Professional Development Training

Technical Communicator *

This program is aimed at developing the communication skills for a Technical audience to be able to communicate with a non-technical audience, vice versa. The Effective Communication Program is aimed at helping to overcome a current or ongoing business challenge. IT isn’t just your networking group these days, more …

Essential Communication and Listening Skills

Communicating effectively is the key to working well with others. Expressing yourself clearly and listening for the real message can prevent many problems from ever arising. Participants will learn the relevance, benefits, and need for effective listening, as well as the skills needed to be an active listener. Overcoming …

Emotional Intelligence “Improving Working Relationships”

Emotional Intelligence is a theoretical model designed to help people increase their understanding of both themselves and how they can most effectively interact with others in an ever-changing environment. Many have reported that emotional intelligence is two times more important to our success than intellectual intelligence or technical skills. …

Influencing Without Authority

We are often in situations where we need to influence results, but do not have direct authority over the person we are trying to influence. Learn to use specific techniques such as connecting, attracting, persuading, and asserting. Analyze when it is most appropriate to use each of these different …

Managing Conflict Effectively

Conflict management is one of the greatest challenges facing employees. Learn how to negotiate win-win outcomes by centering on skills that promote healthy conflict and by exploring your own conflict resolution style. This can result in a highly creative and open work environment. Participants will identify their preferred conflict …

Developing and Leading Strong Teams

This program will help managers build strong teams and better develop their people. We will explore key characteristics of high performing teams and how to develop those on your team. We will use a nationally recognized model to help you determine how to approach different employees based on their …

Leading Through Change

Teams and organizations face change daily and it’s the job of leadership to manage this process effectively. What we often overlook is that these individuals are having to lead this process while simultaneously dealing with the change themselves. Understanding the change process is fundamental to these individuals being able …

Delegating For Results

Competent delegation skills can dramatically improve your ability to develop other members of the team. Participants learn how to develop their people through delegation and understand the difference between a manager and a coach. A nationally recognized Situational Leadership® model can be used to help managers see how to …

Coaching vs. Managing

Effective coaching skills can make a huge difference in managing and motivating other members of a team. Participants will learn the difference between a manager and a coach, then learn what it takes to be an effective coach year-round, rather than just at yearly review time. Participants will also …

Negotiation Skills *

In the real world, negotiation is much more than just trying to get your needs satisfied. To be truly effective requires a broader perspective. Through hands-on experience, you’ll learn what it takes at each stage of the negotiation process to be truly effective. Find out what you bring to …

The Art of Story Telling *

Storytelling is the process painting a picture with words, so that the listener understands and can see what the story is telling them in relation to the subject being discussed. It is useful in business when selling an idea, a concept a product or service to a leader, manager, …

Project Management Within an Agile Framework *

This course is designed to help team leaders to methodically intake requests from stakeholders working in both Agile and/or PMI environments so they can consistently deliver the business value outcomes requested by their stakeholders. They learn as a team on how to use common language and concepts. When a …

Professional Development Training

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