Conflict management is one of the greatest challenges facing employees. Learn how to negotiate win-win outcomes by centering on skills that promote healthy conflict and by exploring your own conflict resolution style. This can result in a highly creative and open work environment. Participants will identify their preferred conflict style and then explore ways of effectively adapting their style as needed.
Participants will explore:
Conflict is inevitable. Learn to use healthy conflict to increase productivity and creativity. Explore the difference between healthy and unhealthy conflict and how to be more effective in dealing with all conflict.
Learn to deal with emotions, both yours and others, and not let them get in the way of content and decision making.
We all approach conflict differently. Learn to judge your own style and adapt to other styles so that you are using the most effective styles at any given time.
Explore techniques for having difficult conversations. Examine how to present information so that other can hear it, and how to make it safe for people to be honest with each other.
Understand the five dimensions of win-win agreements and how to use them effectively with others.
Understanding the concepts of win-win can change your perceptions, improve teamwork, and strengthen your relationships. Learn ways to ensure you don’t “overdraw” your relationships.
Explore techniques for dealing with resistance and managing difficult people. Learn what to do when people get out of hand.