Module 1: Introduction to IP Telephony
- Lesson 1: Exploring IP Telephony
- Lesson 2: Describing Deployment Models
- Lesson 3: Understanding Advanced Multisite Features
Module 2: Defining the Basic Configuration
- Lesson 1: Logging In to Cisco Unified Communications Manager
- Lesson 2: Examining Basic Server Configuration
- Lesson 3: Describing Multilevel Administration
- Lesson 4: Configuring DRS Backup and Restore Procedures
Module 3: User Administration
- Lesson 1: Understanding User Configuration
- Lesson 2: Using the User Web Pages
Module 4: Exploring Phone Registration and Cisco Unified IP Phones
- Lesson 1: Configuring System Parameters
- Lesson 2: Supporting Cisco Unified IP Phones
- Lesson 3: Exploring Phone Registration and IP Phone Communications
- Lesson 4: Utilizing the Bulk Administration Tool (BAT)
Module 5: Basic Route Plan Configuration
- Lesson 1: Implementing Dial Plan Connectivity
- Lesson 2: Creating Route Plans
Module 6: Route Filters and Digit Manipulation
- Lesson 1: Configuring Translation Patterns and Route Filters
- Lesson 2: Implementing Digit Manipulation
Module 7: Class of Control
- Lesson 1: Defining Class of Control
- Lesson 2: Using Class of Control Features
Module 8: Understanding Media Resource
- Lesson 1: Defining Media Resources
- Lesson 2: Exploring Media Resource Management
Module 9: Features and Services
- Lesson 1: Describing Basic Features
- Lesson 2: Exploring Hunt Groups
- Lesson 3: Describing Phone Services
AUC Course Outline:
Module 1: Introduction to Cisco Unity Connection
- Lesson 1: Overview of Cisco Unity Connection
- Lesson 2: Navigating Cisco Unity Connection
- Lesson 3: Understanding Call Handlers, Users, and Call Flow
Module 2: Configuration of Users and Contacts
- Lesson 1: Explaining Users and Contacts
- Lesson 2: Managing Multiple Users
Module 3: Implementation of Features
- Lesson 1: Implementing the Dial Plan
- Lesson 2: Understanding User Features
- Lesson 3: Accessing Voice Messaging and User Features
- Lesson 4: Managing Distribution Lists
Module 4: Use of Cisco Unity Connection Applications, Tools and Reports
- Lesson 1: Designing an Audiotext Application
- Lesson 2: Using Cisco Unity Connection Tools and Reports
- Lesson 3: Using the DRS
AUC Course Outline:
Module 1: Introduction to Cisco Unity Connection
- Lesson 1: Overview of Cisco Unity Connection
- Lesson 2: Navigating Cisco Unity Connection
- Lesson 3: Understanding Call Handlers, Users, and Call Flow
Module 2: Configuration of Users and Contacts
- Lesson 1: Explaining Users and Contacts
- Lesson 2: Managing Multiple Users
Module 3: Implementation of Features
- Lesson 1: Implementing the Dial Plan
- Lesson 2: Understanding User Features
- Lesson 3: Accessing Voice Messaging and User Features
- Lesson 4: Managing Distribution Lists
Module 4: Use of Cisco Unity Connection Applications, Tools and Reports
- Lesson 1: Designing an Audiotext Application
- Lesson 2: Using Cisco Unity Connection Tools and Reports
- Lesson 3: Using the DRS
The primary audiences for this course are:
Phone network administrators, Data system administrators, Entry-level network engineers, Administrators, IT support personnel, and Helpdesk support staff
The secondary audience includes:
- Learners looking to gain a technical overview of Cisco Unified Communications Manager
- Learners who need a preparatory course before taking Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) and Implementing Cisco Unified Communications IP Telephony Part 2 (CIPT2)
- Introduction to Cisco Unity Connection for Network Engineering Staff Personnel