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Administering Advanced Cisco Contact Center Enterprise (CCEAA)

The Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 course teaches you how to execute advanced administration tasks associated with the Cisco® Contact Center Enterprise (CCE) solution through an in-depth examination of technical and operational requirements, and of the tools used to configure and ensure CCE solution functionality.

Administering Cisco Contact Center Enterprise (CCEA)

The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.

Administering Cisco Unified Communications (ACUCC-CT)

This one of kind Cisco UC in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components. Students will have extensive labs in which they will Administer and troubleshoot a Cisco 12.5 UC Deployment. Participants will gain in-depth practical knowledge with exercises on administering and troubleshooting of all Cisco UC Components.

Administering Cisco Unified Communications Manager and Unity Connection (ACUCM w/AUC)

Administering Cisco Unified Communications Manager (ACUCM) provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration. Administering Cisco Unity Connection (AUC) describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection system.

Administering Cisco Unified Intelligence Center (ACUIC)

Administering Cisco Unified Intelligence Center (ACUIC) is a 3-day administration course focusing on the CUIC reporting solution for Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Customer Voice Portal (CVP) environments.  This course takes the place of DUIC and covers all of the certification requirements of DUIC while adding additional content. CUIC is a comprehensive, end-to-end UCCE/PCCE reporting solution, designed to make the task of creating reports and managing disparate data sources, easier on the customer.  Although CUIC is also used in the UCCX environment, this course focuses on UCCE and PCCE environments only. The first 2-days of the course focuses on the daily administrative functions of a CUIC user/administrator, running and customizing reports as needed, and ensuring security and organization of the reporting environment is functional and organized.  The last day of the class will cover further maintenance/support of the CUIC environment such as A/D integration, Data Source definitions, GW/CVP/ICM configuration requirements. Most of your time in ACUIC will be spent working in the lab environment which includes a live functional UCCE/CVP environment deployed with CUIC as the reporting solution.  During this class, you will wear multiple hats including: CUIC user, administrator, supervisor, agent and report customization specialist. The third day of class explores skills needed for architects and engineers. ACUIC is intended to be a 3-day class. If your role is a reporting user and/or basic CUIC administrator you have the option to attend the first two days of class only.  If you are responsible for advanced maintenance and management of the CUIC architecture, you’ll want to stick around for all three days.

Administering Packaged Contact Center Enterprise (APCCE)

Administering Packaged Contact Center Enterprise (APCCE) is a course that provides students with an introduction and understanding of Cisco Unified Contact Center Enterprise basics and components.  APCCE is an administration course focusing on the day-to-day tasks needed to manage a Cisco deployed Packaged Contact Center Enterprise environment. While the class will focus on the ICM web administration tool, students will also be introduced to the supporting Call Manager and CVP configurations and administration requirements. The class begins with an introduction to contact center operations and KPIs and then covers the administration and configuration of the most frequently addressed contact center parameters including; Agents, Agent Teams, Skill Groups, Precision Queues, Front End VRU Scripts, Call Flows and Scripting, and Reporting and Security.  Student understanding of each of the topics covered will be reinforced through the use of practical hands on labs and workshops. Finally, students will be given the opportunity to implement a practical business case utilizing their newfound PCCE knowledge. The business case will be presented as a set of requirements which students will be required to analyze, configure and script from the ground up. Once completed, students will be encouraged to present their completed solution for an ’acceptance test’ After successfully completing this class, students will be able to perform the tasks associated with the adds, moves and changes and reporting within the contact center, and in addition take a complex business case from concept through call flow to a working deployment. As an administration class, we will assume that the deployment is complete and the underlying telephony platform(s) have been successfully delivered.Administering Packaged Contact Center Enterprise (APCCE)

Administering Unified Contact Center Enterprise with CVP Part 1 (AUCCE 1)

Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE Part 1) is a 5 day instructor-led course intended for system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. AUCCE Part 1 course gives the learner an understanding of the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.  This course also serves as a good stepping-stone for the corresponding Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) course, and should be considered as a prerequisite before taking Part 2.  This course is also a good companion course to the DUCCE course, which covers more detail on the installation/maintenance of the UCCE solution. The overall goal of this course is to build an effective administrator of the solution by exposing the technical requirements of the solution and utilizing the solution tools for effective operation.  The learner will be exposed to CCE (ICM) and VXML scripting in this course to ensure basic competence with the solution.  For advanced scripting topics, refer to the AUCCE Part 2 or the CVPD course.

Administering Unified Contact Center Enterprise with CVP Part 2 (AUCCE 2)

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is an Advanced 5 day instructor-led course for system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution.  The AUCCE Part 1 course or equivalent prior experience is a prerequisite for attending this course.  This course is also a good companion course to the DUCCE course which covers more detail on the installation/maintenance of the solution.  The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.  Do Not take this course if you are new to CCE, you will not have a good time.  If you are already working with CCE, or if you’ve taken the Part 1 course, you’ll love this course!

Administering Video Devices, WebEx Teams, Users, and WebEx Boards Registered in the Cisco Cloud (CLOUD-CONFT-CT)

This is a five-day Cloud Conferencing instructor-led course where students will learn how to Provision, Manage, and Register Telepresence Endpoints in the WebEx Cloud. Students will also learn how to migrate their existing On-Prem Devices to the Cisco Telepresence Cloud. Students will also learn to integrate Hybrid Mesh Nodes, Hybrid Calendaring, Hybrid Security, and WebEx Teams with their existing Infrastructure.

Administering Webex Contact Center (AWXCC)

The Administering Webex Contact Center (AWXCC) course is a 3-day, hands-on, instructor-led training intended for administrators, team leads, workflow analysts, systems engineers, and Cisco partners requiring Day 2 support of the Webex Contact Center environment. This lab-intensive course enables learners to administer Webex Contact Center in a cloud-native environment. The lab environment emulates a typical deployment and provides each learner with the individualized resources available within Webex Contact Center. Since the training and deployment environments are similar, the positive impacts of the knowledge gained in the course will be immediate.
Course topics include setting up accounts, navigating the Contact Center Management Dashboard, configuring basic Contact Routing Flows to establish the customer experience, and performing day-to-day operational tasks. The course also includes advanced features that focus on creating custom call queues, defining contact attributes, utilizing digital communication channels, and creating a typical Call Center operating environment for Agents and Supervisors including Monitoring, Recording, and Reporting capabilities. Functional testing and problem isolation are included as a part of the lab environment itself.

Advanced Administration for Unified Communications Manager and Features (AAUCMF)

Advanced Administration for Unified Communications Manager and Features (AAUCMF) is a 5-day instructor led course that is intended for experienced unified communications administrators who need in-depth knowledge of Cisco Unified Communications Manager advanced features, services, and troubleshooting. The class utilizes Cisco Unified Communications Manager 12.5, and will employ the North American Numbering Plan (NANP). Both SCCP and SIP phones are implemented, as well as both H.323 and SIP gateways. After a short review of Unified Communication architecture and basic administration, the course begins with a discussion of new and changed features from previous versions of CUCM. It then moves into implementation of a multi-site dial plan architecture including signaling, call routing for multiple sites with overlapping directory numbers, digit manipulation, automated alternate routing, PSTN backup- and TEHO implementation. Next, call admission control, hardware media resource implementation, and inter-cluster communications are addressed. Students will spend time implementing extension mobility, unified mobility (including single-number reach) and device mobility. The CUCM portion of the class concludes with a module on tools, tips and tricks for the Bulk Administration Tool and a lesson on reading CUCM trace files for troubleshooting. This course was developed to provide additional training for those who already have a basic understanding of CUCM and Unity Connection administration and are looking further training. This is not a certification or implementation course.

Advanced Cisco (Viptela) SD-WAN Routing, Template, and Policy Configuration, Monitoring, and Troubleshooting (ADV-SDWAN-CT)

In this Advanced Lab focused SD-WAN course, students will:
  • Explore and Troubleshoot the initials environment
  • Learn Advanced Techniques to Deploy Templates with the theme of reusability
    • Deploy and Troubleshoot Transport Bridging
    • Deploy and Troubleshoot Routing including OSPF, BGP, EIGRP
    • Deploy and Troubleshoot Multicast Routing
  • Design, Configure, and Troubleshoot Advanced Security Policies
  • Design, Configure, and Troubleshoot Local Policies
  • Design, Configure, and Troubleshoot Application Aware Routing
  • Design, Configure, and Troubleshoot Quality of Service
  • Design, Configure, and Troubleshoot Central Policies Including Hub Spoke, Full Mesh and Custom Topologies
  • Design, Configure, and Troubleshoot Central Policies Including Service Chaining
  • Design, Configure, and Troubleshoot Central Policies Including Traffic Rules & CFLOW

Advanced Contact Center Express Scripting Labs (ACCXSL)

Advanced Contact Center Express Scripting Labs  (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for experienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting techniques using complex script steps to resolve sophisticated contact center requirements.  This course addresses the steps in the Script Editor pallet as well as scripting techniques involving databases, HTTP, XML, VXML, Java Objects, and Finesse Administration. This course is intended to be a follow-on course to UCCX.  ACCXSL introduces updated best practices, sophisticated steps, and modern concepts for deploying advanced contact center applications and techniques. The class utilizes Cisco Unified Contact Center Express and highlights new application features and services.  Sunset Learning has deployed Unified CCX labs on the latest UCS platforms using VMWare ESXi and vSphere technology. After a short review of Unified CCX architecture, basic administration and the Script Editor, the course begins with a discussion of new and changed features in UCCX.  Next we provision our first application to build familiarity with call control groups, dialog groups, applications, triggers, prompt management, and the script editor. The class will then address the creation of a basic contact center to refresh knowledge of call flow, agents, teams, Cisco Finesse Agent and Supervisor Desktop, Email and Chat Contact Service Queues,  and other new capabilities offered by UCCX. Every contact center needs a series of tools to help build scripts and applications.  The class will build tools to record prompts and to record and deploy emergency/status prompts.  Next students will build some common subflows to manage holidays using multiple techniques.  Default scripts will be built for caller troubles and system errors.  Students will experience using text-to-speech as a valuable development tool to substitute for prompts while creating scripts. Next the class will explore manipulating and speaking data, working with date and time variables and manipulating and speaking dates, time and data.  Students will create open/closed scripts used for manually opening and closing your contact center using XML documents and the new abbreviated X-path techniques.  Students will learn to manipulate languages using the language tools in the script editor. For the rest of the week the class will conduct a master project and will build a major contact center application, deploying database routing, skills-based routing, expected wait time subflows, and caller's position in queue subflows. The labs will consider what happens when agents are logged in and ready.  If agents are not ready the class will investigate how to use various overflow routing techniques.  Students will spend lab time using the Cisco Finesse Administrator to develop Workflows and Workflow Actions.   The Finesse Administrator’s Call Variable Layout Administration, newly capable, will be used to create applications that push data to the agent desktop and cause the agent desktop to react to that data.  There are optional desktop labs for those who wish extend their learning experience.

Advanced Tableau

This course will take a more advanced look into Tableau, looking into advanced visualizations, origins of data, ways to export visualizations and dashboards.

Aggregation Services Router 9000 Series Essentials (ASR9KE)

The Cisco Aggregation Services Routers 9000 Series Essential Version 5 instructor-led course offered by Cisco High-Touch Delivery Learning Services introduces you to the features and functions of the Cisco ASR 9000 Series Aggregation Services Routers platform. Through a combination of lecture and hands-on labs, you learn all major aspects of the platform, including hardware, software, Layer 2 and Layer 3 services, Layer 2 and Layer 3 multicast, Operation, Administration, and Maintenance (OAM), quality of service (QoS) features, and network virtualization.

Apache Spark for Data Analytics

The ability to store, aggregate, and analyze large amounts of data has transformed nearly every industry. Whether finance, medicine, entertainment, government, or technology; the dream is the same: use enormous amounts of data to understand problems, predict outcomes, and take effective action. While many advances make the dream of “big data” possible, one of the most important components of the technical stack is the engine that provides the “distributed computing.” In many organizations, Apache Spark is the computational engine that powers big data. A general purpose unified analytics engine built to transform, aggregate, and analyze large amounts of information; Spark has become the de-facto brain behind large scale data processing, machine learning, and graph analysis. It has seen rapid adoption by companies such as Netflix, Google, eBay, and others to analyze at massive scale processing petabytes of data on clusters of thousands of nodes. In this course, we will explore how Apache Spark can be used for data processing. We will cover the fundamentals of Spark including the architecture and internals, the core APIs and data structures, and how Spark can be used for machine learning and analyzing streaming data sets. Throughout the course, you will:
  • Understand when and where to use Spark.
  • Leverage strategies to create data-driven questions that can provide scientific or business value.
  • Learn how to use Apache spark to load, summarize, query, and visualize structured and semi-structured data.
  • Introduce common machine learning techniques that can be used to solve supervised and unsupervised problems inside of Spark.
  • Learn how to analyze streaming data using Spark Streams.
  • Gain hands-on experience with techniques for deploying Spark as part of larger software system.

Behavioral Malware Analysis (BMA)

Behavioral Malware Analysis teaches you all the fundamental skills necessary to analyze malicious software from a behavioral perspective. Using system monitoring tools and analytic software, this course teaches how to observe malware in a controlled environment to quickly analyze its malicious effects to the system. From simple keyloggers to massive botnets this class covers a wide variety of current threats from today’s internet with actual samples being analyzed in the training environment. With the majority of the class being hands-on, each student will be issued a computer with a secure environment to learn the skills and essential methodologies required to be an effective malware analyst.

Big Data Infrastructure

In recent years, the amount of data produced, stored, and tracked has increased exponentially. What are the tools and techniques that are used to work with that information and how can it be brought to provide insight and inform decision making? This course will introduce the fundamental infrastructure of working with Big Data: containers, clouds, storage, compute, and search.

Certified Wireless Design Professional (CWDP)

The CWDP is highly respected within the IT industry and CWDP-certified candidates hold a significant advantage in terms of career and salary advancement. Measure your skills and knowledge with this professional-level certification and get on track toward ultimately earning your Certified Wireless Network Expert (CWNE) certification. Those that pass the CWDP exam earn credit towards a CWNE certification.

Certified Wireless Network Administrator (CWNA)

Get a head start right out of the gate with a Certified Wireless Network Administrator (CWNA) certification. It is the base certification for Enterprise Wi-Fi within the CWNP family of certifications and a springboard toward earning your security, design, analysis and network expert certifications.

Cisco Application Centric Infrastructure Operations and Troubleshooting (DCACIO)

The Cisco Application Centric Infrastructure Operations and Troubleshooting (DCACIO) course shows you how to operate and troubleshoot Cisco© data center network infrastructure running Cisco ACI. Through expert instruction and hands-on practice, you will learn about operational tools, and best practices and caveats for configuration management, performance tracking, and more. You will practice troubleshooting common issues on a live fabric. Based on lessons learned in over 100 production deployments, this course gives you the real-world knowledge and skills to boost operational efficiencies in your own deployment.

Cisco ASR 9000 Series IOS XR 64-Bit Software Migration and Operational Enhancements (IOSXR211)

The Cisco ASR 9000 Series IOS XR 64-Bit Software Migration and Operational Enhancements (IOSXR211) course covers the migration from classic 32-bit Cisco IOS® XR software to Cisco IOS XR 64-Bit software on the Cisco® ASR 9000 Series Aggregation Services Routers. This course will also examine the software architecture, boot process, and auto-provisioning of the Cisco IOS XR 64-bit software, as well as showing you how to install Cisco IOS XR and third-party software packages. In addition, it will investigate data models and show you how to implement telemetry, model-driven programmability, and application hosting services.

Cisco Customer Success Manager Specialist (DTCSM)

The Cisco Customer Success Manager (DTCSM) v2.0 course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers. This course is based on the concept of the customer lifecycle and how to optimize that journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. This course prepares you for the Cisco Customer Success Manager Specialist certification exam.

Cisco Enterprise Networking Foundations (ENTFNDU)

Gain the foundational knowledge necessary to help support Cisco routers and prepares you for the CCNA-Implementing and Administering Cisco Solutions v1.0 and CCT Routing & Switching certification.

CCNA-Foundations teaches professionals how to support a basic IPv4 and IPv6 Cisco network. You will learn the fundamentals of network components, such as a switches and routers. You will also gain skills with IPv4 subnetting; IPv6 addressing; Wide Area Networking concepts; and basics of managing and accessing Cisco routers and switches.

Cisco IOS XR Basic Troubleshooting (IOSXR201)

The Cisco IOS® XR Basic Troubleshooting (IOSXR201) training course is an instructor-led (ILT), lab-based, hands-on course offered by Cisco® Learning Services. It is also available as a virtual-instructor-led (VILT) course. The course provides the knowledge and skill sets required to perform various basic troubleshooting duties using Cisco IOS XR Software in a typical network environment.

