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Administering Cisco Contact Center Enterprise (CCEA)

Course Information

Delivery Formats

available

Course Overview

The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.

Class Schedule

June 29th at 1pm ET
Discover the power of a Cisco DevNet certification in:

Certification for the Modern Network

an upcoming webinar from Lumious

Whether you’re an experienced network engineer, a software developer seeking new opportunities, or an IT professional aiming to upskill, this webinar is a must-attend event!

Don’t miss this chance to unlock your potential and position yourself as a game-changer in the rapidly evolving IT landscape.

Register now to secure your spot and take a step towards a brighter future. Limited seats available, so act fast!

Attend for a chance to win either an associate or professional exam voucher.  Must be present during the raffle to qualify for the win.

Register now to secure your spot and take a step towards a brighter future. Limited seats available, so act fast!

Attend for a chance to win either an associate or professional exam voucher.  Must be present during the raffle to qualify for the win.

Gives Back

Lumious is excited to announce that we’re offering a free eLearning or Video development to a charity that is making a positive impact in their community.

We’ve narrowed it down to 3 amazing options, but we need your help!