Administering Cisco Unified Communications (ACUCC-CT)

Course Overview

This one of kind Cisco UC in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components. Students will have extensive labs in which they will Administer and troubleshoot a Cisco 12.5 UC Deployment.

Participants will gain in-depth practical knowledge with exercises on administering and troubleshooting of all Cisco UC Components.

5 days
Learning Credits: 
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  • The software applications that are covered in this course include:

    • Cisco Unified Communications Manager (CUCM) 12.5
    • Cisco Unified Communications Manager IM and Presence (IMP) 12.5
    • Cisco Unity Connection 12.5
    • Cisco Emergency Responder 12.5
    • Cisco Paging Server 12.5
    • Cisco Expressway (MRA) 12.5
    • Cisco Unified Contact Center Express (UCCX) 12.0
    • Cisco Meeting Server (CMS)

    Upon completing this course, the student will be able to meet these objectives:

    • Introduction to Voice Gateways
    • VoIP Call Legs
    • Dial Plan Implementation
    • Configuring Cisco Unified Communication Manager 12.5
    • Deploying Cisco VCUBE
    • Cisco Unified Border Element Implementation
    • Cisco Unified Border Element High Availability
    • Cisco Unified Border Element Security
    • Cisco Unified Border Element Monitoring and Troubleshooting
  • Module 1: Tools for Managing UC Collaboration

    • Prime Collaboration Deployment Manager Overview 12.5
    • Bulk Admin Tool (BAT)
    • Importing and Exporting Settings
    • Importing and Exporting Users
    • Importing and Exporting Phones
    • Phone Migrations
    • Unsupported IP Phone Models
    • CUCM Upgrades
    • Loading COP Files

    Module 2: Unified Communication Manager  12.5

    • Cisco Smart Licensing
    • Cisco Unified Communication Manager Overview
    • Cisco UCM Configuration
    • Redundancy
    • Services
    • Service Parameters
    • Enterprises Parameters
    • LDAP Integration
      • Synchronization
      • Authentication
      • Attribute Mapping
      • Filters
    • Endpoint Configuration
    • Creating and Modifying Phone and Configuration
    • Call Routing
    • Implementing Calling Privileges
    • Partitions and CSSs Configuration
    • Implementing Extension Mobility
    • Media Resources
    • Cisco Meeting Server
    • Troubleshooting UCM Features
    • CAR (CDR Accounting and Reporting) Tool
    • Reports
    • Dialed Number Analyzer
    • RTMT
    • Log Collection
    • Use RTMT to View Performance Counters
    • Troubleshooting Common Endpoint Registration Issues
    • Disaster Recovery System
    • Remote Site Redundancy

    Module 3: Gateway

    • Gateway Overview
    • Cisco H323 Gateways
    • Cisco MGCP Gateways
    • Cisco IOS SIP Gateways
    • Troubleshooting IOS Gateways

    Module 4: Cisco Emergency Responder (CER) 12.5

    • CER Overview
    • Emergency Notifications
    • CER Redundancy and Clustering
    • Integration with CUCM
    • Cisco Emergency Responder Administration Interfaces
    • Configuring Users and Role-Based System Access
    • Configuring Cisco Emergency Responder
    • Notification by IP Subnet
    • SNMP Overview
    • Adding new switches
    • Notification by Switch Port

    Module 5: Cisco Unified Communications Mobile and Remote Access (MRA)

    • MRA Overview
    • Expressway Edge
    • MRA Components
    • Certificates

    Module 6: Integrating Cisco Unified IM and Presence 12.5

    • IM&P and Jabber Overview
    • Configure Service Discovery
    • DNS Record Requirements
    • Install Cisco Jabber
    • Cisco Jabber in Softphone Mode
    • Set Up Cisco Jabber in Full UC Mode
    • Integrating CUCM Services for Jabber
    • Configuring CUCM Services for Jabber
    • Troubleshooting Jabber

    Module 7: Integrating Cisco Unity Connection 12.5 

    • Cisco Unity Connection Overview
    • Cisco Unity Connection Integration Using SIP
    • Cisco Unity Connection Call Handlers
    • Configuring Search spaces and Partitions
    • Cisco Unity Connection Administration
    • Cisco Unity Connection Integration Troubleshooting Tools
    • RTMT
    • Using Port Monitor to Troubleshoot Voice Mails
    • Cisco Unity Audiotext Application
    • Unified Messaging

    Module 8: Cisco Meeting Server (CMS)

    • Introduction to Cisco Meeting Server
    • Configuring CMS
    • Configuring Meetings with CMS
    • Configuring Spaces with CMS
    • Scheduling Meeting with TMS

    Module 9: Cisco UCCX

    • Cisco Unified Contact Center Express Overview
    • Cisco Unified Contact Center Express Administration
    • Agents
    • Skills
    • Queues
    • Basic Scripting (Overview)
    • Finesse
    • Reporting
    • CUIC

    Module 10: Cisco Paging Server (InformaCast)

    • InformaCast Overview
    • InformaCast Administration
    • IP Phone Paging
    • Analog Paging
    • Multicast Requirements
    • Using InformaCast

