SIP Message (1)

Lesson 2: SIP Profile Test Tool

• SIP Profile Test Tool (1)
• CUBE Monitoring
• Prime Collaboration (1)
  • Prime Collaboration- Assurance (1)
  • Prime Collaboration- Analytics (1)

Lesson 3: Troubleshooting

• Troubleshooting of Calls
  • CUBE Debugging
  • SIP Debug (1)
  • CUBE Per-Call Debugging (PCD) (1)
• IOS Embedded Packet Capture on ISR-G2 (1)
  • Pcap
  • Export pcap
• Call Setup Failure
  • IOS Command Output after Outbound Call
  • IOS Command Output after Inbound Call Attempt
• Debug ccsip message
  • debug voip ccapi inout
  • debug ccsip transport debug ip tcp transaction debug crypto pki
  • Troubleshooting (1)
  • Verifying Certificates

Lesson 4: Serviceability

• New CUBE Serviceability Features
• Call History Stats- Graphical or Tabular Form
• Total Number of Active Concurrent Calls
• Debugging Made Easier (1)

Module Summary

The primary audience for this course is as follows:

• Network Video Engineer
• Voice / UC / Collaboration / Communications Engineer
• Collaboration Tools Engineer
• Collaboration Sales/Systems Engineer