Cisco IOS XR Broadband Network Gateway Implementation and Verification (IOSXR304)

The Cisco IOS XR Broadband Network Gateway Implementation and Verification (IOSXR304)  course teaches you how to successfully deploy, configure, operate, maintain, and support a Cisco IOS® XR Broadband Network Gateway (BNG) solution. This course will show you how to implement and verify BNG on a Cisco IOS XR device to manage subscriber access. You will also learn how to implement and verify subscriber management functions, including authentication, authorization, and accounting of subscriber sessions, address assignment, security, policy management, and Quality of Service (QoS).  

Cisco IOS XR Ethernet VPN Implementation and Verification (IOSXR303)

The Cisco IOS XR Ethernet VPN Implementation and Verification1 (IOSXR303) course is an instructor-led, lab-based, hands-on course offered by Learning@Cisco. The overall course goal is for you to be able to implement and troubleshoot several Ethernet VPN (EVPN) technologies, including EVPN native, EVPN VPWS, PBB EVPN, EVPN IRB, and EVPN VXLAN, on Cisco IOS® XR devices. This course will examine next-generation solutions for Layer 2 VPN (L2VPN), EVPN terminology and concepts, and traffic forwarding. This course will also show students how to implement and troubleshoot the various EVPN technologies and investigate EVPN Multiprotocol Label Switching (MPLS) seamless integration with Virtual Private LAN Service (VPLS), EVPN out of service, virtual Ethernet segment, and EVPN route policy.

Cisco IOS XR Layer 3 VPN Implementation and Verification (IOSXR301)

The Cisco IOS® XR Layer 3 VPN Implementation and Verification1 (IOSXR301) is an instructor-led, lab-based, hands-on course offered by Cisco Learning Services. It covers how to implement and verify Layer 3 VPN Services on a Cisco IOS-XR Software–based network.

Cisco IOS XR Multicast Routing Implementation and Verification (IOSXR302)

The Cisco IOS® XR Multicast Routing Implementation and Verification  (IOSXR302) is an instructor-led, lab-based, hands-on course offered by Cisco® Learning Services. It covers implementing multicast routing and multicast VPNs on Cisco IOS XR Software-based platforms. In this course you learn how to implement multicast routing and multicast-enabled services on Cisco IOS-XR Software-based networks. You learn how to implement and verify multicast routing in the core of a service provider network. You also learn how to implement and verify multicast-enabled services, including multicast VPNs. This course is part of a portfolio of courses that are designed to enable service providers to support and maintain their Cisco IOS XR platforms. These platforms include the Cisco ASR 9000 Series Routers, Carrier Routing System 1 (CRS-1), CRS-3, CRS-X, and Network Convergence System (NCS) 1000, 4000, 5000, and 5500 Series, and the Cisco NCS 6000 Series Routers.

Cisco IOS XR System Administration (IOSXR200)

The Cisco IOS® XR System Administration1 (IOSXR200) training course is an instructor-led, lab-based, hands-on course offered by Cisco Learning Services. It covers the knowledge and skill sets required to perform various system administration duties using Cisco IOS XR Software in a typical network environment. The course teaches the fundamental concepts on which the operating system is based so that students understand how to carry out necessary administration functions.

Cisco MDS 9000 Series Switches Overview (DCMDSO)

The Cisco MDS 9000 Series Switches Overview (DCMDSO) v1.5 course gives you a technical overview of how Cisco Multilayer Director Switch (MDS) 9000 Series, can be used to build highly available and scalable storage networks with advanced security and unified management. The course is for technical decision makers and IT professionals who architect, implement, and manage data center Storage Area Network (SAN) environments. In this course, you’ll learn about key capabilities of the MDS 9000 Series, including platforms, architecture, software, management, and key features that contribute to performance, high availability, flexibility, and operational simplicity of storage environments.

Cisco Meraki Network Troubleshooting (CMNT)

In this advanced technical training course, you’ll learn how to plan for cloud-based and hybrid network deployments and integrations using the Cisco Meraki full-stack product portfolio and Cisco on-premise managed solutions like the ISR and Catalyst products. Through practical hands-on instruction and experience, you will learn best practices for the deployment of Meraki and hybrid solutions, and be able to configure, and troubleshoot Meraki cloud-based and hybrid networks using the Meraki Dashboard and analytics as well as third-party tools.

Cisco NCS 2000 Deploying 96-Channel Flex Spectrum 3.0 (OPT201)

The Cisco NCS2000 Deploying 96-Channel Flex Spectrum (OPT201) v3.0 course shows you how to plan, configure, and control optical networks using the Cisco® Network Convergence System (NCS) 2000 series Flex Spectrum platform.

Cisco NSO 4.2 New Features Including Python APIs (NSO301)

The Cisco NSO 4.2 New Features Including Python APIs1 (NSO301) course is a virtual instructor-led, lab-based, hands-on course offered by Cisco® Learning Services. The course updates learners on the new Python API features available in Cisco Network Services Orchestrator (NSO) 4.2. Also covered are other new features and changes in NSO 4.2. After the training, learners can use the self-paced lab guide and practice using the new APIs.

Cisco NSO Administration and DevOps (NSO303)

The Cisco Network Services Orchestrator (NSO) Administration and DevOps (NSO303) v3.0 course focuses on Cisco® NSO development, operation, and administration tasks. You will learn how to set up, configure, deploy, and maintain a Cisco Network Services Orchestrator solution, and you will learn best practices for using DevOps.

Cisco Optical Technology Advanced (OPT300)

This course covers how to use the Cisco Transport Planner Design Tool for creating network topologies, how to create advanced topologies, and how to use advanced dense wavelength-division multiplexing (DWDM) features such as G.709 encapsulation, generic framing protocol G.7041, Layer 1 circuits, quality of service, crossponder networks using T1 over Ethernet, and encryption. Cards used in this course include the ONS 15454 40-Channel Wavelength Cross-Connect (WXC), 100G transponders, 10 Gigabit muxponder and transponder, 10G Data Multiplexer Enhanced, Any-Rate Muxponder and Crossponder, 10GE-XP and GE-XP Enhanced, 100G and 200G transponder and muxponder, and the Cisco 10G network encryption cards.

Cisco SD-WAN Operation and Deployment (SDWFND)

The Cisco SD-WAN Operation and Deployment (SDWFND) v1.0 course provides an overview of the Cisco® Software-Defined WAN (SD-WAN) solution and SD-WAN components. You will learn how to create, manage, and operate a secure extensible network using Cisco SD-WAN products. The course covers how to configure, operate, and monitor overlay routing in a secure extensible network. In addition, you will learn about policies and Quality of Service (QoS) in the SD-WAN overlay network. The Cisco SD-WAN solution is a cloud-delivered overlay WAN architecture that facilitates digital and cloud transformation for enterprises. Cisco SD-WAN significantly reduces WAN costs and time to deploy new services. With Cisco SD-WAN, you can build a robust security architecture that’s crucial for hybrid networks and provides a strong policy framework.

Cisco SD-WAN Operation and Deployment (SDWFND)

The Cisco SD-WAN Operation and Deployment (SDWFND) course provides an overview of the Cisco SD-WAN solution and SD-WAN components. Students will learn how to create, manage, and operate a secure extensible network using Cisco SD-WAN products. The course covers how to configure, operate, and monitor overlay routing in a secure extensible network. Students will also learn about policies and quality of service (QoS) in the SD-WAN overlay network.

Cisco Service Provider 5G Technologies Foundations (SPMBL100)

The Cisco Service Provider 5G Technologies Foundations (SPMBL100) v1.0 course introduces mobile network components, basic 5G concepts, and features of 5G technology including faster data speeds, higher device capacity, and improved user experience. You will examine the mobile packet core solutions, 5G transport architecture, and Cisco® automation and orchestration tools used in 5G networks. You will also learn about the Cisco 5G Non-standalone (NSA) and the Cisco Ultra Cloud Core 5G standalone (SA) platform solutions, the Cisco 5G converged Software-Defined Networking (SDN) transport architecture, and Cisco edge computing solutions. You will study the Cisco Network Function Virtualization (NFVI) architecture, Cisco Network Services Orchestrator (NSO), and Cisco Elastic Services Controller (ESC). You will learn how 5G is distributed with Telco Data Center (DC) with Cisco Application Centric Infrastructure (Cisco ACI®). And finally, Zero-Touch Provisioning (ZTP), Cisco Crosswork™, and the Cisco 5G security architecture will also be presented.

Cisco Service Provider Mobility Foundation and Intermediate LTE (LTE201)

The Cisco® Service Provider Mobility Foundation and Intermediate LTE courses are instructor-led courses offered by Cisco Learning Services that provide detailed instruction on how to manage, monitor, and configure the Cisco ASR 5000 and ASR 5500 and the Cisco Virtual Packet Core (VPC), and build the required services to support an LTE/SAE public mobile LAN network. In the foundation sections of the course, you are introduced to the hardware and software architecture of the ASR 5500, ASR 5000, and VPC. Through hands-on labs, you learn how to navigate and use the StarOS command line and configure threshold crossing alarms. In the intermediate sections, you focus on the 3rd Generation Partnership Project (3GPP) standards and how the ASR 5500, ASR 5000, and VPC are configured to support the 4G entities such as Mobility Management Entity (MME), Serving Gateway (SGW), and PDN Gateway (PGW). You build and monitor single-subscriber call flows with default and dedicated bearers on the systems. Troubleshooting techniques for the entire LTE/SAE packet core are used throughout the course.

Cisco Service Provider Mobility Foundation LTE (LTE100)

The Cisco® Service Provider Mobility Foundation LTE is an instructor-led, lab-based, hands-on course offered by Cisco Learning Services. It includes detailed instructions on how to manage, monitor, and configure the Cisco Aggregated Services Router (ASR) 5x00 Series and Virtualized Packet Core (VPC) platforms. You are introduced to the hardware and software architecture of each platform. Additionally, hardware and software troubleshooting are covered. Through hands-on labs, you learn how to navigate and use the StarOS command line interface (CLI) and configure system logging and threshold crossing alarms (TCAs).

Cisco Service Provider Mobility Intermediate LTE (LTE200)

The Cisco® Service Provider Mobility Intermediate LTE course is an instructor-led course offered by Cisco Learning Services. It provides detailed instruction on how to manage, monitor, and configure the Cisco ASR 5000 and ASR 5500 and Virtual Packet Core (VPC), and build the required services to support an LTE/SAE public mobile LAN network. You focus on the 3rd Generation Partnership Project (3GPP) standards and how the ASR is configured to support 4G entities, such as Mobility Management Entity (MME), SGW Gateway, and PDN Gateway (PGW). You build and monitor single subscriber call flows with default and dedicated bearers on the systems. Troubleshooting techniques for the entire LTE/SAE packet core are used throughout the course.

Cisco Stealthwatch for System Administrators (SSA)

The Stealthwatch for System Administrators v7.0 course focuses on a step-by-step framework for completing the initial configuration tasks required to get Cisco Stealthwatch Enterprise up and running. You’ll experience hands-on lab activities that focus on the critical initial configuration steps that allow Stealthwatch to monitor flows and network behavior and to provide insights that you can use to determine next steps, such as what policies are needed to manage the data presented. This course will help you:
  • Ensure that the Stealthwatch System is configured correctly.
  • Understand key system features and customized settings.

Cisco Stealthwatch Network (SNO)

Cisco Stealthwatch Network Operations is an instructor-led, lab-based, hands-on course offered by the Cisco Stealthwatch Learning Services team. This two-day course is designed for customers who are new to the Stealthwatch System and face specific challenges related to network health and maintenance. The course focuses on using the Stealthwatch System to enhance visibility and execute the performance monitoring activities required to maintain network health and information security. This course is intended for individuals who are responsible for using the Stealthwatch System to monitor network performance and troubleshoot network issues.

Cisco Virtualized Infrastructure Manager Deployment and Operations (DCCVIM)

The Cisco Virtualized Infrastructure Manager Deployment and Operations (DCCVIM) v1.0 teaches you how to deploy and manage the Network Function Virtualization Infrastructure (NFVI) platform, reducing user error and providing visualization deployment to manage multiple Cisco® Virtualized Infrastructure Manger (VIM) pods from a single portal. Cisco VIM Unified Management is a hardware platform and hypervisor-independent solution that combines Network Function Virtualization (NFV) and Software-Defined Networking (SDN). This course teaches you how to deploy, operate, and maintain Day 0, Day 1, and Day 2 configurations on the Cisco VIM Unified Management release 3.0. You will be introduced to the hardware components used in the Cisco VIM Unified Management solution, and how to identify the OpenStack components and their functions. The course introduces the Cisco Virtualized Infrastructure Manager (CVIM) Monitor (MON) User Interface (UI) tools, and how to maintain and operate within that solution.

Configuring and Operating Cisco EPN Manager (EPNM100)

The Configuring and Operating Cisco EPN Manager (EPNM100) course shows you how to install, provision, monitor, and maintain a packet and optical multilayer network using Cisco® Evolved Programmable Network (EPN) Manager. This course also covers configuration and compliance management, device configuration, and service management. The Cisco EPN Manager is a simplified and cost-effective solution for device operation, administration, network provisioning, and network assurance management for today’s converging packet and optical multilayer networks. It enables end-to-end lifecycle management across core, edge, aggregation, and access networks.

Configuring BGP on Cisco Routers (BGP)

Configuring BGP on Cisco Routers version 4.0 provides students with in-depth knowledge of Border Gateway Protocol (BGP), the routing protocol that is one of the foundations of the Internet and New World technologies such as Multiprotocol Label Switching (MPLS). This curriculum covers the theory of BGP, configuration of BGP on Cisco IOS routers, detailed troubleshooting information, and hands-on exercises that provide learners with the skills that they need to configure and troubleshoot BGP networks in customer environments. Different service solutions in the curriculum cover BGP network design issues and usage rules for various BGP features, preparing learners to design and implement efficient, optimal, and trouble-free BGP networks. Configuring BGP on Cisco Routers (BGP) is also available in Digital Learning.  365-day subscription for $745.00.  See Digital Learning for purchase or call 703.467.8600.

Configuring Cisco ISE Essentials for SD-Access (ISESDA)

The Configuring Cisco ISE Essentials for SD-Access (ISESDA) course shows you how to deploy the Cisco® Identity Services Engine (ISE) to support the Software-Defined Access (SD-Access) solution within your enterprise networks. You will gain an understanding of how Cisco ISE is utilized by the SD-Access solution to provide security policies across the organization. You will learn Cisco ISE fundamentals and get hands-on practice configuring ISE, policies, AAA client configuration, VPN access, integration, wireless guest access, and more.

Configuring Cisco MDS 9000 Series Switches (DCMDS)

The Configuring Cisco MDS 9000 Series Switches (DCMDS) v3.5 course shows you how to implement, manage, and troubleshoot Cisco® MDS 9000 Series Switches, to build highly available, scalable storage networks. Through expert instruction and extensive hands-on practice, you will learn how to deploy and use capabilities such as Virtual Storage Area Networks (VSANs), Role-Based Access Control (RBAC), N-Port Virtualization (NPV) fabric security, zoning, automation with NX-API, Slow Drain Analysis, SAN analytics, Fibre Channel over TCP/IP (FCIP) tunnels, and more. You will learn how to configure and implement platform features and learn troubleshooting techniques pertaining to Fibre Channel (FC) domains, firmware upgrades, zones, and zone mergers. This course helps you prepare to take the exam, 300-625 Implementing Cisco Storage Area Networking (DCSAN), which leads to CCNP Data Center and the Certified Specialist - Data Center SAN Implementation certifications.

Configuring Cisco Unified Computing System (DCCUCS)

The Configuring Cisco Unified Computing System (DCCUCS) v1.0 shows you how to deploy, secure, operate, and maintain Cisco Unified Computing System™ (Cisco UCS®) B-series blade servers, Cisco UCS C-Series, and S-Series rack servers for use in data centers. You will learn how to implement management and orchestration software for Cisco UCS. You will gain hands-on practice: configuring key features of Cisco UCS, Cisco UCS Director, and Cisco UCS Manager; implementing UCS management software including Cisco UCS Manager and Cisco Intersight™; and more.

Cortex XDR 2: Prevention, Analysis, and Response (EDU-260)

Palo Alto Networks Cortex XDR is the world’s first detection and response app that natively integrates network, endpoint and cloud data to stop sophisticated attacks. Cortex XDR accurately detects threats with behavioral analytics and reveals the root cause to speed up investigations. Tight integration with enforcement points accelerates containment, enabling you to stop attacks before the damage is done.

Critical Thinking Skills

Critical thinking is the ability to think clearly and rationally, understanding the logical connection between ideas. It is the ability to engage in reflective and independent thinking, and is about being an active learner rather than a passive recipient of information. Critical thinkers rigorously question ideas and assumptions rather than accepting them at face value. They always seek to determine whether the ideas, arguments, and findings represent the entire picture and are open to finding that they do not. Critical thinkers will identify, analyze, and solve problems systematically rather than by just intuition or instinct. This program will provide leaders with tools for structuring and streamlining how they analyze, solve problems, and make decisions. Participants will focus on using a critical thinking process with current business situations to focus on improved results.

CVPD Java Development (CVPD-JAVA)

CVPD-Java is a hands-on programming course teaching participants to extend the functionality of CVP Call Studio  using the CVP Java API. Participants will learn to write, compile, deploy and maintain custom elements, say it smarts, and other components for Call Studio and VXML Server in the CVP environment. Participants must be familiar with Call Studio and know a small amount of Java or similar programming language.

