Unified Communications

Configuring and Administering Cisco WEBEX Calling (WEBEX-CALL-CT)

This is a 5-day WebEx Conferencing (Calling) instructor-led course where students will learn how to Provision, Manage, Monitor, and Troubleshoot Cisco WebEx Calling. Students will learn to integrate Configure and Manage Webex, Calling and Meetings. Student will learn how to setup and Manage Webex Control Hub, Configure Directory Services …

Installing and Configuring Cisco Cube/Gateways (ICCC-CT)

In this 3-day Cisco Course, students will learn how to deploy Voice Gateways/CUBE and setup Cisco Unified Communication Manager (CUCM) to deploy SIP Trunking. The course starts out with an overview of Cisco gateways and their uses. Next, students learn about MGCP and SIP and how to implement each …

Administering Webex Contact Center (AWXCC)

The Administering Webex Contact Center (AWXCC) course is a 3-day, hands-on, instructor-led training intended for administrators, team leads, workflow analysts, systems engineers, and Cisco partners requiring Day 2 support of the Webex Contact Center environment. This lab-intensive course enables learners to administer Webex Contact Center in a cloud-native environment. …

Implementing Cisco Unified Communications Security (UCSEC)

Implementing Cisco Unified Communications Security (UCSEC) v1.0 is a new 5-day ILT class designed to provide students with the necessary knowledge and skills to implement security features in a Cisco Unified Communications environment. Cisco Unified Communications support several features and mechanisms to secure voice signaling and communications and to …

Implementing Cisco Contact Center Chat & Email (CCECE)

In this 4-day hands-on course students will discover how to deploy Cisco Enterprise Chat and Email into an existing Packaged Contact Center environment. The course covers the details needed to prepare both CCE and ECE environments for the integration and configuration steps required to do the actual integration. Students …

Administering Cisco Unified Communications (ACUCC-CT)

This one of kind Cisco UC in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components. Students will have extensive labs in which they will Administer and troubleshoot a Cisco 12.5 UC Deployment. Participants will gain in-depth practical knowledge …

Cisco TelePresence Endpoint Installation, Configuring and Troubleshooting v2.1 (TEICT-CT)

This is a three day instructor-led course that focuses on the skills and knowledge for Entry Level Administrator and Technicians. Students Install, Configure, and Troubleshoot Cisco TelePresence Endpoints; including the Cisco SX80, SX20, SX10, C60, C90, MX700, MX800 EX90, DX650, DX70, DX80, WebEx Room 55, WebEx Room 70, Room …

SIP Trunk Operations (SIPTO)

SIP Trunk Operations (SIPTO) is a 5-day instructor led course that is intended for Cisco collaboration administrators who need to understand the features and functionality of the SIP protocol, as implemented in Cisco’s Collaboration deployments. …

CVPD Scripting Part 2 (CVPDS-2)

CVPD Scripting-Part2 provides in-depth coverage and hands-on practice of the more advanced programming topics of Call Studio such as web services and parsing their results, javascript, modularizing large applications, writing a speech recognition applications, and advanced event handling. …

CVPD Scripting Part 1 (CVPDS-1)

CVP Development and Scripting – Part 1 is part of the Cisco CCE/CVP suite of Contact Center suite. CVPDS-1 teaches each student to use the features of Call Studio to build self-service IVR applications for CVP VXML Server, and to pass data between CCE/ICM and CVP. Students have ample …

Administering Packaged Contact Center Enterprise (APCCE)

Administering Packaged Contact Center Enterprise (APCCE) is a course that provides students with an introduction and understanding of Cisco Unified Contact Center Enterprise basics and components. APCCE is an administration course focusing on the day-to-day tasks needed to manage a Cisco deployed Packaged Contact Center Enterprise environment. While the …

Administering Cisco Unified Intelligence Center (ACUIC)

Administering Cisco Unified Intelligence Center (ACUIC) is a 3-day administration course focusing on the CUIC reporting solution for Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Customer Voice Portal (CVP) environments. This course takes the place of DUIC and covers all of the certification requirements of …

Unified Communications

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