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The Designing and Implementing Cloud Connectivity training helps you develop the skills required to design and implement enterprise cloud connectivity solutions. You will learn how to leverage both private and public internet-based connectivity to extend the enterprise network to cloud providers. You will explore the basic concepts surrounding public …
macOS Support Essentials v14, is a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Sonoma, such as IT professionals, technicians, help desk specialists, and ardent Mac users. This is the only Apple Pro Training Series course that covers Sonoma. Students will find in-depth, step-by-step instructions …
Communicating effectively is the key to working well with others.  Expressing yourself clearly and listening for the real message can prevent many problems from ever arising.  Participants will learn the relevance, benefits, and need for effective listening, as well as the skills needed to be an active listener.  Overcoming …
Emotional Intelligence is a theoretical model designed to help people increase their understanding of both themselves and how they can most effectively interact with others in an ever-changing environment. Many have reported that emotional intelligence is two times more important to our success than intellectual intelligence or technical skills. …
We are often in situations where we need to influence results, but do not have direct authority over the person we are trying to influence.  Learn to use specific techniques such as connecting, attracting, persuading, and asserting.  Analyze when it is most appropriate to use each of these different …
Conflict management is one of the greatest challenges facing employees.  Learn how to negotiate win-win outcomes by centering on skills that promote healthy conflict and by exploring your own conflict resolution style.  This can result in a highly creative and open work environment.  Participants will identify their preferred conflict …
This program will help managers build strong teams and better develop their people. We will explore key characteristics of high performing teams and how to develop those on your team. We will use a nationally recognized model to help you determine how to approach different employees based on their …
Teams and organizations face change daily and it’s the job of leadership to manage this process effectively. What we often overlook is that these individuals are having to lead this process while simultaneously dealing with the change themselves. Understanding the change process is fundamental to these individuals being able …
Competent delegation skills can dramatically improve your ability to develop other members of the team. Participants learn how to develop their people through delegation and understand the difference between a manager and a coach. A nationally recognized Situational Leadership® model can be used to help managers see how to …
Effective coaching skills can make a huge difference in managing and motivating other members of a team. Participants will learn the difference between a manager and a coach, then learn what it takes to be an effective coach year-round, rather than just at yearly review time. Participants will also …