CVPD Scripting Part 1 (CVPDS-1)

CVP Development and Scripting – Part 1 is part of the Cisco CCE/CVP suite of Contact Center suite.  CVPDS-1 teaches each student to use the features of Call Studio to build self-service IVR applications for CVP VXML Server, and to pass data between CCE/ICM and CVP. Students have ample practice writing applications, using OAMP for put applications into production on the classroom VXML Server, and troubleshooting through log files analysis. This class is for application developers, programmers, sales and pre-sales, technical support, and project managers to learn to script in CVP Call Studio and VXML Server.

CVPD Scripting Part 2 (CVPDS-2)

CVPD Scripting-Part2 provides in-depth coverage and hands-on practice of the more advanced programming topics of Call Studio such as web services and parsing their results, javascript, modularizing large applications, writing a speech recognition applications, and advanced event handling.

Cyber Threats Detection & Mitigation (CTDM)

Cyber threats are increasing at an alarming rate every year and the ability for organizations to defend against full-scale, distributed attacks quickly and effectively has become much more difficult. An Intrusion Detection system affords security administrators the ability to automate the process of identifying attacks amongst the thousands of TCP and UDP conversations on their network provided the IDS’ signatures are well written. Taught by leaders in network defense who work in the computer security industry, this course demonstrates how to defend large-scale network infrastructure by building and maintaining intrusion detection systems and mastering advanced signature writing techniques. With Intrusion Detection Systems (IDS) and trained network security auditors, organizations have a reliable means to prioritize and isolate the most critical threats in real time.

Data Science Technology Training Series for Leaders

Data Science Technology Series Introduction for the Leaders As a leader, how to leverage your data is crucial.  In these Instructor Led modules let us help you understand what Data Science is all about.  This course will help you learn the why, how, and where data science can make an impact in your organization.  Including how to have conversations with your team and to make better strategic decisions around data mining and how you implement it.

Deploying Cisco Unified Contact Center Express (UCCXD)

This course, Deploying Cisco Unified Contact Center Express (UCCXD) provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting, and troubleshooting.

Deploying Cloud Connect Solutions with Cisco Cloud Services Router 1000V (CLDCSR)

The Deploying Cloud Connect Solutions with Cisco Cloud Services Router 1000V (CLDCSR) course shows you how to deploy and operate Cisco® Cloud Services Router 1000V (CSR1000V) to provide comprehensive WAN gateway and network services functions including connectivity, routing, and security into virtual and cloud environments. Through expert instruction and hands-on labs, you will learn: Cisco CSR 1000V deployment options and requirements; hypervisor support, licensing models, features and programmability support; and how to implement, integrate, install, manage, and troubleshoot the deployment process and common operation issues.

Designing and Deploying Cisco UCS Director with ACI (UCSDACI)

The Designing and Deploying Cisco UCS Director with ACI (UCSDACI) v6.6 course shows you how to use Cisco UCS® Director software to manage physical and virtual infrastructure elements, including Cisco Application Centric Infrastructure (Cisco ACI™). You will learn to use orchestration and automation functions of Cisco UCS Director to effectively manage infrastructure and automate IT processes. The course offers hands-on experience installing and configuring Cisco UCS Director software. You will also learn about features such as bare-metal provisioning; compute, network, and storage management; orchestration, including Application Policy Infrastructure Controller (APIC); Cisco UCS Director custom tasks, and more.

Designing Cisco Data Center Infrastructure (DCID)

The Designing Cisco Data Center Infrastructure (DCID) v7.0 course helps you master design and deployment options focused on Cisco® data center solutions and technologies across network, compute, virtualization, storage area networks, automation, and security. You will learn design practices for the Cisco Unified Computing System™ (Cisco UCS®) solution based on Cisco UCS B-Series and C-Series servers, Cisco UCS Manager, and Cisco Unified Fabric. You will also gain design experience with network management technologies including Cisco UCS Manager, Cisco Data Center Network Manager (DCNM), and Cisco UCS Director. You can expect theoretical content as well as design-oriented case studies in the form of activities. This course helps you prepare to take the exam, Designing Cisco Data Center Infrastructure (300-610 DCID), which leads to the new CCNP® Data Center and the Cisco Certified Specialist - Data Center Design certifications.

Designing Cisco Enterprise Networks (ENSLD)

The Designing Cisco Enterprise Networks (ENSLD) course gives you the knowledge and skills you need to design an enterprise network. This course serves as a deep dive into enterprise network design and expands on the topics covered in the Implementing and Operating Cisco® Enterprise Network Core Technologies (ENCOR) course. This course also helps you prepare to take the exam, Designing Cisco Enterprise Networks (ENSLD 300-420), which is part of the CCNP® Enterprise and Cisco Certified Specialist - Enterprise Design certifications.

Designing Cisco Enterprise Wireless Networks (ENWLSD)

The Designing Cisco Enterprise Wireless Networks (ENWLSD) course gives you the knowledge you need to design Cisco® wireless networks. The course covers design specifics from scenario design concepts through the installation phase and into post-deployment validation. This course, including the self-paced material, helps prepare you to take the exam, Designing Cisco Enterprise Wireless Networks (300-425 ENWLSD), which leads to the new CCNP® Enterprise and Cisco Certified Specialist – Enterprise Wireless Design certifications.

Designing the VersaStack Solution (VSDESIGN)

Designing the VersaStack Solution is a 2-day intensive training with hands-on labs that prepares the Cisco or IBM Partner Systems Engineers to properly position and design the VersaStack Solution while comparing it to various Integrated Infrastructure Solutions. Cisco UCS Director and IBM Storwize will be introduced as the management tools for the VersaStack solution. The lecture and hands-on-labs will provide you with a better understanding of the VersaStack solution providing you with the ideas and information needed to increase sales and explain the value of VersaStack to customers.

Developing Applications and Automating Workflows using Cisco Core Platforms (DEVASC)

The Developing Applications and Automating Workflows Using Cisco Core Platforms (DEVASC) course helps you prepare for Cisco® DevNet Associate certification and for associate-level network automation engineer roles. You will learn how to implement basic network applications using Cisco platforms as a base, and how to implement automation workflows across network, security, collaboration, and computing infrastructure. The course gives you hands-on experience solving real world problems using Cisco Application Programming Interfaces (APIs) and modern development tools. This course helps you prepare to take the 200-901 DevNet Associate (DEVASC) exam. By passing this exam, you earn Cisco Certified DevNet Associate certification. The 200-901 DEVASC exam goes live on February 24, 2020.

Developing Applications for Cisco Webex and Webex Devices (DEVWBX)

The Developing Applications for Cisco Webex and Webex Devices (DEVWBX) v1.1 course prepares you to use the programmability features of Webex, the Cisco enterprise solution for video conferencing, online meetings, online training, webinars, web conferencing, cloud calling, and collaboration. Through a combination of lessons and hands-on labs, you will learn about Webex Application Programming Interface (API) Foundation, meetings, devices, teams, messaging, embedding Cisco Webex, administration, and compliance. You will learn how to leverage Webex APIs to extend the functionalities of teams, meetings, and devices, and explore how these APIs can help automate, administer, and enforce compliance. This course prepares you for the 300-920 Developing Applications for Cisco Webex and Webex Devices (DEVWBX) exam.

Developing Applications Using Cisco Core Platforms and APIs (DEVCOR)

The Developing Applications Using Cisco Core Platforms and APIs (DEVCOR) v1.0 course helps you prepare for Cisco DevNet Professional certification and for professional-level network automation engineer roles. You will learn how to implement network applications using Cisco® platforms as a base, from initial software design to diverse system integration, as well as testing and deployment automation. The course gives you hands-on experience solving real world problems using Cisco Application Programming Interfaces (APIs) and modern development tools. This course helps you prepare to take the 350-901 Developing Applications Using Cisco Core Platforms and APIs (DEVCOR) exam. By passing this exam, you satisfy the core exam requirement toward Cisco Certified DevNet Professional, and you earn the Cisco Certified DevNet Specialist – Core certification

Developing Solutions using Cisco IoT and Edge Platforms (DEVIOT)

This course will help you:
  • Use network programmability and automation to streamline applications to reduce data size and complexity and strengthen security protocols.
  • Gain hands-on experience in maximizing MQ Telemetry Transport (MQTT) protocol for lower power usage, faster data transmission, and more agility in device usage.
  • Prepare for the 300-915 DEVIOT exam

Objectives

After taking this course, you should be able to:
  • Explain the fundamentals of Cisco IoT and list common devices involved
  • List the common protocols, standards, and data flows of IoT
  • Explain the Cisco IoT, common needs, and the corresponding solutions
  • Explain how programmability can be used to automate and make operations, deployment, and support of Cisco IoT more effective
  • Describe common Cisco IoT applications and how they apply to Cisco IoT use cases
  • Explain the functions and use cases for Cisco security applications and Cisco IoT

Docker

Linux containers are changing the way companies think about service development and deployment. Containers play a vital role in the modern data-center, and Docker is leading the way. This course covers all the core features of Docker including: container creation and management, interacting with Docker hub, using Dockerfile to create and manage custom images, advanced Docker networking (how to safely expose container services to the world, and link containers), the use of Docker volumes to manage persistent data, and Docker Compose to build multi-container applications. Emphasis is placed on best practices and how to secure Docker installations and containers. The course culminates with comprehensive labs where students use Docker, Git, and a continuous integration server to automate the testing of containerized applications. Many large companies are moving an increasing number of applications to run inside containers. Containers can provide a high level of security while also making maximal use of hardware allowing higher density than traditional VMs. Docker is a dominant force in Linux containers and the core building block for nearly all higher level container management systems. This training will get sysadmins proficient with Docker so that they can immediately be productive as organizations continue to move applications onto containers.

Docker with Kubernetes Administration

This course combines the GL340 Docker and GL360 Kubernetes Administration courses. Participants will first understand the core features of Docker including: container creation and management, interacting with Docker hub, using Dockerfile to create and manage custom images, advanced Docker networking (how to safely expose container services to the world, and link containers), the use of Docker volumes to manage persistent data, and Docker Compose to build multi-container applications. Emphasis is placed on best practices and how to secure Docker installations and containers. The second part of the course introduces participants to the basic concepts and architecture of Kubernetes, its initial install & setup, Kubernetes Pods, deployments and services, persistent storage, networking, automating deployment, scaling & management of containerized applications, and finally it's logging and monitoring facilities.

DTSIP – SIP Trunk Operations (DTSIP)

SIP Trunk Operations (DTSIP) is a 5-day instructor-led course that is intended for Cisco collaboration administrators who need to understand the features and functionality of the SIP protocol, as implemented in Cisco’s Collaboration deployments.

Engineering Cisco Meraki Solutions Part 1 (ECMS1)

The Engineering Cisco Meraki Solutions Part 1 (ECMS1) v2.0 is an introductory course that equips you with the technical knowledge and skills to confidently operate Cisco Meraki solutions as a unified management system of an entire network from a centralized dashboard. Through a full day of instruction including live demos and guided lab practice, you will learn how to implement core configurations for a full stack solution in the Meraki Dashboard and leverage essential Meraki Dashboard tools to enforce device security policies, deploy software and apps, and perform remote, live troubleshooting on managed devices. This is the first of two courses that prepare you for the Cisco Meraki Solutions Specialist certification exam.

Engineering Cisco Meraki Solutions Part 2 (ECMS2)

The course, Engineering Cisco Meraki Solutions Part 2 (ECMS2) v2.0 elevates your knowledge of Cisco® Meraki™ technology suite. In this advanced technical training course, you’ll learn how to plan for network deployments and integrations using the Cisco Meraki platform. Through practical hands-on instruction and experiences, you will learn how to operate Meraki networks and troubleshoot complex network incidents using the Meraki Dashboard and analytics. You will also learn how to design Meraki architectures for redundancy, high-density, and scalability by implementing comprehensive Meraki product features to meet design objectives. This course is the second of two courses that prepares you for Cisco Meraki certification.

Enterprise Linux High Availability Clustering

This is an in-depth course that focuses on two key areas, Linux high availability (HA) clustering and HA storage administration. Storage is integral to many HA clusters so as to make use of clustered storage technologies to enable active/active configurations. Over the course of many in-depth lab exercises, each student will assemble a realistic three-node Linux cluster utilizing best practices. Each node has three network interfaces and each student's cluster has its own dedicated cluster VLAN. The class contains a storage array for shared LUNs among the nodes. This enables students to perform very real world tasks in a real world setting, including multipathing, redundant ring communication, last man standing cluster, and shared storage scenarios. The unprecedented real-world nature of this class requires a classroom configuration that would be daunting (but not impossible) to put together in a physical or virtual classroom. The Guru Labs online classroom solution, RLabs, instantly and easily deploys a classroom with the exact configuration needed to support this class. Students will be able to focus on the course topics rather than configuration settings outside the scope of the course.

Enterprise Linux Network Services

This is an expansive course that covers a wide range of network services useful to every organization. Special attention is paid to the concepts needed to implement these services securely, and to the trouble-shooting skills which will be necessary for real-world administration of these network services. Like all Guru Labs courses, the course material is designed to provide extensive hands-on experience.

Enterprise Linux Security Administration

This highly technical course focuses on properly securing machines running the Linux operating systems. A broad range of general security techniques such as packet filtering, password policies, and file integrity checking are covered. Advanced security technologies such as Kerberos and SELinux are taught. Special attention is given to securing commonly deployed network services.

Enterprise Linux System Administration

This is an in-depth course that explores installation, configuration and maintenance of Linux systems. The course focuses on issues universal to every workstation and server. Like all of our Linux courses, the course material is designed to provide extensive hands-on experience.

Firewall Essentials: Configuration and Management (EDU-210)

Palo Alto Networks next-generation firewalls are architected to safely enable applications and prevent modern threats. Their approach identifies all network traffic based on applications, users, content and devices, and lets you express your business policies in the form of easy-to-understand security rules.

Flexible deployment options and native integration with their next-generation security platform extend the policy enforcement and cyberthreat prevention to everywhere your users and data are located: in your network, on your endpoints and in the cloud.

Firewall: Firewall Improving Security Posture and Hardening PAN-OS Firewalls (EDU-214)

Firewall 10.0: Improving Security Posture and Hardening PAN-OS (EDU-214) course is three days of instructor-led training that will help you to:
  • Ÿ Determine the efficacy of your current security policies
  • Ÿ Develop workflows for managing your security posture
  • Ÿ Identify rule usage across security policy sets
  • Ÿ Modify your existing policy set to implement Security Best Practices
  • Ÿ Monitor network traffic using the interactive web interface and firewall reports
  • Ÿ Utilize tools such as the BPA tool to further understand your environment

Firewall: Troubleshooting (EDU-330)

Palo Alto Networks next-generation firewalls are architected to safely enable applications and prevent modern threats. Their approach identifies all network traffic based on applications, users, content and devices, and lets you express your business policies in the form of easy-to-understand security rules. Flexible deployment options and native integration with their next-generation security platform extend the policy enforcement and cyberthreat prevention to everywhere your users and data are located: in your network, on your endpoints and in the cloud.

Fundamentals of Tableau

This course is designed to introduce the learner to Tableau. The learner will create basic, intermediate and complex visualizations, manipulate data through Tableau’s interface, and combine the knowledge to make interactive dashboards. Visualizations include heat maps, cross tabs, distributions, tree maps, pie and bar charts, dual axis and combo charts, box plots, scatter plots, and tables.

GlusterFS Storage Administration

This course is an advanced Linux storage course that covers the administration of the popular GlusterFS distributed filesystem. Storage administrators and advanced Linux administrators will learn GlusterFS for a highly available, reliable software-defined storage system on commodity hardware. This course covers installation, brick management, volume management, Geo-Replication, advanced administration, snapshotting, and troubleshooting.

Hacker Methodologies for Security Professionals (HMSP)

Mainstream media coverage of hacker groups and their exploits have left the public thinking that all of cyber security is black magic. While many attacks involve some advanced networking and coding techniques, the majority of compromises are carried out by much less sophisticated attackers. The majority of these individuals have learned the process of compromising servers and networks in the same way that all of us have learned technology: by researching online. The days of creating and compiling your own exploit code are long since past. Most attackers are using “point and pwn” utilities like Armitage, Cain & Able, and the Social Engineers Toolkit (SET) to cause havoc for organizations worldwide. We believe that to emulate the various cyber threat vectors, it is critical to understand what most attacks have in common: their methodology. Bringing together decades of experience in government, commercial and academic cyber security training and consulting, our instructors have developed and implemented multiple threat emulation methodologies. While methodologies change over time to account for new technologies and techniques, the concepts involved remain constant. This course provides a flexible methodology for use in emulating external and internal network intrusion threat vectors.

