Administering Cisco Unified Communications Manager and Unity Connection (ACUCM w/AUC)

• Describe the Cisco Unified Communications Manager network, service, and features
• Understand the importance of and configuration of redundancy and high availability in the enterprise network
• Describe user configuration and the user web interface
• Explain basic phone options and the use of BAT
• Explain the route plan and on-net/off-net calling
• Describe the various media resources, including conferencing and MOH
• Describe the basic phone features and use of hunt groups
• Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
• Describe the components that are required for user call processing by Cisco Unity Connection
• Implement the various features and options that are available to users in Cisco Unity Connection
• Use the various applications, tools, and reports that are available in Cisco Unity Connection

Module 1: Introduction to IP Telephony

• Lesson 1: Exploring IP Telephony
• Lesson 2: Describing Deployment Models
• Lesson 3: Understanding Advanced Multisite Features

Module 2: Defining the Basic Configuration

• Lesson 1: Logging In to Cisco Unified Communications Manager
• Lesson 2: Examining Basic Server Configuration
• Lesson 3: Describing Multilevel Administration
• Lesson 4: Configuring DRS Backup and Restore Procedures

Module 3: User Administration

• Lesson 1: Understanding User Configuration
• Lesson 2: Using the User Web Pages

Module 4: Exploring Phone Registration and Cisco Unified IP Phones

• Lesson 1: Configuring System Parameters
• Lesson 2: Supporting Cisco Unified IP Phones
• Lesson 3: Exploring Phone Registration and IP Phone Communications
• Lesson 4: Utilizing the Bulk Administration Tool (BAT)

Module 5: Basic Route Plan Configuration

• Lesson 1: Implementing Dial Plan Connectivity
• Lesson 2: Creating Route Plans

Module 6: Route Filters and Digit Manipulation

• Lesson 1: Configuring Translation Patterns and Route Filters
• Lesson 2: Implementing Digit Manipulation

Module 7: Class of Control

• Lesson 1: Defining Class of Control
• Lesson 2: Using Class of Control Features

Module 8: Understanding Media Resource

• Lesson 1: Defining Media Resources
• Lesson 2: Exploring Media Resource Management

Module 9: Features and Services

• Lesson 1: Describing Basic Features
• Lesson 2: Exploring Hunt Groups
• Lesson 3: Describing Phone Services

AUC Course Outline:
Module 1: Introduction to Cisco Unity Connection

• Lesson 1: Overview of Cisco Unity Connection
• Lesson 2: Navigating Cisco Unity Connection
• Lesson 3: Understanding Call Handlers, Users, and Call Flow

Module 2: Configuration of Users and Contacts

• Lesson 1: Explaining Users and Contacts
• Lesson 2: Managing Multiple Users

Module 3: Implementation of Features

• Lesson 1: Implementing the Dial Plan
• Lesson 2: Understanding User Features
• Lesson 3: Accessing Voice Messaging and User Features
• Lesson 4: Managing Distribution Lists

Module 4: Use of Cisco Unity Connection Applications, Tools and Reports

• Lesson 1: Designing an Audiotext Application
• Lesson 2: Using Cisco Unity Connection Tools and Reports
• Lesson 3: Using the DRS

AUC Course Outline:

Module 1: Introduction to Cisco Unity Connection

• Lesson 1: Overview of Cisco Unity Connection
• Lesson 2: Navigating Cisco Unity Connection
• Lesson 3: Understanding Call Handlers, Users, and Call Flow

Module 2: Configuration of Users and Contacts

• Lesson 1: Explaining Users and Contacts
• Lesson 2: Managing Multiple Users

Module 3: Implementation of Features

• Lesson 1: Implementing the Dial Plan
• Lesson 2: Understanding User Features
• Lesson 3: Accessing Voice Messaging and User Features
• Lesson 4: Managing Distribution Lists

Module 4: Use of Cisco Unity Connection Applications, Tools and Reports

• Lesson 1: Designing an Audiotext Application
• Lesson 2: Using Cisco Unity Connection Tools and Reports
• Lesson 3: Using the DRS

Labs for ACUCM:

• Lab 2-1: Performing General Administration
• Lab 2-2: Configuring Basic Settings
• Lab 2-3: Backing Up and Restoring a Publisher
• Lab 3-1: Creating and Associating Users
• Lab 4-1: Configuring the System to Support Cisco IP Phones
• Lab 4-2: Using the Cisco Unified Communication Manager BAT
• Lab 5-1: Configuring Basic Dial Plan Elements
• Lab 6-1: Configuring Complex Dial Plan Elements
• Lab 6-1: Implementing Calling Privileges and Restrictions
• Lab 8-1: Configuring Media Resources
• Lab 9-1: Configuring User Features
• Lab 9-2: Configuring Hunt Groups and Call Coverage

Labs for AUC:

• Lab 1-1: Verifying Connectivity and Call Flow
• Lab 1-2: Verifying and Configuring Call Handlers
• Lab 1-3: Working with Users and Extensions in Voice Mail
• Lab 2-1: Preparing to Configure Users and Contacts
• Lab 2-2: Managing Users and Contacts
• Lab 2-3: Managing Multiple Users
• Lab 3-1: Implementing the Dial Plan
• Lab 3-2: Understanding User Features
• Lab 3-3: Implementing Integrated Messaging and User Features
• Lab 4-1: Implementing an Audiotext Application
• Lab 4-2: Using Cisco Unity Connection Tools and Reports

• Basic knowledge of IP and networking or voice networks is suggested, but not required
• Basic knowledge of the Windows desktop environment
• Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
• Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
• Basic understanding of Cisco Unified Communications Manager

The primary audiences for this course are:
Phone network administrators, Data system administrators, Entry-level network engineers, Administrators, IT support personnel, and Helpdesk support staff

The secondary audience includes:

• Learners looking to gain a technical overview of Cisco Unified Communications Manager
• Learners who need a preparatory course before taking Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) and Implementing Cisco Unified Communications IP Telephony Part 2 (CIPT2)
• Introduction to Cisco Unity Connection for Network Engineering Staff Personnel