CVPD Scripting-Part2 provides in-depth coverage and hands-on practice of the more advanced programming topics of Call Studio such as web services and parsing their results, javascript, modularizing large applications, writing a speech recognition applications, and advanced event handling.
Upon completing this course, you will be able to write advanced Call Studio scripts that include the following functionality:
JavaScript: Add an incredible amount of functionality that was not formerly available:
• String functions: substring, string length, string replace, toUpper, toLower, charAt, etc.
• Math functions: round, floor, ceiling, truncate, random numbers, etc.)
• Date functions: date or time arithmetic, validate dates, create formatted date/time variables
REST Web Service calls and XML: Learn to work with RESTful web services
• Testing RESTful web service interface in a Web Browser using Rest Client Extension
• Learn XPath syntax to parse XML response and using free online tools
• How to use the Studio REST Client Element and to parse XML responses in Studio
• Fetchtimeout and Fetchaudio review
REST Web Service calls and JSON:
• Learn JSON syntax, how to parse JSON responses, and test using free online tools
• Use the Studio Rest Client element and JavaScript in Studio to parse JSON results
SOAP Web Services: Understand how to invoke a SOAP and WSDL based web services
• SOAPUI to test web service connection outside of Studio
• Using the Studio Web Services Element
Database: Use the SQL Database element in Studio
• Select data and execute stored procedures on a SQL-based database
• Select multiple rows into XML and parse the result
• Event Handling to catch exceptions and switch to backup database
Modularization and Multiple applications:
• SubFlows – Subroutines (or ‘functions) for reusability and readability
• Subdialogs – Calling another Studio application as a subroutine
• Application Transfers – Go to another Studio application without returning
Event Handling: Adding event handling globally, in subflows, or element-level
• LastException variable
• Adding Your Own Event Handling for Java Exceptions, VoiceXML Events, Custom Exceptions
• Creating an Error Element to catch any unhandled exceptions
• Use Cisco Log Parser Tool
Speech Recognition: Working with Nuance Speech Recognition
• Understanding grammars: builtin, inline, external
• Using Studio Digits, Number, Currency, YesNoMenu elements, Confirm if necessary
• Studio Form Element to build a menu, invoke builtin grammars, point to URI-based grammars
• Work with multiple results (N-Best list) Global Commands (HotLinks)
Begin with a Call Studio Review that includes tips and tricks not covered in Part 1.
JavaScript: Add a large amount of functionality that was not formerly available:
REST Web Service calls and XML: Learn to work with RESTful web services
REST Web Service calls and JSON: JavaScript Object Notation (JSON) reponses from web services
SOAP Web Services: Understand how to invoke a SOAP and WSDL based web services
Database: Use the SQL Database element in Studio
Modularization and Multiple applications
Event Handling: Review of adding event handling globally, in subflows, or element-level
Speech Recognition: Working with Nuance Speech Recognition
Record with Confirm
Courtesy Callback: How to customize Cisco Courtesy Callback
CVPD is for Cisco customers, partners, and employees involved in UCCE/CVP or CVP Stand-alone deployments. This class is for application developers, programmers, sales and pre-sales, technical support, and project managers to learn to script in CVP Call Studio and VXML Server.