Hadoop for Systems Administrators

This course covers the essentials of deploying and managing an Apache™ Hadoop® cluster. The course is lab intensive with each participant creating their own Hadoop cluster using either the CDH (Cloudera's Distribution, including Apache Hadoop) or Hortonworks Data Platform stacks. Core Hadoop services are explored in depth with emphasis on troubleshooting and recovering from common cluster failures. The fundamentals of related services such as Ambari, Zookeeper, Pig, Hive, HBase, Sqoop, Flume, and Oozie are also covered. The course is approximately 60% lecture and 40% labs.

HCS Intermediate – Customer On-Boarding (HCSI-COB)

HCS Intermediate - Customer On-Boarding (HCSI-COB) is a 4-day instructor-led course offered by Cisco® Learning Services. This course focuses on on-boarding Cisco Hosted Collaboration Solution (HCS) customers in Cisco Unified Communications Domain Manager (UCDM) 10.1.2 environment.

HDP Analyst Data Science (HW HDP DS)

This course Provides instruction on the processes and practice of data science, including machine learning and natural language processing. Included are: tools and programming languages (Python, IPython, Mahout, Pig, NumPy, pandas, SciPy, Scikitlearn), the Natural Language Toolkit (NLTK), and Spark MLlib.

HDP Developer Apache Pig and Hive (HW HDP PH)

This course is designed for developers who need to create applications to analyze Big Data stored in Apache Hadoop using Pig and Hive. Topics include: Hadoop, YARN, HDFS, MapReduce, data ingestion, workflow definition, using Pig and Hive to perform data analytics on Big Data and an introduction to Spark Core and Spark SQL.

HDP Developer Enterprise Apache Spark I (HW HDP SPARK)

This course is designed as an entry point for developers who need to create applications to analyze Big Data stored in Apache Hadoop using Spark. Topics include:
  • An overview of the Hortonworks Data Platform (HDP), including HDFS and YARN
  • Using Spark Core APIs for interactive data exploration
  • Spark SQL and DataFrame operations
  • Spark Streaming and DStream operations
  • Data visualization, reporting, and collaboration
  • Performance monitoring and tuning
  • Building and deploying Spark applications
  • Introduction to the Spark Machine Learning Library

HDP Operations Hadoop Administration 2 (HW HDP OP ADM2)

This course is designed for experienced administrators who manage Hortonworks Data Platform (HDP) clusters with Ambari. It covers upgrades, configuration, application management, and other common tasks.

HDP Operations Hortonworks Data Flow (HW HDP OPS DF)

This course is designed for Data Stewards or Data Flow Managers who are looking forward to automate the flow of data between systems. Topics Include Introduction to NiFi, Installing and Configuring NiFi, Detail explanation of NiFi User Interface, Explanation of its components and Elements associated with each. How to Build a dataflow, NiFi Expression Language, Understanding NiFi Clustering, Data Provenance, Security around NiFi, Monitoring Tools and HDF Best practices.

HDP Operations: Administration Foundations (HW HDP OPS FND)

This course is intended for systems administrators who will be responsible for the design, installation, configuration, and management of the Hortonworks Data Platform (HDP). The course provides in-depth knowledge and experience in using Apache Ambari as the operational management platform for HDP. This course presumes no prior knowledge or experience with Hadoop.

HDP Operations: Security (HW HDP OP SEC)

This course is designed for experienced administrators who will be implementing secure Hadoop clusters using authentication, authorization, auditing and data protection strategies and tools.

Implementing an Integrated Threat Defense Solution (SECUR201)

Implementing an Integrated Threat Defense Solution (SECUR201) is an instructor-led, lab-based, hands-on course offered by Cisco® Learning Services. This course is part of a series of Cisco security solutions courses designed to help businesses implement and operate their Cisco Integrated Threat Defense solution. This lab-intensive course introduces you to Cisco’s Integrated Threat Defense solution with a focus on product integration. The skills you will learn include:
  • Integration of solution components with existing network services
  • Integration of solution components with the pxGrid framework
  • Integration of network- and endpoint-based malware protection
  • Observation of security data flow after introduction of malware
The course begins with an analysis of the current cybersecurity landscape and includes details on why networks today need an integrated threat defense architecture. You will integrate and verify proper operation of the key Cisco Integrated Threat Defense products, including Cisco Identity Services Engine (ISE), Cisco Stealthwatch®, Cisco Firepower® NGFW, and Cisco AMP for Endpoints. Verification includes the introduction of malware into the network to ensure proper identification, analysis, and quarantine. This course combines lecture materials and hands-on labs that give you practice in configuring the solution integrations.

Implementing and Administering Cisco Solutions (CCNA)

The Implementing and Administering Cisco Solutions (CCNA) course gives you a broad range of fundamental knowledge for all IT careers. Through a combination of lecture, hands-on labs, and self-study, you will learn how to install, operate, configure, and verify basic IPv4 and IPv6 networks. The course covers configuring network components such as switches, routers, and wireless LAN controllers; managing network devices; and identifying basic security threats. The course also gives you a foundation in network programmability, automation, and software-defined networking. This course helps you prepare to take the 200-301 Cisco® Certified Network Associate (CCNA®) exam. By passing this one exam, you earn CCNA certification.

Implementing and Configuring Cisco Identity Services Engine (SISE)

The Implementing and Configuring Cisco Identity Services Engine (SISE) v3.0 course shows you how to deploy and use Cisco® Identity Services Engine (ISE) v2.4, an identity and access control policy platform that simplifies the delivery of consistent, highly secure access control across wired, wireless, and VPN connections. This hands-on course provides you with the knowledge and skills to implement and use Cisco ISE, including policy enforcement, profiling services, web authentication and guest access services, BYOD, endpoint compliance services, and TACACS+ device administration. Through expert instruction and hands-on practice, you will learn how to use Cisco ISE to gain visibility into what is happening in your network, streamline security policy management, and contribute to operational efficiency.

 

Implementing and Configuring MERAKI MX, MS, MR, MV, MT Technologies (ICMT-CT)

This 5-day Cisco course provides students with the skills to configure, optimize, and troubleshoot a Cisco Meraki solution. Students will learn how to install and optimize Meraki MX Firewalls, Meraki MS Switches, Meraki MR Access Points, and Meraki MV Cameras. Students will also learn how to configure the Meraki Dashboard, Meraki Insight and Meraki Systems Manager (EMM/MDM). Student will troubleshoot and configure the Meraki environment and learn how to diagnose and resolve user and Network issues that may arise.

Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)

The Implementing Cisco Collaboration Core Technologies (CLCOR) course helps you prepare for the Cisco® CCNP® Collaboration and CCIE® Collaboration certifications, and advanced-level roles focused on the implementation and operation of Cisco collaboration solutions. You will gain the knowledge and skills needed to implement and deploy core collaboration and networking technologies, including infrastructure and design, protocols, codecs, and endpoints, Cisco Internetwork Operating System (IOS®) XE gateway and media resources, call control, Quality of Service (QoS), and additional Cisco collaboration applications.

Implementing and Operating Cisco Data Center Core Technologies (DCCOR)

The Implementing and Operating Cisco Data Center Core Technologies (DCCOR) course helps you prepare for the Cisco® CCNP® Data Center and CCIE® Data Center certifications and for advanced-level data center roles. In this course, you will master the skills and technologies you need to implement data center compute, LAN and SAN infrastructure. You will also learn the essentials of automation and security in data centers. You will get hands-on experience with deploying, securing, operating, and maintaining Cisco data center infrastructure including: Cisco MDS Switches and Cisco Nexus Switches; Cisco Unified Computing System™ (Cisco UCS®) B-Series Blade Servers, and Cisco UCS C-Series Rack Servers. This course, including the self-paced material, helps prepare you to take the exam, Implementing Cisco Data Center Core Technologies (350-601 DCCOR), which leads to the new CCNP Data CenterCCIE Data Center, and the Cisco Certified Specialist - Data Center Core certifications.

Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR)

The Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) v1.0 course gives you the knowledge and skills needed to configure, troubleshoot, and manage enterprise wired and wireless networks. You’ll also learn to implement security principles within an enterprise network and how to overlay network design by using solutions such as SD-Access and SD-WAN.

Implementing and Operating Cisco Security Core Technologies (SCOR)

This course will help you:
  • Gain hands-on experience implementing core security technologies and learn best practices using Cisco security solutions
  • Prepare for the Implementing and Operating Cisco Security Core Technologies (350-701 SCOR) exam
  • Qualify for professional and expert-level security job roles
After taking this course, you should be able to:
  • Describe information security concepts and strategies within the network
  • Describe common TCP/IP, network application, and endpoint attacks
  • Describe how various network security technologies work together to guard against attacks
  • Implement access control on Cisco ASA appliance and Cisco Firepower Next-Generation Firewall
  • Describe and implement basic email content security features and functions provided by Cisco Email Security Appliance
  • Describe and implement web content security features and functions provided by Cisco Web Security Appliance
  • Describe Cisco Umbrella® security capabilities, deployment models, policy management, and Investigate console
  • Introduce VPNs and describe cryptography solutions and algorithms
  • Describe Cisco secure site-to-site connectivity solutions and explain how to deploy Cisco Internetwork Operating System (Cisco IOS®) Virtual Tunnel Interface (VTI)-based point-to-point IPsec VPNs, and point-to-point IPsec VPN on the Cisco ASA and Cisco Firepower Next-Generation Firewall (NGFW)
  • Describe and deploy Cisco secure remote access connectivity solutions and describe how to configure 802.1X and Extensible Authentication Protocol (EAP) authentication
  • Provide basic understanding of endpoint security and describe Advanced Malware Protection (AMP) for Endpoints architecture and basic features
  • Examine various defenses on Cisco devices that protect the control and management plane
  • Configure and verify Cisco IOS software Layer 2 and Layer 3 data plane controls
  • Describe Cisco Stealthwatch Enterprise and Stealthwatch Cloud solutions
  • Describe basics of cloud computing and common cloud attacks and how to secure cloud environment

Implementing and Operating Cisco Service Provider Network Core Technologies (SPCOR)

This course will help you:
  • Configure, verify, troubleshoot, and optimize next-generation, Service Provider IP network infrastructures
  • Deepen your understanding of Service Provider technologies including core architecture, services, networking, automation, quality of services, security, and network assurance
  • Prepare to take the 350-501 Implementing and Operating Cisco® Service Provider Network Core Technologies (SPCOR) exam.
After taking this course, you should be able to:
  • Describe the Service Provider network architectures, concepts, and transport technologies
  • Describe the Cisco Internetwork Operating System (Cisco IOS®) software architectures, main IOS types, and their differences
  • Implement Open Shortest Path First (OSPF) in the Service Provider network
  • Implement Integrated Intermediate System-to-Intermediate System (IS-IS) in the Service Provider network
  • Implement Border Gateway Protocol (BGP) routing in Service Provider environments
  • Implement route maps and routing policy language
  • Describe IPv6 transition mechanisms used in the Service Provider networks
  • Implement high-availability mechanisms in Cisco IOS XR software
  • Implement traffic engineering in modern Service Provider networks for optimal resource utilization
  • Describe segment routing and segment routing traffic engineering concepts
  • Describe the VPN technologies used in the Service Provider environment
  • Configure and verify Multiprotocol Label Switching (MPLS) L2VPN in Service Provider environments
  • Configure and verify MPLS L3VPN in Service Provider environments
  • Implement IP multicast services
  • Describe the Quality of Service (QoS) architecture and QoS benefits for SP networks
  • Implement QoS in Service Provider environments
  • Implement control plane security in Cisco devices
  • Implement management plane security in Cisco devices
  • Implement data plane security in Cisco devices
  • Describe the Yet Another Next Generation (YANG) data modeling language
  • Implement automation and assurance tools and protocols
  • Describe the role of Cisco Network Services Orchestrator (NSO) in Service Provider environments
  • Implement virtualization technologies in Service Provider environments

Implementing and Troubleshooting Networks Using Cisco ThousandEyes (ENTEIT)

The Implementing and Troubleshooting Networks Using Cisco ThousandEyes (ENTEIT) v1.0 course is designed to introduce you to and familiarize you with Cisco® ThousandEyes. Through a combination of lectures and hands-on experience, you will learn to implement and configure the Cisco ThousandEyes solution. You will also learn to install and configure the Cisco ThousandEyes agents with different test types. This solution will also enable you to perform root cause analysis when troubleshooting.

Implementing Automation for Cisco Collaboration Solutions (CLAUI)

This course will help you:
  • Gain the high-demand knowledge and skills to implement automation and programmability to modernize and tailor your network infrastructure
  • Learn hands-on training to streamline, design, and configure efficient web services
  • Prepare for the 300-835 CLAUTO exam
The 300-835 CLAUTO exam certifies your knowledge and skills related to implementing applications that automate and extend Cisco Collaboration platforms including programming concepts, APIs and automation protocols, and Python programming. After you pass 300-835 CLAUTO, you earn the Cisco Certified DevNet Specialist - Collaboration Automation and Programmability certification, and you satisfy the concentration exam requirement for these professional-level certifications:

Implementing Automation for Cisco Data Center Solutions (DCAUI)

This course will help you:
  • Gain high-demand knowledge and skills in modern programming language to create powerful APIs that enhance network functioning
  • Prepare for the 300-635 DCAUTO exam
The 300-635 DCAUTO exam certifies your knowledge and skills related to implementing Data Center automated solutions including programming concepts, orchestration, and automation tools. After you pass 300-635 DCAUTO exam, you earn the Cisco Certified DevNet Specialist – Data Center Automation and Programmability certification, and you satisfy the concentration exam requirement for these professional-level certifications After taking this course, you should be able to:
  • Leverage the tools and APIs to automate Cisco ACI powered data centers.
  • Demonstrate workflows (configuration, verification, healthchecking, monitoring) using Python, Ansible, and Postman.
  • Leverage the various models and APIs of the Cisco Nexus OS platform to perform day 0 operations, improve troubleshooting methodologies with custom tools, augment the CLI using scripts, and integrate various workflows using Ansible and Python.
  • Describe the paradigm shift of Model Driven Telemetry and understand the building blocks of a working solution.
  • Describe the Cisco Data Center compute solutions can be managed and automated using API centric tooling, by using the Python SDK, PowerTool, and Ansible modules to implement various workflows on Cisco UCS, Cisco IMC, Cisco UCS Manager, Cisco UCS Director, and Cisco Intersight.

Implementing Automation for Cisco Enterprise Solutions (ENAUI)

Implementing Automation for Cisco Enterprise Solutions (ENAUI) v.1.2 teaches you how to implement Cisco Enterprise automated solutions, including programming concepts, orchestration, telemetry, and automation tools. This course highlights the tools and the benefits of leveraging programmability and automation in the Cisco-powered Enterprise Campus and WAN. You will also examine platforms including IOS XE software for device-centric automation, Cisco DNA Center for the intent-based enterprise network, Cisco Software-Defined WAN, and Cisco Meraki. Their current ecosystem of APIs, software development toolkits, and relevant workflows are studied in detail together with open industry standards, tools, and APIs, such as Python, Ansible, Git, JSON/YAML, NETCONF/RESTCONF, and YANG.

Implementing Automation for Cisco Security Solutions (SAUI)

The Implementing Automation for Cisco Security Solutions (SAUI) v1.0 course teaches you how to design advanced automated security solutions for your network. Through a combination of lessons and hands-on labs, you will master the use of modern programming concepts, RESTful Application Program Interfaces (APIs), data models, protocols, firewalls, web, Domain Name System (DNS), cloud, email security, and Cisco® Identity Services Engine (ISE) to strengthen cybersecurity for your web services, network, and devices. You will learn to work within the following platforms: Cisco Firepower® Management Center, Cisco Firepower Threat Defense, Cisco ISE, Cisco pxGrid, Cisco Stealthwatch® Enterprise, Cisco Stealthwatch Cloud, Cisco Umbrella®, Cisco Advanced Malware Protection (AMP), Cisco Threat grid, and Cisco Security Management Appliances. This course will teach you when to use the API for each Cisco security solution to drive network efficiency and reduce complexity. This course prepares you for 300-735 Automating and Programming Cisco Security Solutions (SAUTO) certification exam.

Implementing Automation for Cisco Service Provider Solutions (SPAUI)

This course will help you:
  • Use network programmability to scale and streamline Service Provider network infrastructure
  • Gain hands-on experience in using modern data models to manage Service Provider network infrastructure
  • Prepare for the 300-535 SPAUTO exam
After taking this course, you should be able to:
  • Use NETCONF and RESTCONF programmability protocols on Cisco devices
  • Describe and use tools to validate YANG data models on Cisco devices
  • Describe and configure model-driven telemetry on Cisco devices
  • Describe and configure network traffic automation with Cisco XTC
  • Describe and use network automation tools that utilize SSH
  • Automate service provider network configuration with Cisco NSO
  • Describe how to automate virtualized resources with Cisco ESC
  • Describe how to automate service provider WAN with Cisco WAE

Implementing Cisco Advanced Call Control and Mobility Services (CLACCM)

This course will help you:
  • Learn how to manage the tools of Cisco Unified Communications Manager (CM) for secure communication to facilitate team-based collaboration from any location using Voice over Internet Protocol (VoIP), video, unified messaging, and IM
  • Gain hands-on experience in using Cisco Unified Communications Manager for secure, compliant communication protocols
  • Acquire the knowledge to prepare for the 300-815 CLACCM exam

Implementing Cisco Application Centric Infrastructure (DCACI)

The Implementing Cisco Application Centric Infrastructure (DCACI) course show you how to deploy and manage the Cisco® Nexus® 9000 Series Switches in Cisco Application Centric Infrastructure (Cisco ACI® ) mode. The course gives you the knowledge and skills to configure and manage Cisco Nexus 9000 Series Switches in ACI mode, how to connect the Cisco ACI fabric to external networks and services, and fundamentals of Virtual Machine Manager (VMM) integration. You will gain hands-on practice implementing key capabilities such as fabric discovery, policies, connectivity, VMM integration, and more.

