During a major internal realignment effort, our client asked Lumious to analyze the current state of their Project Manager (PM) onboarding and upskilling practices and then recommend the best approach to reach a new, wider audience.
There was no consistent, formal program in place. Efforts were siloed at various locations, with each silo operating independently. The customer wanted consistent messaging, updated processes, and courses that reflected current career path upskilling options.
Our client noted a lack of consistency and excellence for their regional General Managers across their locations. Training was not mandatory and previously didn’t link closely to success metrics. Our client needed to redefine the reputation of their learning and create impactful change.
Our Washington, DC client had no formalized new manager training. This resulted in managers not following the policies and practices needed for compliance, project management, performance management, and more.
Our client was rolling out a new flexible work plan for their global workforce of over 50,000 people. They needed to account for disparate manager styles and preferences around remote work as well as optimize communication strategies for blended remote and in-office teams. Carefully handling this strategy to encourage employee retention and satisfaction was top of mind.
Our client noticed that throughout the business, employees were not asking the questions needed to provide a more consultative experience for their stakeholders. For example, if someone asked the Finance department for a report, Finance would provide the report without understanding the requestor’s intent, thereby missing the opportunity to potentially solve the requestor’s root issue in a more effective way.
Our client had a sales force that was very transactional. They were not creating deep customer relationships and were selling products instead of strategic solutions.
The sales team needed to understand customer motivation and issues, negotiate more effectively, and facilitate data-driven decision making. Sales of key strategic products were down due to a lack of knowledge around engaging with senior leaders.
Poor communication habits can put the company and personnel at risk. Despite years of annual compliance, our customer continued to experience issues. They needed to deliver compliance training that would stick with learners long after they completed the training.
Our customer owned a difficult system that was used almost every day by their employees. New employees learned the system in onboarding through a multi-day VILT. This means new employees had to wait for a bulk session and there wasn’t any performance support, so employees were left floundering when it came to real-world application after onboarding.
The client regularly delivers in-person and virtual workshops on workplace mental health matters and needed a series of eLearnings to target specific issues that could be offered to the companies they work with to reach broader audiences. Each topic was required to be independent, thereby allowing someone to take the module targeted only to the mental health content needed.
A quick service restaurant was opening multiple new ghost kitchen brands and needed assistance with creating branded training modules showing how to create menu items for each new restaurant.
Our client was investing a large sum of money in a new safety training site and needed to develop the curriculum to best leverage the new facility. New employees were not properly trained in safety procedures. Employees in the role for a longer period needed a refresher on corporate policies. The positions being trained were high risk, so there was no room for error.
This particular workgroup lacked formal onboarding programs or learning materials for the three roles in their department. They relied heavily on peer learning and a mix of existing training options developed for other audiences.