Technical Communicator

• Communication Foundations
  • Learn how to avoid common communication pitfalls and gain tools to clarify your message from the very start.
• Active Listening & Emotional Intelligence
  • Explore techniques for active listening and responding, as well as emotional intelligence strategies to better connect with your audience.
• Delivery Tactics
  • Understand how non-verbal cues like tone, gestures, and posture shape how your message is received.
• Technical Language & Translation
  • Practice simplifying jargon and structuring your message to make complex content accessible for non-technical stakeholders.
• Communication Styles & Audience Awareness
  • Identify different communication styles and how to adapt your approach based on your audience’s needs, priorities, and level of technical knowledge.
• Putting It All Together: Real-World Scenarios
  • Apply what you’ve learned through hands-on activities and case-based examples, with feedback and reflection to reinforce growth.

• Describe active listening and demonstrate its usage
• Describe emotional intelligence and demonstrate its usage
• Demonstrate translating technical concepts and language into language appropriate for your audience
• Identify the type of communicator you are and the implications on how you communicate
• Describe how your audience’s role and prior knowledge affects your communication style
• Practice using your understanding of your audience’s role to tailor your conversations on technical topics

Those in technical roles and the focus is on helping those roles to improve at translating technical language in a way that a non-expert can understand technical concepts and also for them to be able to consider the role of their audience and what that role cares about when crafting their message. For example, if I’m an engineer working on a new router and I’m talking to someone in marketing, marketing doesn’t care as much about how it works. They care about what the benefits are to the customer.