Implementing Cisco Application Centric Infrastructure in Multi-Fabric Deployments (DCACIM)

This intensive 2-day Cisco Application Centric Infrastructure (ACI) course will introduce students to the basic concepts behind Multi-Fabric topologies, design and deployment. Through a combination of lecture and hands-on labs configuring ACI policy-based architecture, students will learn the configuration and use cases behind Multi-Pod, Multi-Site, Remote Leaf, Virtual Pod and ACI Mini-Fabric designs and recommended best practices. The course will include intense hands-on labs of all the key functions necessary to bring up a working ACI Multi-Site fabric using ACI APIC simulators. Students will be provided with their own ACI APIC simulator and will work in pairs to create their own fabric and then join that fabric into a Multi-Site topology with their partner.

Implementing Cisco Application Centric Infrastructure–Advanced (DCACIA)

The Implementing Cisco Application Centric Infrastructure–Advanced (DCACIA) v1.0 course shows you how to integrate the capabilities of the Cisco® Nexus® 9000 Series Switches in Cisco Application Centric Infrastructure (Cisco ACI®) mode. You will learn how to configure and manage Cisco Nexus 9000 Series Switches in ACI mode providing enhanced management and policy framework, along with the protocols used in the underlying fabric. The course also covers how to use Cisco ACI as a policy-driven solution that integrates software and hardware, and how to implement Cisco ACI Multi-Pod and Multi-Site deployments. You will gain hands-on practice implementing advanced ACI capabilities such as Rogue Endpoint Feature, Transit Routing, VRF Route Leaking, Contracts and Zoning Rules, Policy Based Redirect to Layer 4–7 Service Node, Multi-Pod Fabric and Cisco ACI®Multi-Site Orchestrator.

Implementing Cisco Catalyst 9000 Switches (ENC9K)

The Implementing Cisco Catalyst 9000 Series Switches (ENC9K) v3.0 course provides insight into Cisco Catalyst 9000 Series Switches and its solution components. Cisco Catalyst 9000 Series Switches are the next generation in the Cisco Catalyst family of enterprise LAN access, aggregation, and core switches. The switches integrate the new realities of the digital era. The switches are twice as fast, with double the capacity, providing end-to-end security, and automation using centralized management in the Cisco DNA Center.

Implementing Cisco Collaboration Applications (CLICA)

This course will help you:
  • Acquire the knowledge to implement and troubleshoot voice mail and Interactive Voice Response (IVR) solutions using Cisco Unity Connections and Cisco Unity Express
  • Gain hands-on experience enabling Single Sign-On (SSO) across Cisco Unified Communications solutions
  • Acquire knowledge to prepare for the 300-810 CLICA exam

Implementing Cisco Collaboration Conferencing (CLCNF)

The Implementing Cisco Collaboration Conferencing (CLCNF) v1.0 course focuses on Cisco® on-premises conferencing architecture and solutions. You will gain knowledge and skills to design and implement common conferencing deployment scenarios of Cisco Meeting Server, its integration with call control features such as Cisco Unified Communications Manager and Cisco Expressway, and other Cisco collaboration conferencing devices. This course offers lessons and hands-on labs to prepare you for the 300-825 Implementing Cisco Collaboration Conferencing (CLCNF) exam.

Implementing Cisco Contact Center Chat & Email (CCECE)

In this 4-day hands-on course students will discover how to deploy Cisco Enterprise Chat and Email into an existing Packaged Contact Center environment. The course covers the details needed to prepare both CCE and ECE environments for the integration and configuration steps required to do the actual integration. Students will gain experience with the operations and administration tasks required for initial ECE deployment as well as ongoing system administration such as enabling SSO, importing objects, preparing queues and workflows, using the scripting tool, generating reports, enabling system logs for troubleshooting. Students will also see how to implement features that enhance ECE operations for Agents. This course also describes feature enhancements that will be available in ECE 12.0. This course is designed for partners and customers responsible for deploying and administering ECE in the PCCE environment.

Implementing Cisco Contact Center Enterprise (CCEI)

The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2–3 solution support. The focus is on Day 1 support for a new CCE deployment.

Implementing Cisco Crosswork Network Controller (SPCNCI)

The Implementing Cisco Crosswork Network Controller (SPCNCI) v1.0 course introduces you to the Cisco® Crosswork Network Controller (CNC) and its installation. Through a series of lectures and labs you will learn to use Cisco CNC to streamline, manage, and automate service lifecycle functions spanning across service provisioning, visualization, monitoring, and optimization. You will also get an overview of Cisco CNC as an IP transport network controller platform, of its components, and of its utility in various use-cases such as boosting operational agility, improving intent-based service delivery, and reducing the cost of operations. This course will also teach you about creating custom service definitions, tactical traffic engineering policies, automated provisioning of services, and real-time traffic optimization. Additionally, you will learn about implementing closed loop automation workflows for remediation, optimization, and maintenance. Finally, this course will teach you to understand APIs to help interface with other systems, as well as best practices, including sizing guidelines across components of the CNC meant to meet scalability and high-availability requirements.

Implementing Cisco Enterprise Advanced Routing and Services (ENARSI)

The Implementing Cisco Enterprise Advanced Routing and Services (ENARSI) gives you the knowledge you need to install, configure, operate, and troubleshoot an enterprise network. This course covers advanced routing and infrastructure technologies, expanding on the topics covered in the Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) course.

Implementing Cisco Enterprise SD-Branch (ENSDBI)

The Implementing Cisco Enterprise SD-Branch (ENSDBI) v1.0 course is designed to teach you to understand the Cisco® Software-Defined (SD)-Branch architecture and Cisco Enterprise Network Functions Virtualization (ENFV) solution. Through a series of in-person or e-learning lectures and labs, you will learn about the supported hardware platforms with a focus on the components, installation, and upgraded workflows of the Cisco Enterprise Network Compute System (ENCS) 5400 series. Additionally, this course will help you build your skills on Virtual Network Functions (VNF) deployment and orchestration solutions on Cisco ENCS.

Implementing Cisco Enterprise Wireless Networks (ENWLSI)

The Implementing Cisco Enterprise Wireless Networks (ENWLSI) course gives you the knowledge and skills needed to secure wireless network infrastructure and troubleshoot any related issues. You’ll learn how to implement and secure a wireless network infrastructure and use Cisco Identity Service Engine (ISE), Cisco Prime Infrastructure (PI), and Cisco Connect Mobile Experience to monitor and troubleshoot network issues. The course provides hands-on labs to reinforce concepts including deploying Cisco Prime Infrastructure Release 3.5, Cisco Catalyst® 9800 Wireless Controller Release, Cisco IOS XE Gibraltar 16.10, Cisco Digital Network Architecture (Cisco DNA™) Center Release 1.2.8, Cisco Connected Mobile Experiences (CMX) Release 10.5, Cisco Mobility Services Engine (MSE) Release 8.0 features, and Cisco ISE Release 2.4. This course also helps you prepare to take the Implementing Cisco Enterprise Wireless Networks (300-430 ENWLSI) exam, which is part of the new CCNP® Enterprise certification and the Cisco Certified Specialist - Enterprise Wireless Implementation certification.

Implementing Cisco HyperFlex (DCIHX)

The Implementing Cisco HyperFlex (DCIHX) course shows you how to deploy and use the Cisco® HyperFlex™ data platform to support multicloud workloads. You will become familiar with HyperFlex components and learn how to install, design, manage, and troubleshoot Cisco HyperFlex to support highly scalable and resilient multicloud implementations. You will also gain hands-on experience focused on installation, management, maintenance, and native replication, and you will explore cluster technologies as well as Cisco Intersight. ™

Implementing Cisco MPLS (MPLS)

Multiprotocol Label Switching integrates the performance and traffic-management capabilities of data link Layer 2 with the scalability and flexibility of network Layer 3 routing. So, when used in conjunction with other standard technologies, MPLS gives the ability to support value-added features and service offerings.  Implementing Cisco MPLS (MPLS) is a 5-day instructor-led class providing students with in-depth knowledge of MPLS and MPLS VPNs design, implementation and configuration skills for new features and functions in an existing routed environment.  This class uses IoS (15.2). Implementing Cisco MPLS (MPLS) is also available in Digital Learning.  365-day subscription for $745.00.  See Digital Learning for purchase or call 703.467.8606.

Implementing Cisco Multicast (MCAST)

The Implementing Cisco Multicast (MCAST) v2.0 course teaches you the fundamentals of IP multicasting, including multicast applications, sources, receivers, group management, and IP multicast routing protocols such as Protocol Independent Multicast (PIM) used within a single administrative domain. You will learn about issues in switched LAN environments and reliable IP multicasting, and technical solutions for simple deployments of IP multicast within a provider or customer network. The course reviews the configuration and troubleshooting guidelines for implementation of IP multicast on Cisco® routers. Labs offer hands-on experience to help you prepare to deploy IP multicast successfully.

Implementing Cisco Nexus 9000 Switches in NX-OS Mode – Advanced (DCNXA)

The Implementing Cisco Nexus 9000 Switches in NX-OS Mode – Advanced (DCNXA) v1.0 course provides advanced training in applying and managing the Cisco Nexus® 9000 Series Switches in NX-OS mode. The Cisco® NX-OS platform deploys Virtual Extensible LAN (VXLAN) and Ethernet VPN (EVPN) using Cisco Data Center Network Manager (DCNM), implements Multi-Site VXLAN EVPN, and integrates L4-L7 services into the fabric providing external connectivity, utilizing advanced tenant features. You will also learn how to implement Cisco NX-OS Enhanced Policy-Based Redirect (ePBR) and Intelligent Traffic Director (ITD) features.

Implementing Cisco NX-OS Switches and Fabrics in the Data Center (DCNX)

The Implementing Cisco NX-OS Switches and Fabrics in the Data Center (DCNX) v1.0 course gives you a detailed understanding of the Cisco® Nexus switch platform and teaches you how to install, configure, and manage Cisco Nexus® switch platforms in a scalable, highly available environment. Through a combination of lectures and hands- on labs, you will learn how to describe various aspects of the Cisco Nexus product families and platforms, including implementation, management, security, programmability, and storage. Additionally, you will learn how to configure device aliases and zoning, Fibre Channel over Ethernet (FCoE), and N-Port Identifier Virtualization (NPIV), and N-Port Virtualization (NPV) modes.

Implementing Cisco Quality of Service (QOS)

Implementing Cisco Quality of Service (QOS) v2.5 provides learners with in-depth knowledge of QoS requirements, conceptual models such as best effort, IntServ, and DiffServ, and the implementation of QoS on Cisco platforms. The curriculum covers the theory of QoS, design issues, and configuration of various QoS mechanisms to facilitate the creation of effective administrative policies providing QoS. Case studies and lab exercises included in the course help learners to apply the concepts from the individual modules to real-life scenarios. The course also gives learners design and usage rule for advanced QoS features. This gives the learners the opportunity to design and implement efficient, optimal, and trouble-free multiservice networks.

Implementing Cisco SD-WAN Security and Cloud Solutions

The Implementing Cisco SD-WAN Security and Cloud Solutions (SDWSCS) v1.0 course is an advanced training course focused on Cisco SD-WAN security and cloud services. Through a series of labs and lectures you will learn about on-box security services, including application aware enterprise firewall, intrusion prevention, URL filtering, malware protection, and TLS or SSL decryption. You will also learn about cloud integration with multiple cloud services providers and multiple use-cases.

Additionally, the lab will allow you to configure and deploy local security services and cloud security services with the Cisco Umbrella Secure Internet Gateway (SIG), as well as integrate the Cisco SD-WAN fabric with a cloud service provider using the Cisco vManage automated workflows.

Implementing Cisco SD-WAN Solutions (ENSDWI)

The Implementing Cisco SD-WAN Solutions (ENSDWI) v2.0 course gives you training about how to design, deploy, configure, and manage your Cisco® Software-Defined WAN (SD-WAN) solution in a large-scale live network, including how to migrate from legacy WAN to SD-WAN. You will learn best practices for configuring routing protocols in the data center and the branch, as well as how to implement advanced control, data, and application-aware policies. The course also covers SD-WAN deployment and migration options, placement of controllers, how to deploy WAN Edge devices, and how to configure Direct Internet Access (DIA) breakout. The course looks at the different Cisco SD-WAN security options available, such as application-aware enterprise firewall, Intrusion Prevention System (IPS), URL filtering, Cisco Advanced Malware Protection (AMP), Secure Sockets Layer/Transport Layer Security (SSL/TLS) proxy, and Cisco Umbrella® Secure Internet Gateway (SIG). This course helps you prepare to take the Implementing Cisco SD-WAN Solutions (300-415 ENSDWI) exam which is part of the CCNP® Enterprise certification. You will also earn 32 Continuing Education (CE) credits toward recertification.

Implementing Cisco Secure Mobility Solutions (SIMOS)

Implementing Cisco Secure Mobility Solutions (SIMOS) v1.0 is a newly created five-day instructor-led training (vILT) course that is part of the curriculum path leading to the Cisco Certified Network Professional Security (CCNP Security) certification. This course is designed to prepare network security engineers with the knowledge and skills they need to protect data traversing a public or shared infrastructure such as the Internet by implementing and maintaining Cisco VPN solutions. Students of this course will gain hands-on experience with configuring and troubleshooting remote access and site-to-site VPN solutions, using Cisco ASA adaptive security appliances and Cisco IOS routers. Implementing Cisco Secure Mobility Solutions (SIMOS) is also available in Digital Learning.  365-day subscription for $995.00.  See Digital Learning for purchase or call 703.467.8606.

Implementing Cisco Service Provider Advanced Routing Solutions (SPRI)

This course will help you:
  • Gain the high-demand skills to maintain and operate advanced technologies related to Service Provider core networks
  • Increase your knowledge and skills for implementing Service Provider core advanced technologies though hands-on application and practical instruction
  • Prepare to take the 300-510 SPRI exam
After taking this course, you should be able to:
  • Describe the main characteristics of routing protocols that are used in Service provider environments
  • Implement advanced features of multiarea Open Shortest Path First (OSPFv2) running in Service Provider networks
  • Implement advanced features of multilevel Intermediate System to Intermediate System (ISIS) running in Service Provider networks
  • Configure route redistribution
  • Configure Border Gateway Protocol (BGP) in order to successfully connect the Service Provider network to the customer or upstream Service Provider
  • Configure BGP scalability in Service Provider networks
  • Implement BGP security options
  • Implement advanced features in order to improve convergence in BGP networks
  • Troubleshoot OSPF, ISIS, and BGP
  • Implement and verify MPLS
  • Implement and troubleshoot MPLS traffic engineering
  • Implement and verify segment routing technology within an interior gateway protocol
  • Describe how traffic engineering is used in segment routing networks
  • Implement IPv6 tunneling mechanisms
  • Describe and compare core multicast concepts
  • Implement and verifying the PIM-SM protocol
  • Implement enhanced Protocol-Independent Multicast - Sparse Mode (PIM-SM) features
  • Implement Multicast Source Discovery Protocol (MSDP) in the interdomain environment
  • Implement mechanisms for dynamic Rendezvous Point (RP) distribution

Implementing Cisco Service Provider VPN Services (SPVI)

This course will help you:
  • Gain valuable skills in reinforcing MPLS VPN fundamental concepts, benefits, and classifications
  • Learn to configure optional paths for traffic to avoid network congestion
  • Prepare to take the 300-515 SPVI exam
The 300-515 SPVI exam certifies your knowledge of implementing service provider VPN services including Layer 2, Layer 3, and IPv6. After you pass 300-515 SPVI, you earn the Cisco Certified Specialist - Service Provider VPN Services Implementation certification, and you satisfy the concentration exam requirement for the CCNP Service Provider certification. After taking this course, you should be able to:
  • Describe VPN concepts and operation in a Service Provider environment
  • Implement Layer 3 MPLS VPN operations in a Service Provider environment
  • Implement Layer 3 Inter-domain MPLS VPN services traversing multiple Service Providers
  • Implement Layer 3 Multicast MPLS VPN operations in a Service Provider environment
  • Troubleshoot typical issues in Layer 3 MPLS VPN environments
  • Implement Layer 2 VPN operations in a Service Provider environment
  • Troubleshoot Layer 2 VPN issues in a Service Provider network
  • Implement MPLS VPN solutions for IPv6 environments
  • Troubleshoot MPLS VPN solutions for IPv6 environments

Implementing Cisco Tetration Analytics (DCITET)

The Implementing Cisco Tetration Analytics (DCITET) course shows you how to deploy, use, and operate Cisco® Tetration Analytics™ platform for comprehensive workload-protection and application and network insights across a multicloud infrastructure. Through expert instruction, use cases, and hands-on labs, you will learn how the Cisco Tetration Analytics platform uses streaming telemetry, behavioral analysis, unsupervised machine learning, analytical intelligence, and big data analytics to deliver pervasive visibility, automated intent-based policy, workload protection, and performance management. You will get hands-on practice in software agent installation, implementing policy, workload security, administration and operational tasks, and more. Cisco Tetration offers holistic workload protection for multicloud data centers by enabling a zero-trust model using segmentation. This approach allows you to identify security incidents faster, contain lateral movement, and reduce your attack surface.