    Module 11: Troubleshooting

    • Using Troubleshooting Methodology
    • Analyze the Troubleshooting Process
    • Troubleshooting Methodology in Complex Environments
    • Define the Problem
    • Gather Facts
    • Consider Possibilities
    • Create an Action Plan
    • Implement an Action Plan
    • Observe Results
    • Restart the Problem-Solving Process
    • Document Facts
    • Using Troubleshooting and Monitoring Tools
    • Cisco Unified Serviceability
    • Cisco Unified RTMT Performance Monitor and Data Logging
    • Trace File Collection
    • Troubleshooting Common Gateway and Endpoint Registration Issues
    • IP Phone Initialization
    • Common DHCP-Related and TFTP-Related Issues
    • Using Ping to Cisco IP Phones
    • Cisco Unified IP Phone Status Messages
    • Cisco Unified IP Phone Network Configuration
  • CUCM Labs

    • Smart Licensing
    • TLS Versions and Requirements
    • Registering Phones and Configuring End Users
    • Configure Partitions and CSS for Accessing Directory Numbers
    • Implementing Call Coverage
    • Implement Call Hunting in Cisco Unified Communications Manager
    • Implementing PSTN Calling Using MGCP Gateways
    • Integrate a Cisco IOS MGCP Gateway with Cisco Unified Communications Manager
    • Implement Inbound and Outbound PSTN Calling
    • Implementing PSTN Calling Using H.323 Gateways
    • Implement Inbound and Outbound PSTN Calling Using SIP Gateways
    • Add an SIP Gateway in Cisco Unified Communications Manager
    • Implementing Annunciators and MOH
    • Implement Annunciator and MOH
    • Implementing Conference Bridges
    • Implement Cisco Unified Communications Manager Conference Bridge Media Resources

    Unity Connection Labs

    • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
    • Change the Phone for the next section
    • Integrate Cisco Unity Connection with Cisco PLM
    • Configure Cisco Unified Communications Manager for a SIP Integration
    • Discover Call Routing in Cisco Unity Connection
    • Partition and Search Spaces
    • Configure Call Forward Based on Call Classification
    • Back Up Cisco Unity Connection
    • Configuring Cisco Unity Connection Users
    • Modularize and Automate User Creation
    • Access User Pages and Web Inbox
    • Manage User Greetings
    • Mailbox Quotas and Message Aging
    • Configuring Cisco Unity Connection System Settings
    • Integrate Cisco Unity Connection with the LDAP Server
    • Import Users from the Cisco Unified Communications Manager
    • Test Voice Messaging Behavior
    • Implementing Cisco Unity Connection Call Management
    • Create a Dial Plan and Set Up Site-Specific Directory Handler
    • Create an Interview Call Handler
    • Configure a New Auto-Attendant
    • Configuring Cisco Unified Messaging
    • Enable Integrated Messaging
    • Configure Unified Messaging
    • Secure Messaging
    • Monitor a SIP Call Flow

    Cisco Unified Communications IM and Presence (IMP) 12.5

    • Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager
    • Set Up Cisco Unified Communications Manager for Presence Integration
    • Set Up Cisco Unified Communications IM and Presence
    • Configure Service Discovery
    • Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber
    • Set Up Cisco Jabber in Full UC Mode
    • You verified that video calls and desktop sharing were successfully tested
    • Use Jabber Config File Generator to Enable Features
    • You verified that offline messages cannot be sent
    • Enable Voice Messaging in Cisco Jabber
    • Use RTMT to View Performance Counters
    • Configure LDAP and UDS Directory Access
    • Provisioning with Cisco Prime Collaboration

    Cisco Unified Contact Center Express (UCCX) 12

    • Add a Call Control Group
    • Add a Cisco Media Termination Dialog Control Group
    • Add a Cisco Unified CCX Script Application
    • Add a Cisco Unified CM Telephony Trigger
    • Call and test a newly configured application
    • Assign an IPCC Extension to your agent phone
    • Observe the RmCm Provider Information
    • Associate the agent phone with the RmCm Provider
    • Create a Resource Group
    • Create a Skill
    • Assign a Resource Group and Skills to your agent
    • Create a Contact Service Queue
    • Display the Agent-based Routing settings
    • Make team assignments for your agent
    • Start the Finesse Agent Desktop
    • Modify your application to use the icd.aef script
    • Use a skills based CSQ to route call

    Cisco Meeting Server (CMS)

    • Configure a Meeting
    • Configure Spaces
    • Use TMS to Schedule meetings
    • Configure End Users

    Cisco Paging Server

    • Explore and Administer the Cisco Paging Server

    Cisco Emergency Responder (CER) 12.5

    • Explore and Administer the Cisco Emergency Responder

    Cisco Mobile Remote Access (MRA)

    • Setup Mobile Remote Access
    •  An understanding of IP networking concepts (CCNA-level)
    • An understanding of traditional digital PBX systems
    • An understanding of basic telephony concepts
    • Business-level competence using the Windows operating system
    • Business-level competence using different Internet browsers
    • Network Video Engineer
    • Voice/UC/Collaboration/Communications Engineer
    • Collaboration Tools Engineer
    • Collaboration Sales/Systems Engineer