CVPD Scripting Part 1 (CVPDS-1)

• Overview of a UCCE with CVP Comprehensive Call Flow
• ICM routing script basics to route calls to CVP VXML Server and to pass data between CVP, ICM, Finesse Agent Desktop
• Most of the class is dedicated to creating Call Studio applications that include the following:
  • Menus, collect and confirm caller input, such as account numbers. Prompt callers with audio files, TTS text-to-speech, and Say it Smart audio
  • Variables – Session data, Element data, Call data, Local variables. Data from ICM.
  • Introduction to back end system data retrieval.
    • SQL Database
    • SOAP Web Services
    • REST Web Services
    • Parse XML results
    • Parse JSON results
    • Play audio to callers during back-end data retrieval
    • Set timers associated with web services
  • Errors: understand, troubleshoot, and catch
  • Counters and Decisions (if/else)
  • Introduction to javascript for substrings and string length
  • Set VoiceXML properties affecting the voice browser
  • Multi-Language applications
• Post Call Survey
• Studio Debugger to test applications
• CVP Reporting Server and CVP CUIC Reports
  • Best practices regarding naming elements and variables
  • Configuring data to pass to the Reporting Server using OAMP
  • Understanding Application Summary CUIC reports
• Administration covered throughout the course:
  • OAMP Operations Console Server to deploy applications to VXML Server
  • Calling in and testing apps, then using logs for debugging
  • Administrative scripts for graceful updates or suspensions of the server
  • Studio Documenter to print Visio-like diagrams of the application

CCE Admin training or basic ICM scripting experience.

• CVPD is for Cisco customers, partners, and employees involved in UCCE/CVP or CVP Stand-alone deployments. This class is for application developers, programmers, sales and pre-sales, technical support, and project managers to learn to script in CVP Call Studio and VXML Server.
• CVPDS classes STRONGLY RECOMMEND the student has attended (or has working knowledge of) administration of UCCE or PCCE.