Implementing Cisco Unified Communications Security (UCSEC)

Implementing Cisco Unified Communications Security (UCSEC) v1.0 is a new 5-day ILT class designed to provide students with the necessary knowledge and skills to implement security features in a Cisco Unified Communications environment. Cisco Unified Communications support several features and mechanisms to secure voice signaling and communications and to mitigate attacks against Cisco Unified Communications networks. The Implementing Cisco Unified Communications Security (UCSEC) v1.0 course introduces security mechanisms and describes different implementation scenarios that increase the security level of Cisco Unified Communications networks. After completing this course, students will be able to: - Identify vulnerabilities in Cisco Unified Communications networks, describe security implementation strategies, cryptographic services, PKI, and VPN technologies - Implement network infrastructure security features such as network separation and firewalling, 802.1X in phone VLANs, and the IP Phone VPN Client - Harden Cisco Unified Communications endpoints and implement toll-fraud prevention features and Cisco Unified Communications Manager cryptographic security features - Implement secure Cisco Unified Communications Manager integration with external devices, such as gateways, firewalls, and application proxies The software applications covered in this course include: - Cisco Unified Communications Manager version 8.5 - Cisco IOS Software Release v15.1(3)T at routers, Cisco IOS Software Release 2.2.55(SE1) at switches - Cisco ASA adaptive security appliance Release 8.3 - Cisco Secure Cisco Secure Access Control Server (ACS) version 5.2.

Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME)

A complete technical installation, configuration and integration course for Cisco Unified EIM and WIM and Unified CCE. The course is for sales engineers, installers, consultants, application support staff and IT personnel who will be able to perform all aspects of the installation and maintenance of the Cisco Unified EIM and WIM applications.

Implementing Converged SDN Transport Solutions (SPSDNTXP)

The Implementing Converged SDN Transport Solutions (SPSDNTXP) v1.0 course introduces you to Software-Defined Networking (SDN)-ready architecture. This architecture evolves traditional Metro network design into an SDN-enabled programmable network capable of delivering all services (residential, business, 5G mobile backhauling, video, and IoT) on the premise of simplicity, full programmability, and cloud integration with guaranteed service level agreements (SLAs). You will examine the evolution of service provider design principles such as Unified Multiprotocol Label Switching, Evolved Programmable Networks, and the Cisco® Compass Metro Fabric. Additionally, you’ll explore and configure individual components of the design including segment routing and its supporting features.

Implementing DevOps Solutions and Practices using Cisco Platforms (DEVOPS)

This course will help you:
  • Gain the high-demand knowledge and skills to implement automation, streamline container orchestration, and enhance scalability
  • Learn the skills to maximize the lightweight design of containers to scale more quickly and allow more responsiveness to website traffic load
  • Prepare for the 300-910 DEVOPS exam

Implementing Secure Solutions with Virtual Private Networks (SVPN)

The Implementing Secure Solutions with Virtual Private Networks (SVPN) v1.0 course teaches you how to implement, configure, monitor, and support enterprise Virtual Private Network (VPN) solutions. Through a combination of lessons and hands-on experiences you will acquire the knowledge and skills to deploy and troubleshoot traditional Internet Protocol Security (IPsec), Dynamic Multipoint Virtual Private Network (DMVPN), FlexVPN, and remote access VPN to create secure and encrypted data, remote accessibility, and increased privacy. This course will prepare you for the 300-730 Implementing Secure Solutions with Virtual Private Networks (SVPN)exam. This course also earns you 40 Continuing Education (CE) credits towards recertification.

Implementing Segment Routing on IOS XR (SEGRTE201)

Implementing Segment Routing on Cisco IOS XR (SEGRTE201) is an instructor-led, lab-based, hands-on course offered by Cisco Learning Services. It covers concepts of segment routing, how to configure and verify segment routing within an Interior Gateway Protocol (IGP), the interworking of Label Distribution Protocol (LDP) with segment routing, how to implement topology-independent loop-free alternate (TI-LFA) using segment routing, and how to instantiate and verify segment routing traffic engineering policies. You will also learn how to implement segment routing within Border Gateway Protocol (BGP).

Implementing the VersaStack Solution (VSIMP)

Implementing the VersaStackTM Solution is a 3-day instructor led and e-learning, hands-on course focused on 80% lab activities and 20% direct instruction for field engineers. This course enables engineers to deploy and support a VersaStack system using methods and procedures defined in the Cisco Validated Design. Infrastructure covered includes Cisco Nexus 9000 switches, Cisco MDS switches, Cisco UCS, VMware, Cisco UCS Director Virtual Machine, and IBM Storwize Storage System.

Installing, Configuring, Monitoring and Troubleshooting Cisco (Viptela) SDWAN (ICSDWAN-CT)

In this 5-day hands-on up-to-date course on Cisco (Viptela) SD-WAN, students will learn how to administer SD-WAN. Students will learn about deploying and configuring SD-WAN Controllers, vEdge Devices, and Cisco IOS-XE Devices. Students will learn how to manage the vManage Interface, along with the change in the interface in 20.6 and above. Students will learn about Device Template, Feature Template, Configuration Groups and CLI Templates. Student will learn how to tune OMP, BFD, TLOCs, QoS, TCP OPT, DRE, FEC, Packet Duplication. Students will learn how SD-WAN implements Security using SASE, SIG, Umbrella, FW, IPS, AMP, Threat grid, TLS Decryption and Direct Internet Access (DIA). Students will learn about Local and Central Policies. Students will also learn how Cisco SD-WAN allows Enterprises to deploy an effective Cloud Solutions such as Amazon AWS, Microsoft Azure, and Google Cloud, MegaPort, Equinix, and SAAS application such as O365 and Webex. Students will also learn how to Monitor and Troubleshoot the SDWAN Solution.

Integrated Threat Defense Investigation and Mitigation (SECUR202)

The Cisco Integrated Threat Defense Investigation and Mitigation (SECUR202) course is an instructor-led, lab-based, hands-on course offered by Cisco® Learning Services. The overall course goal is to enable students to identify, isolate, and mitigate network threats using the Cisco Integrated Threat Defense solution platforms. This course is the second in a pair of courses covering the Cisco Integrated Threat Defense solution. This course will introduce students to network threat investigation and then reinforce student learning through a series of lab scenarios designed to identify relationships between the Cisco products and the stages of the attack lifecycle.

Introducing Automation for Cisco Solutions (CSAU)

The Introducing Automation for Cisco Solutions (CSAU) v1.0 course gives you a broad overview of network automation skills. Through a combination of lecture and hands-on labs, you will learn the fundamentals of automation such as working on model-driven programmability solutions with Representational State Transfer Configuration Protocol (RESTCONF) and Network Configuration Protocol (NETCONF) protocols. The course also covers data formats and types, including Extensible Markup Language (XML), JavaScript Object Notation (JSON), Yaml Ain’t Markup Language (YAML), and Yet Another Next Generation (YANG), and their value in network automation, along with DevOps tools such as Ansible and Git. This course does not lead directly to a certification exam, but it does cover foundational knowledge that can help you prepare for several professional-level automation courses and exams.

Introducing Cisco Cloud Consumer Security (SECICC)

The Introducing Cisco Cloud Consumer Security (SECICC) v1.0 course gives you a technical overview of basic concepts and components of the cloud, and the Cisco® solutions used to provide comprehensive security of your cloud-based environment. In this primarily lecture-based course, you’ll learn the basics from a cloud consumer perspective including securing cloud and Software as a Service (SaaS) application environments. This introductory course provides insights on using Cisco Stealthwatch™ Cloud, Cisco CloudLock, Cisco Umbrella™ and more to protect the user when using cloud-based applications.

Introducing Cisco Unified Computing System (DCIUCS)

The Introducing Cisco Unified Computing System (DCIUCS) v1.0 is an introductory course that shows you how to deploy, secure, operate, and maintain the Cisco Unified Computing system (Cisco UCS®) B-Series blade servers, Cisco UCS C-Series and S-Series rack servers, and Cisco HyperFlex™ product family for use in data centers. You will gain hands-on practice on basic Cisco UCS server configuration, performing backup and restore activities, and more.

Introducing Python and Web Services Protocols for Network Engineers

Introducing Python and Web Services Protocols for Network Engineers 3.0 is a 4-day hands-on course that focuses on the interoperability of Python programming with Networking to prepare the Next Generation Engineers for Software Defined Networking. This class is designed for Network Engineers and Administrators looking to add necessary programming skills in preparation for various ACI and SDN technologies as well as interacting with WEB Services on appliances such as the F5, A10, and UCS. The course has been modified to emphasize the skillset of data extraction for interacting with BIG DATA platforms. To participate in the hands-on labs in this class, you need to bring a laptop computer with the following:
  • Windows 7 or 8.1 or 10 is recommended. Mac OSX 10.6 or greater is supported as well.
  • Intel Celeron or better processors are preferred.
  • 1 GB or more of RAM
  • Browser Requirements: Internet Explorer 10 or greater or Mozilla Firefox. (Safari and Mozilla Firefox for Mac OSX)
  • All students are required to have administrator rights to their PCs and cannot be logged in to a domain using any Group Policies that will limit their machine's capabilities.
  • If you do not have administrator rights to your PC, you at least need permissions to download, install, and run Cisco Any Connect Client.
  • If you are participating in a WebEx event, it is highly recommended to take this class at a location that has bandwidth speeds at a minimum of 1 Mbps bandwidth speeds.

Introduction to IOS XR (IOSXR100)

The Cisco Introduction to Cisco IOS® XR (IOSXR100) training course is an instructor-led, lab-based, hands-on course offered by Cisco® Learning Services. You learn the fundamental concepts on which the operating system is based and Cisco IOS XR basic operations for configuration, software, file system configuration, and monitoring. Basic troubleshooting for how to troubleshoot problems relating to process failures, frozen processes, and high CPU and memory consumption is also covered.

Introduction to Python 3.x

This four-day course leads the student from the basics of writing and running Python scripts to more advanced features such as file operations, regular expressions, working with binary data, and using the extensive functionality of Python modules. Extra emphasis is placed on features unique to Python, such as tuples, array slices, and output formatting. This is a hands-on programming class. All concepts are reinforced by informal practice during the lecture followed by graduated lab exercises. Python Programming is a practical introduction to a working programming language, not an academic overview of syntax and grammar. Students will immediately be able to use Python to complete tasks in the real world.

iOS Support Essentials

iOS Support Essentials is a two-day core class to teach you how to use and support iOS and how to get the most out of your iPhone or iPad. Students will learn how to share files, create documents, surf the web, back up and restore data, stay secure and keep software up to date, among other topics.

IP Foundation for Broadcast Engineers (CCIPFM)

The IP Foundation for Broadcast Engineers (CCIPFM) course introduces you to IP networking and the Cisco® IP Fabric for Media (IPFM) solution. The course is designed for broadcast engineers who will use IP technologies to replace Serial Device Interface (SDI)-based deployments. No prior IP networking knowledge is required. You will learn the basic principles of IP technologies, including Ethernet functions and standards, IP, the TCP/IP stack, and other technologies used in modern networks. You will also learn about Cisco IPFM deployment, operation, and troubleshooting. The course also covers the Cisco Data Center Network Manager (DCNM) Media Controller, a core component of the Cisco IPFM solution. Lab exercises focus on how to configure basic IP functionality on switches and servers, how to build IP fabric as a baseline for a complete IPFM solution, and how to deploy and troubleshoot the DCNM Media Controller to control flows through the fabric.

IPv6 Fundamentals, Design and Deployment (IP6FD)

IPv6 Fundamentals, Design, and Deployment (IP6FD) v3.0 is an instructor-led course that is presented by Cisco Learning Partners to end-user customers. This five-day course provides network engineers and technicians who are working in the enterprise sector with the knowledge and skills that are needed to study and configure the IP version 6 (IPv6) features of Cisco IOS Software. The course also provides an overview of IPv6 technologies; covers IPv6 design and implementation; describes IPv6 operations, addressing, routing, services, and transition; and describes deployment of IPv6 in enterprise networks as well as in service provider networks. The course also includes case studies that are useful for deployment scenarios and remote labs.

Leveraging Cisco Intent-Based Networking DNA Assurance (DNAAS)

The Leveraging Cisco Intent-Based Networking DNA Assurance (DNAAS) v1.0 course provides you with the skills to monitor and troubleshoot a traditional brownfield network infrastructure by using Cisco® Digital Network Architecture (Cisco DNA™) Assurance. The course focuses on highlighting issues rather than on monitoring data. The advanced artificial intelligence and machine learning features within Cisco DNA Assurance enable you to isolate the root cause of a problem and to take appropriate actions to quickly resolve issues. Cisco DNA Assurance can be used to perform the work of a Level 3 support engineer.

Linux for Unix Administrators

This is an accelerated course combining the topics in the Enterprise Linux Systems Administration and Enterprise Linux Networking Services courses.

Linux Fundamentals

This is a challenging course that focuses on the fundamental tools and concepts of Linux and Unix. Students gain proficiency using the command line. Beginners develop a solid foundation in Unix, while advanced users discover patterns and fill in gaps in their knowledge. Like all Guru Labs courses, the course material is designed to provide extensive hands-on experience.

Linux Performance Tuning and Analysis

This class meets the needs of advanced Linux Systems Administrators expanding their knowledge of core workings of Linux. Theories and methodologies are covered for tuning, monitoring performance, and analyzing the performance of the Linux operating system.

Linux Shell Scripting

Linux Shell Scripting is designed to provide the skills necessary to automate tasks on a Unix or Linux system. Systems Administrators and Developers alike can avoid errors, save time and money by replacing repetitive work patterns with shell scripts. Care has been taken to present Linux Shell Scripting in a format that benefits all students, with or without previous programming experience. Guru Labs believes that the best way to learn shell scripting is writing shell scripts. For this reason, lab time is emphasized. Early labs present the scripting process step by step, while later labs are presented in a challenge format. While official solutions to each lab task are provided, students are encouraged to create their own before examining the solution. In this way, more experienced students are challenged without overwhelming the less experienced.

Linux Troubleshooting

Linux Troubleshooting is designed to give Linux administrators experience with both common and uncommon system problems. The course is based on the idea that the best way to learn troubleshooting is to perform troubleshooting. Approximately 25% of class time is spent on lecture, leaving 75% for intensive lab content. Class starts with a discussion of effective troubleshooting technique. Tools and topics are gradually introduced over the course of the week. Students practice applying these tools and techniques in self-paced labs. Students can choose from over 120 scenarios organized by topic and difficulty. Because each scenario is independent of the others, students can choose scenarios according to their interests and experience. Each scenario is designed to help students develop deeper understanding while exploring the problem. All scenarios include optional hints designed to reflect a realistic troubleshooting process while only gradually revealing the solution. Students find the flexibility and challenge of this course very rewarding.

Logic 101 – Introduction to Logic Pro X

Logic Pro X is the complete professional recording studio for the Mac that gives musicians everything they need to go from first note to final master. This three-day hands-on course introduces students to Logic Pro’s primary features and basic user interface. Students learn how to generate a customized audio and MIDI configuration that will seamlessly integrate with their own personal production studio. Students also create their own song using Logic Pro’s comprehensive array of software instruments, Apple Loops, and DSP effects. In-depth lessons cover MIDI and audio recording, streamlined editing and arrangement techniques, user-defined key commands, automation, using external MIDI controllers, mixing, and creating final output. For Students Enrolled in a Virtual Class: Each student will need to setup two (2) computers in order to take the class virtually. The first can be a PC, tablet or Mac. The second computer must be a Mac and you will need the software (and version) being taught in the course. Already installed on your computer. This setup will allow virtual students to view the presentation on one computer and do support exercises on the other one.

Logic 301 – Advanced Techniques in Logic Pro

This three-day course takes you through Logic's powerful advanced features, covering everything from production, editing, and mixing, to notation and scoring to picture. Throughout the class professional secrets are revealed regarding how to streamline production workflow, accelerate editing tasks, effectively manage takes, and construct a mix that will meet the most exacting standards. You'll discover powerful techniques for multi-track recording and explore the limitless potential of Logic's audio instruments, including the revolutionary Sculpture.

LPIC-1 Exam Prep (Course 1)

This course prepares students to take the 101 exam of the LPI level 1 certification. The Linux Professional Institute (LPI) is the go-to certification body for vendor-independent Linux certifications. This course is validated against the v4.0 objectives.

LPIC-1 Exam Prep (Course 2)

This course prepares students to take the LPI 102 exam of the LPI level 1 certification. The Linux Professional Institute (LPI) is the go-to certification body for vendor-independent Linux certifications. This course is validated against the v4.0 objectives.

LPIC-2 Exam Prep (Course 1)

This course prepares students to take the LPI 201 exam of the LPIC-2 certification. The Linux Professional Institute (LPI) is the go-to certification body for vendor-independent Linux certifications.

LPIC-2 Exam Prep (Course 2)

This course prepares students to take the LPI 202 exam of the LPIC-2 certification. The Linux Professional Institute (LPI) is the go-to certification body for vendor-independent Linux certifications.

Mac Integration Basics 10.13

Mac Integration Basics 10.13 is a 1-day course. Organizations are increasingly integrating Mac computers into Windows or other standards-based network environments. But users and the IT professionals who support them can relax, because Mac integration is easy. This self-paced course provides step-by-step instructions for a successful integration.

Mac Integration Basics 12

Organizations are increasingly integrating Mac computers into Windows or other standards-based network environments. But users and the IT professionals who support them can relax because Mac integration is easy.

macOS Support Essentials 10.14 (Mojave) – Reston, VA

macOS Support Essentials 10.14 is a three-day course that teaches the best ways to support macOS Mojave users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience.

macOS Support Essentials 11 (Big Sur)

macOS Support Essentials 11 is a three-day course that teaches the best ways to support macOS Big Sur users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience.

macOS Support Essentials v12 (Monterey)

macOS Support Essentials v12, is a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Monterey, such as IT professionals, technicians, help desk specialists, and ardent Mac users. This is the only Apple Pro Training Series course that covers Monterey. Students will find in-depth, step-by-step instructions on everything from upgrading, updating, reinstalling, and configuring macOS Monterey to setting up network services like the Content Caching service.

Malicious Network Traffic Analysis (MNTA)

Uncover System Intrusions by Identifying Malicious Network Activity There are a tremendous amount of network-based attacks to be aware of on the internet today and the number is increasing rapidly. You can’t defend against these lethal network attacks if you don’t know about them or if you’ve never seen what it looks like at the packet level. This course teaches you how to analyze, detect and understand all the network-based attacks that we could find being used today in modern network warfare. From Layer 2 attacks against network devices through complex botnets and specific application vulnerabilities, this class will fulfill your desire to see what these attacks look like. We even show you how to detect attacks using Flow Analysis if you don’t have network packets to analyze or you only have statistical information at your disposal. We’ll use the popular protocol analyzer Wireshark and session analysis tool Netwitness alongside custom tools developed by ANRC networking experts to show you how to detect these network attacks and be prepared to handle them.

Management Development

It’s our belief that an organization is only as good as the effectiveness of its people. Recruiting, rewarding and retaining first class leaders and managers is vital to the growth and success of your business. Achieving your goals, even in challenging economic times, is the ultimate leadership challenge. But it’s doable. You can achieve them by developing a more skillful, situational, inclusive, supportive and flexible management style. We will work with you to establish the current skill base of the managers in your organization. We’ll also discuss which of the issues you’re facing need to be addressed through managers and the wider business. We’ll identify any learning needs and underlying skill gaps, and then deliver our recommended development program outline to you.  Post support and mentoring is used as a follow on.

Managing Enterprise Networks with Cisco Prime Infrastructure (MENPI)

The Managing Enterprise Networks with Cisco Prime Infrastructure is an instructor-led, lab-based, hands-on course. This course provides network engineers and technicians with tools necessary to design, deploy, operate, and optimize enterprise networks with the Cisco Prime Infrastructure solution.

Managing Enterprise Security with Cisco Security Manager (SSECMGT)

The Managing Enterprise Security with Cisco Security Manager (SSECMGT) 4.0 course is a five-day instructor-led course aimed at providing network security engineers with the knowledge and skills needed to configure and deploy Cisco Security Manager. End of Life Date: 10/31/2022

Managing LAN Infrastructure with Cisco Data Center Network Manager (DCNML)

The course, Managing LAN Infrastructure with Cisco Data Center Network Manager (DCNML) v1.1 enhances your knowledge of managing LAN Infrastructure with Cisco Data Center Network Manager (DCNM) implementing a spine-and-leaf network fabric using DCNM with Virtual Extensible LAN (VXLAN), Ethernet VPN (EVPN), and Border Gateway Protocol (BGP). You will learn how the integration of spine-and-leaf network fabric with Cisco Data Center Network Manager increases overall data center infrastructure uptime and reliability, thereby improving business continuity. It provides a robust framework and comprehensive feature set that meets the routing, switching, and storage administration needs of data centers. Cisco DCNM streamlines the provisioning for the unified fabric and monitors the SAN (Storage area network) and LAN (Local area network) components.

Managing SAN Infrastructure with Cisco Data Center Network Manager (DCNMS)

The Managing SAN Infrastructure with Cisco® Data Center Network Manager (DCNMS) v1.0 course provides product training that that teaches you to deploy, operate, and maintain the Cisco Data Center Network Manager (DCNM) SAN solutions. You will learn to configure, monitor, and troubleshoot Cisco storage networking infrastructure using Cisco DCNM. Cisco DCNM provides management, automation, visualization, and troubleshooting across Cisco Nexus® and Cisco Multilayer Distributed Switching (MDS) solutions.

You will learn how the DCNM serves as a Storage Area Network (SAN) solution for managing and troubleshooting Cisco storage architecture.

MEF-CECP: A Guide to Advanced Industry Networking

This course provides an overview of Carrier Ethernet technologies, the MEF specifications for services and how these can be delivered over carrier core. In addition, this course provides information on metro and access networks along with other services deployed over a range of core transport and access technologies. It also provides a solid introduction to the principles of network and service design.  While carriers have offered connectivity services based on traditional TDM, Frame Relay, ATM, DSL, and even SDH for many years, customers now use Ethernet as the interface of choice for virtually all services and applications. The cost of operating separate networks to provide each service, as well as the need to sell higher bandwidth services than can be offered with traditional networks, is forcing carriers to move to newer, more cost-effective technologies such as Ethernet, Backbone Bridging, IP, and MPLS.  

MEF-SDCP (A): SD-WAN Certified Professional

This class reviews requirements for an application-aware, over-the-top WAN connectivity service that uses policies to determine how application flows are directed over multiple underlay networks irrespective of the underlay technologies or service providers who deliver them.

MEF-SDCP: SD-WAN Certified Professional (B)

This class reviews requirements for an application-aware, over-the-top WAN connectivity service that uses policies to determine how application flows are directed over multiple underlay networks irrespective of the underlay technologies or service providers who deliver them.

MEF-SNCP: MEF Software Defined Networks/Network Functions Virtualization (SDN/NFV)

Software Defined Networking Carrier Grade is a three-day instructional course introducing students to Software Defined Networking, controller platforms, governing protocols, and applications. SDN leverages the available standard APIs to fundamentally shift the way traditional networks have been managed. This course was developed with a focus on the service provider technician as a way to quickly understand what SDN is, what the components of different working SDN solutions are, and where in the market these solutions apply. The focus of this course is vendor neutral.

Microsoft Identity and Access Administrator

This course provides IT Identity and Access Professional, along with IT Security Professional, with the knowledge and skills needed to implement identity management solutions based on Microsoft Azure AD, and it connected identity technologies. This course includes identity content for Azure AD, enterprise application registration, conditional access, identity governance, and other identity tools.

Microsoft Information Protection Administrator

Learn how to protect information in your Microsoft 365 deployment. This course focuses on data governance and information protection within your organization. The course covers implementation of data loss prevention policies, sensitive information types, sensitivity labels, data retention policies and Office 365 message encryption among other related topics. The course helps learners prepare for the Microsoft Information Protection Administrator exam (SC-400).

Microsoft Security Operations Analyst

Learn how to investigate, respond to, and hunt for threats using Microsoft Sentinel, Microsoft Defender for Cloud, and Microsoft 365 Defender. In this course you will learn how to mitigate cyberthreats using these technologies. Specifically, you will configure and use Microsoft Sentinel as well as utilize Kusto Query Language (KQL) to perform detection, analysis, and reporting. The course was designed for people who work in a Security Operations job role and helps learners prepare for the exam SC-200: Microsoft Security Operations Analyst.

Modern DevOps Using Docker and Kubernetes

Containers are a powerful tool for developing and managing software. When combined with DevOps practices, it is possible for organizations to efficiently deliver applications and services at high velocity. This training course introduces containers and two of the most popular tools for their management and orchestration: Docker and Kubernetes. They will be introduced to the core components of both Docker and Kubernetes as they apply to the software development process. Topics covered include: containers, tools for local management, pods, labels, volumes, networking, replication controllers, services, and stateful sets. Students will get hands-on experience with how the technologies can be used to deliver software following microservices and DevOps strategies, and will create a complete continuous integration and deployment (CICD) pipeline showing how Docker and Kubernetes can be used to manage the software lifecycle. Components of the broader software ecosystem including Ansible, Jenkins, and Spinnaker will also be covered as they pertain to Docker/Kubernetes. At the end of the course, participants and teams will understand how to build secure, robust, highly available services that are resilient and able to adapt to rigorous application demands. They will also be able to show how components of the ecosystem can be combined to create larger systems addressing complex use-cases.

Negotiation Skills

In the real world, negotiation is much more than just trying to get your needs satisfied. To be truly effective requires a broader perspective. Through hands-on experience, you’ll learn what it takes at each stage of the negotiation process to be truly effective. Find out what you bring to the table, how to listen to what others need, and how to find creative ways of getting the needs of both parties met. Participants learn compromise, discover where they have flexibility, and how to find workable solutions.

Network Traffic Analysis (NTA)

Network Traffic Analysis will enable students to differentiate between normal and abnormal network traffic. The course focuses on research, filtering and comparative analysis to identify the different types of activity on a network and attribute their source. A subject matter expert will teach you security-related tactics, techniques and procedures for performing network analysis in today’s ever-changing threat landscape. You’ll learn to follow conversations through redirection as well as how to develop custom filters for non-dissected protocols. After attending this course, students will be able to hone in on the key events in a traffic capture and reconstruct the event time line.

NSO Advanced for Python Programmers (NSO300)

The NSO Advanced for Python Programmers1 (NSO300) course is an instructor led, lab-based, hands-on course offered by Learning@Cisco. It introduces learners to developing advanced services using Cisco® Network Services Orchestrator (NSO) programmability with Python scripting.

NSO Essentials for Programmers and Network Architects (NSO201)

The Cisco NSO Essentials for Programmers and Network Architects1 (NSO201) course is an instructor-led, lab-based, hands-on course offered by Learning@Cisco. The overall goal of the course is for you to be able to install Cisco® Network Services Orchestrator (NSO) and use it to manage devices and create services based on YANG templates with XPath.

OpenShift Administration

This hands-on course with lab exercises will help learners to install and manage an OpenShift cluster. Throughout the course learners will understand the benefits and purposes of the platform. This includes how to install the cluster, explore networking concepts, understand commands, manage OpenShift resources, configure storage, manage application deployments, and administer the cluster through logging and monitoring.

Operating and Implementing Cisco WAN Automation Engine (WAE200)

The Operating and Implementing Cisco WAN Automation Engine (WAE200) course gives you the basic knowledge necessary to plan, deploy, configure, and maintain the Cisco® WAN Automation Engine (WAE) solution. Extensive hands-on labs help you gain the necessary skills to install and maintain Cisco WAE systems

Operating Cisco IP Fabric for Media Solution (IPFMSN)

The Operating Cisco IP Fabric for Media Solution (IPFMSN) course introduces you to the Cisco® IP Fabric for Media (IPFM) solution. The course is designed for broadcast engineers who will use IP technologies to replace Serial Device Interface (SDI)-based deployments. You will learn about Cisco IPFM deployment, operation, and troubleshooting. The course also covers the Data Center Network Manager (DCNM) Media Controller, a core component of the Cisco IPFM solution. Through lab exercises that focus on building IP fabric as a baseline for a complete IPFM solution, you will learn how to deploy and troubleshoot the DCNM Media Controller to control flows through the fabric.

Palo Alto Networks: Prisma Access SASE Security: Design and Operation (EDU-318-LO)

The Prisma Access SASE Security: Design and Operation (EDU-318) course describes Prisma Access Secure Access Service Edge (SASE) and how it helps organizations embrace cloud and mobility by providing network and network security services from the cloud. This course is intended for people in the fields of public cloud security and cybersecurity, or for anyone who wants to learn how to secure remote networks and mobile users.

Panorama: Managing Firewalls at Scale (EDU-220)

Panorama network security management enables you to control your distributed network of our firewalls from one central location. View all your firewall traffic, manage all aspects of device configuration, push global policies, and generate reports on traffic patterns or security incidents — all from a single console. Panorama is available either as a dedicated management appliance or as a virtual machine. In summary, Panorama provides:
  • Streamlined policy management
  • Simplified operations
  • Unparalleled network and threat visibility
  • Flexible deployment options

Performing CyberOps Using Cisco Security Technologies (CBRCOR)

The Performing CyberOps Using Cisco Security Technologies (CBRCOR) v1.0 course guides you through cybersecurity operations fundamentals, methods, and automation. The knowledge you gain in this course will prepare you for the role of Information Security Analyst on a Security Operations Center (SOC) team. You will learn foundational concepts and their application in real-world scenarios, and how to leverage playbooks in formulating an Incident Response (IR). The course teaches you how to use automation for security using cloud platforms and a SecDevOps methodology. You will learn the techniques for detecting cyberattacks, analyzing threats, and making appropriate recommendations to improve cybersecurity. This course prepares you for the 350-201 CBRCOR core exam.

Practical Data Science and Machine Learning

Data is the residue of every action that takes place in a company, with customers, and in the marketplace. It is created when customers buy products, users interact with services, and colleagues collaborate. In an increasingly connected world, our ability to capture and leverage data has increased exponentially; but data in the wrong hands is useless, if not dangerous. In the right hands, data can drive new insights and powerfully informed decisions. This course teaches the fundamentals of Machine Learning using hands-on coding exercises in Python. Basic Python is reviewed and taught as needed throughout the course so no prior Python experience is required though some basic experience with programming general is assumed.

Programming for Network Engineers (PRNE)

The Programming for Network Engineers (PRNE) v2.0 course is designed to equip you with fundamental skills in Python programming. Through a combination of lectures and lab experience in simulated network environments, you will learn to use Python basics to create useful and practical scripts with Netmiko to retrieve data and configure network devices. Upon completion of this course, you should have a basic understanding of Python, including the knowledge to create, apply, and troubleshoot simple network automation scripts.

Programming Use Cases for Cisco DNA (DNAPUC)

The Programming Use Cases for Cisco Digital Network Architecture (DNAPUC) course highlights the shift toward the digital enterprise and examines the components, benefits, and use cases of Cisco Digital Network Architecture (Cisco DNA) in an enterprise environment. You will learning about key platforms including Cisco® DNA Center, Cisco WebEx Teams™ , Cisco Connected Mobile Experiences (CMX), and their related APIs. This course also covers open standards, tools, and network APIs that you can use to complement the Cisco DNA software portfolio, including Python, JavaScript Object Notation (JSON), Network Configuration Protocol (NETCONF), Representational State Transfer Configuration Protocol (RESTCONF), and Yet Another Next Generation (YANG).

Project Management Professional Bootcamp (PMP)

In this course, you’ll gain the essential preparation needed to pass the PMP and CAPM exams. Concentrating on exam content from "A Guide to the Project Management Body of Knowledge—Fifth Edition" (PMBOK® Guide) and other sources, this course includes a wide variety of learning tools and study aids, all using PMI® terminology. Learning activities in this Boot Camp target each of the three major learning styles: visual, auditory, and kinesthetic. Using the simple tool in our study guide, you can identify your learning style. You will receive three suggestions for approaches to studying for the exam that focus on the strengths of each learning style, including yours. This interactive course includes:
  • PMBOK® Guide—Fifth Edition
  • Over 600 practice questions
  • PMP Exam prep study guides with supplemental audio CDs
  • Exercises throughout to reinforce PMP and CAPM exam concepts
  • Handy reference charts
  • Exercises to increase memory recall
  • Flash cards for each knowledge area
This course prepares you for PMP and CAPM certifications.

Protecting Against Malware Threats with Cisco AMP for Endpoints (SSFAMP)

This course is an instructor-led, lab-based, hands-on course offered by Cisco Learning Services. It is a lab-intensive course that introduces students to the powerful features of Cisco AMP for Endpoints software. Day one of this 3-day virtual class covers modern threats, vulnerabilities, and Cisco Advanced Malware Protection (AMP) technologies. Days two and three detail the Cisco AMP for Endpoints product architecture and how it can be used to protect against malware.

Python Programming – Advanced

Learn how to write, read and troubleshoot Python scripting. In all courses in this series each bulleted subject is accompanied by a live-coding demonstration, and followed by one or more hands-on exercises; Additionally, after each major section there will be one or more larger code challenges that combine the skills learned in the previous exercises.

Python Programming – Introduction

Learn how to write, read and troubleshoot Python scripting.  This 3 day course is recommended for an introduction to Python topics. In this course each bulleted subject is accompanied by a live-coding demonstration, and followed by one or more hands-on exercises; Additionally, after each major section there will be one or more larger code challenges that combine the skills learned in the previous exercises.

Red Hat Enterprise Linux Systems Admin I

This Red Hat Enterprise Linux Systems Admin I course is designed to follow an identical set of topics as the Red Hat® RH124 course with the added benefit of very comprehensive lab exercises and detailed lecture material. The Red Hat Enterprise Linux (RHEL) system administration topics covered in this course along with the Red Hat Enterprise Linux Systems Admin II course cover the certification objects of the Red Hat Certified System Administrator (RHCSA) exam.

Red Hat Enterprise Linux Systems Admin II

Red Hat Enterprise Linux Systems Admin II course is designed to follow an identical set of topics as the Red Hat® course with the added benefit of very comprehensive lab exercises and detailed lecture material. The Red Hat Enterprise Linux (RHEL) system administration topics covered in this course along with the Red Hat Enterprise Linux Systems Admin I course cover the certification objects of the Red Hat Certified System Administrator (RHCSA) exam.

Red Hat Enterprise Linux Systems Admin III

This Red Hat Enterprise Linux Systems Admin III course is designed to follow an identical set of topics as the Red Hat® RH254, RH255 RHCE exam prep courses with the added benefit of very comprehensive lab exercises and detailed lecture material. The Red Hat Enterprise Linux (RHEL) system administration topics covered in this course along with the RHCSA Exam Prep course cover the certification objects of the Red Hat Certified Engineer (RHCE) exam.

Red Hat Satellite V6 (Foreman/Katello) Administration

Foreman and Katello together are the extremely popular enterprise infrastructure management solution. Red Hat Inc. rebrands Foreman and Katello as Red Hat Satellite v6. Foreman and Katello allow complete lifecycle management of Linux servers from a single management console. The main features include the ability to centrally provision new servers whether bare metal, private cloud/virtualization platforms, or in the public cloud. After the servers are provisioned, Foreman supports centralized configuration management of the servers using Puppet, Ansible, Salt or Chef. Foreman's Katello plugin allows for versioned content repositories to move through defined life cycles such as DEV, QA, and PROD as well as errata management. Finally, when used with official Red Hat Subscriptions allows for complete subscription management. Although Foreman can provision and manage virtually all Linux distributions, it is especially prevalent in large Red Hat Enterprise Linux environments where is it is deployed as Red Hat Satellite v6. This 4-day course provides comprehensive hands on coverage all the of the major features starting from best practices in installation and initial configuration, managing subscriptions, products and repositories, content views, lifecycles, activation keys, system registration of existing system, bare metal and virtualization provisioning including discovery, provisioning templates, configuration management with puppet, IdM integration, smart proxies/capsule servers, virt-who, and subscription management. Additionally, the course covers the differences between Red Hat's Satellite v6 and the open source upstream Foreman and Katello. Foreman and Katello are rather complex and students who take this class will feel comfortable deploying, configuring using best practices and managing it day to day.

Reporting Cisco Contact Center Enterprise (CCER)

The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. The course explains the nuances of analyzing and troubleshooting in various deployment scenarios: Designed Tier 2/Day 2 Support. The Cisco® Contact Center Enterprise (CCE) solution helps businesses deliver a connected digital experience, enabling you to provide contextual, continuous, and capability-rich journeys for your customers, across time and channels. The course teaches you the business application of the CCE solution providing the framework of interrelationship between both core and optional components required to configure the CCE solution.

RHCE Rapid Track Course

This course is carefully designed to match the topics found in the Red Hat® RH299 exam prep course but also features the added benefit of an entire extra day of comprehensive lab exercises and detailed lecture material.

RHCSA Exam Prep

Students seeking training to prepare themselves for the RHCSA certification should attend this course. This course is taught in a rapid-pace format designed to help quickly identify and fill gaps in system administration knowledge.

RHEL SELinux Policy Administration

This advanced security course takes a deep dive into the complexities and nuances of SELinux. The course discusses security threats posed to today’s computing resources and mitigating them through network and host protections. Students will review SELinux technology through understanding SELinux’s goals, how it has evolved including its features and limitations.

Securing Cisco Networks with Open Source Snort (SSFSNORT)

This course is an instructor-led course offered by Cisco Learning Services High-Touch Delivery. It is a lab-intensive course that introduces students to the open source SNORT technology as well as rule writing. You will learn how to build and manage a SNORT system using open source tools, plug-ins, and the SNORT rule language to help manage, tune, and deliver feedback about suspicious network activity. This course combines lecture materials and hands-on labs throughout to make sure that you are able to construct a solid, secure SNORT installation and write SNORT rules using proper syntax and structure. This course prepares you for the 500-250 (SSFSNORT) Securing Cisco Networks with Open Source SNORT exam.

Securing Cisco Networks with Snort Rule Writing Best Practices (SSFRULES)

Securing Cisco® Networks with Snort Rule Writing Best Practices (SSFRULES) is an instructor-led, lab-based, hands-on course offered by Cisco Learning Services. This course is part of a portfolio of security courses designed to help businesses support and maintain their Snort-based systems. This lab-intensive course introduces you to Snort rule writing. Among other powerful features, you become familiar with:
  • Snort rule development
  • Snort rule language
  • Standard and advanced rule options
  • OpenAppID
  • Tuning
The course begins by identifying the key features and characteristics of a typical Snort rule development environment. You will develop and test custom rules in a preinstalled Snort environment and identify how to use advanced rule-writing techniques. You will investigate how to include OpenAppID in your rules and also identify how to filter rules and monitor their performance. This course combines lecture materials and hands-on labs that give you practice in creating Snort rules.

Securing Cloud Deployments with Cisco Technologies (SECCLD)

The Securing Cloud Deployments with Cisco Technologies (SECCLD) v1.0 course shows you how to implement Cisco® cloud security solutions to secure access to the cloud, workloads in the cloud, and Software as a Service (SaaS) user accounts, applications, and data. Through expert instruction and hands-on labs, you’ll learn a comprehensive set of skills and technologies including: how to use key Cisco cloud security solutions; detect suspicious traffic flows, policy violations, and compromised devices; implement security controls for cloud environments; and implement cloud security management. This course covers usage of Cisco Cloudlock, Cisco Umbrella™, Cisco Cloud Email Security, Cisco Advanced Malware Protection (AMP) for Endpoints, Cisco Stealthwatch® Cloud and Enterprise, Cisco Firepower® NGFW (next-generation firewall), and more.

Securing Email with Cisco Email Security Appliance (SESA)

The Securing Email with Cisco Email Security Appliance (SESA) course shows you how to deploy and use Cisco® Email Security Appliance to establish protection for your email systems against phishing, business email compromise, and ransomware, and to help streamline email security policy management. This hands-on course provides you with the knowledge and skills to implement, troubleshoot, and administer Cisco Email Security Appliance, including key capabilities such as advanced malware protection, spam blocking, anti-virus protection, outbreak filtering, encryption, quarantines, and data loss prevention. This course helps you prepare to take the exam, Securing Email with Cisco Email Security Appliance (300-720 SESA), which leads to CCNP® Security and the Certified Specialist - Email Content Security certifications.

Securing Networks with Cisco Firepower Next Generation Firewall (SSNGFW)

The Securing Networks with Cisco Firepower Next Generation Firewall (SSNGFW) course shows you how to deploy and use Cisco Firepower® Threat Defense system. This hands-on course gives you knowledge and skills to use and configure Cisco® Firepower Threat Defense technology, beginning with initial device setup and configuration and including routing, high availability, Cisco Adaptive Security Appliance (ASA) to Cisco Firepower Threat Defense migration, traffic control, and Network Address Translation (NAT). You will learn how to implement advanced Next-Generation Firewall (NGFW) and Next-Generation Intrusion Prevention System (NGIPS) features, including network intelligence, file type detection, network-based malware detection, and deep packet inspection. You will also learn how to configure site-to-site VPN, remote-access VPN, and SSL decryption before moving on to detailed analysis, system administration, and troubleshooting.

Securing Networks with Cisco Firepower Next-Generation IPS (SSFIPS)

The Securing Networks with Cisco Firepower Next-Generation IPS (SSFIPS) v4.0 course shows you how to deploy and use Cisco Firepower® Next-Generation Intrusion Prevention System (NGIPS). This hands-on course gives you the knowledge and skills to use the platform features and includes firewall security concepts, platform architecture and key features; in-depth event analysis including detection of network-based malware and file type, NGIPS tuning and configuration including application control, security intelligence, firewall, and network-based malware and file controls; Snort® rules language; file and malware inspection, security intelligence, and network analysis policy configuration designed to detect traffic patterns; configuration and deployment of correlation policies to take action based on events detected; troubleshooting; system and user administration tasks, and more.

Securing the Web with Cisco Web Security Appliance (SWSA)

The Securing the Web with Cisco Web Security Appliance (SWSA) course shows you how to implement, use, and maintain Cisco® Web Security Appliance (WSA), powered by Cisco Talos, to provide advanced protection for business email and control against web security threats. Through a combination of expert instruction and hands-on practice, you’ll learn how to deploy proxy services, use authentication, implement policies to control HTTPS traffic and access, implement use control settings and policies, use the solution’s anti-malware features, implement data security and data loss prevention, perform administration of Cisco WSA solution, and more. This course helps you prepare to take the exam, Securing the Web with Cisco Web Security Appliance (300-725 SWSA), which leads to CCNP® Security and the Cisco Certified Specialist - Web Content Security.

Software Defined Networking Carrier Grade (SDN)

The Software Defined Networking Carrier Grade v1.1 course provides service provider and data center engineers with the knowledge and skills needed to install, operate and troubleshoot an enterprise CPE-facing, SDN-controlled device focusing on a vendor-neutral OpenDaylight solution. The Software Defined Networking Carrier Grade (SDNCG) validates the ability to install, operate and troubleshoot a small enterprise or customer edge-based software defined network using a controller running OpenFlow. In addition, students will be able to compare existing SDN technologies from a vendor-neutral perspective to prepare them for an industry shift towards NFV driven technologies. With SDNCG, a network professional demonstrates the skills required for entry-level SDN support and integration using open-standards. The curriculum covers OpenFlow fundamentals, virtual switching technologies, basic security, clustering and SDN concepts.

The Art of Story Telling

Storytelling is the process painting a picture with words, so that the listener understands and can see what the story is telling them in relation to the subject being discussed. It is useful in business when selling an idea, a concept a product or service to a leader, manager, member of staff or a customer.  The concept is the same. It is a skill that requires practice to become an expert in execution. The Story should always have the 4 Ps included. The People, Place, Plot and Purpose all are central to the word painting and ensuring the listener understands what the story is showing.

Transforming to a Cisco Intent Based Network (IBNTRN)

The Transforming to a Cisco Intent-Based Network (IBNTRN) v1.0 course teaches you how the functionality of Cisco® SD-Access fits into Cisco Digital Network Architecture (Cisco DNA™). Through a combination of lessons and hands-on learning, you will practice operating, managing, and integrating Cisco DNA Center, programmable network infrastructure, and Cisco SD-Access fundamentals. You will learn how Cisco delivers intent-based networking across the campus, branch, WAN, and extended enterprise and ensures that your network is operating as intended.

Troubleshooting Cisco Application Centric Infrastructure (DCACIT)

This course teaches you the key components and procedures that you need to know to manage, monitor, and troubleshoot Cisco® Nexus® 9000 Series Switches in Application Centric Infrastructure (ACI) mode, a solution to simplify, optimize, and accelerate infrastructure deployment and governance. This course is for advanced engineers who have installed and managed existing fabrics or for those who have completed the Implementing Cisco Application Centric Infrastructure-Advanced (DCACI) course.

Troubleshooting Cisco Contact Center Enterprise (CCET)

The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco® PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues.

Troubleshooting Cisco Data Center Infrastructure (DCIT)

Troubleshooting Cisco Data Center Infrastructure (DCIT) v7.0 is a five-day instructor-led course that is designed to help students prepare for the Cisco CCNP® Data Center certification and for professional-level data center roles. The focus of this skills-building course is troubleshooting of LAN, SAN, Cisco Data Center Unified Fabric, Cisco Unified Computing System (UCS), and Cisco Application Centric Infrastructure (ACI). The course provides rich, hands-on experience in resolving problems on Cisco MDS switches, Cisco Nexus switches, Cisco fabric extenders (FEXs), Cisco UCS, and Cisco ACI.

Understanding Cisco Collaboration Foundations (CLFNDU)

The Understanding Cisco Collaboration Foundations (CLFNDU) course gives you the skills and knowledge needed to administer and support a simple, single-site Cisco® Unified Communications Manager (CM) solution with Session Initiation Protocol (SIP) gateway. The course covers initial parameters, management of devices including phones and video endpoints, management of users, and management of media resources, as well as Cisco Unified Communications solutions maintenance and troubleshooting tools. In addition, you will learn the basics of SIP dial plans including connectivity to Public Switched Telephone Network (PSTN) services, and how to use class-of-service capabilities.

Understanding Cisco Contact Center Enterprise Foundations (CCEF)

The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will gain an understanding of contact center basics and describe the available Cisco contact center solutions and intended target customers. You will also focus on the Cisco Contact Center Enterprise (CCE) family of products and explore key features and functionality of the solution including architecture, major system components, and tools used for administration and reporting. This course is the foundation for additional courses required to deploy, configure, support, and troubleshoot Cisco CCE solutions.

Understanding Cisco Cybersecurity Operations Fundamentals (CBROPS)

The Understanding Cisco Cybersecurity Operations Fundamentals (CBROPS) v1.0 course teaches you security concepts, common network and application operations and attacks, and the types of data needed to investigate security incidents. This course teaches you how to monitor alerts and breaches, and how to understand and follow established procedures for response to alerts converted to incidents. Through a combination of lecture, hands-on labs, and self-study, you will learn the essential skills, concepts, and technologies to be a contributing member of a cybersecurity operations center (SOC) including understanding the IT infrastructure, operations, and vulnerabilities. This course helps you prepare for the Cisco Certified CyberOps Associate certification and the role of a Junior or Entry-level cybersecurity operations analyst in a SOC.

Understanding Cisco Data Center Foundations (DCFNDU)

The Understanding Cisco Data Center Foundations (DCFNDU) course helps you prepare for entry-level data center roles. In this course, you will learn the foundational knowledge and skills you need to configure Cisco© data center technologies including networking, virtualization, storage area networking, and unified computing. You will get an introduction to Cisco Application Centric Infrastructure (Cisco ACI), automation and cloud computing. You will get hands-on experience with configuring features on Cisco Nexus Operating System (Cisco NX-OS) and Cisco Unified Computing System (Cisco UCS).

Understanding Cisco SDA Fundamentals (SDAFND)

The Understanding Cisco SDA Fundamentals (SDAFND) v1.0 course introduces you to Cisco® Software-Defined Access and teaches you, through a combination of lectures and labs, how to implement simple, single-site fabric networks. You will learn the benefits of leveraging Software-Defined Access in the Cisco-powered Enterprise Campus network. SDAFND will introduce the solution, its architecture and components, and guide you through labs to design and deploy simple Cisco SD-Access networks.

Understanding Cisco Service Provider Network Foundations (SPFNDU)

The Understanding Cisco Service Provider Network Foundations (SPFNDU) v1.0 course is designed to provide you with the foundational knowledge for the suite of Cisco® CCNP® Service Provider courses. The course expands what you learned from the Cisco CCNA® course with a focus on theoretical and practical knowledge needed for the Service Provider environment. Through a combination of lessons and hands-on practice, you will learn about architectures, protocols, software and hardware platforms, and solutions within the Service Provider realm. While this course does not lead directly to a certification exam, it does cover foundational knowledge critical to the success in the Service Provider Technology track.

Understanding Cisco Wireless Foundations (WLFNDU)

The Understanding Cisco Wireless Foundations (WLFNDU) v1.0 course gives you the knowledge and skills you need to position, plan, implement, operate, and manage a Cisco® wireless LAN (WLAN) network. This course teaches you how to design, install, configure, monitor, and conduct basic troubleshooting tasks on a Cisco WLAN network of any size. This course does not lead directly to a certification exam, but it does cover foundational knowledge that can help you prepare for professional-level enterprise wireless courses and exams.

Wi-Fi Analysis (CWAP)

Measure your skills and knowledge with this professional-level certification and get on track toward ultimately earning your Certified Wireless Network Expert (CWNE) certification. Those that pass the CWAP exam earn credit towards a CWNE certification.

Wi-Fi Security (CWSP)

Today’s wireless network security professionals need to have a deep understanding of the latest software, tools, trends and technologies available. Security professionals are often counted on to advise on security policies (i.e. password and acceptable use). Plus, these experts are responsible for configuring an entire network’s Security Design and Architecture. Measure your skills and knowledge with this professional-level certification and get on track toward ultimately earning your Certified Wireless Network Expert (CWNE) certification. Those that pass the CWSP exam earn credit towards a CWNE certification.